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Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI

Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI

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Old May 17, 19, 9:24 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: craigthemif
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Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.

.................................................. ..........

Recent Experiences Using the BRG (2018 and later)

YES
  • Hotels.com - April 2019
  • Booking.com - May 2019

MAYBE
  • Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
NO .................................................. ..........

Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.

Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.

Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.

Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.

Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.

Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.

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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.

If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.

From Post # 12:
Originally Posted by Smart Shopper View Post
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:

Sound Off
  • Contact Consumer Traveler (my pick: Christopher Elliott)
  • Consumer Tools (My3cents.com is a leading source of consumer advice)
  • Post a complaint for public view
  • Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)

Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.

Legal Options
  • File a complaint at you state's attorney general's office
  • Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
  • Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
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Old Apr 24, 14, 1:00 am
  #781  
 
Join Date: Sep 2009
Location: DXB / WAW
Programs: Skywards Gold
Posts: 662
Do they still exclude Galahotels due to registration requirement? Not sure what is the point of loyalty if Galahotels is selling some of their properties 50% cheaper...
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Old Apr 24, 14, 1:29 am
  #782  
 
Join Date: Apr 2004
Location: SNA/BNA/YVR
Programs: UA 1K, SPG Platinum, Marriott Platinum Prem, Hilton Gold, Hyatt Diamond, IHG Gold
Posts: 2,106
I didn't think galahotels would work because the tax is included, but maybe I'm misunderstanding that rule. I've never looked on them because I thought it didn't work since gala includes taxes. If I'm wrong, please let me know.
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Old Apr 24, 14, 1:38 am
  #783  
 
Join Date: Sep 2009
Location: DXB / WAW
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Originally Posted by chicaloca453 View Post
I didn't think galahotels would work because the tax is included, but maybe I'm misunderstanding that rule. I've never looked on them because I thought it didn't work since gala includes taxes. If I'm wrong, please let me know.
No, it has nothing to do with the taxes but so called "membership = registration" requirement. See posts #634 and #637 here.

I was wondering if do they still keep this shady practice in place this year by selling their properties through 3rd parties 50% cheaper and not allowing BRG?
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Old Apr 24, 14, 5:38 pm
  #784  
 
Join Date: Apr 2004
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I was basing my comment about taxes from a very early post in this forum:

Post 4

Is this not correct? If it is wrong, then that opens up more sites for BRG. As far as the membership sites go, the GP Concierge has made a statement that Hyatt will not block free sites any more. Read back a couple of pages to find the official statement.
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Old Apr 24, 14, 6:03 pm
  #785  
 
Join Date: Jan 2008
Programs: PC Platinum Ambassador, Hyatt Diamond
Posts: 2,735
I have used rates with tax included and never had an issue before.
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Old Apr 24, 14, 7:07 pm
  #786  
 
Join Date: Apr 2004
Location: SNA/BNA/YVR
Programs: UA 1K, SPG Platinum, Marriott Platinum Prem, Hilton Gold, Hyatt Diamond, IHG Gold
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Originally Posted by antonius66 View Post
I have used rates with tax included and never had an issue before.

Even sites like onhotels and hotelopia that don't break apart base rate and taxes? I swear I thought people here said Hyatt wouldn't even consider those. I'm glad to know this mighht not be the case.
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Old Apr 24, 14, 10:01 pm
  #787  
 
Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
Posts: 5,082
Originally Posted by Gold Passport Concierge View Post
Hello FlyerTalkers!

Happy Tuesday! I have been following the thread, and I am happy to post a clarification for you.

If the membership on the third party site is free, and to view the rates, you do not have to log in to the site, we will honor the Best Rate Guarantee. If you should have any issues with the BRG associate, please feel free to reference my name, or contact me directly.

Please note that the Terms and Conditions of the Best Rate Guarantee program are subject to change, but if that should happen, I will certainly let you know as soon as I do.

Happy and safe travels,

Dana Mowrey
Originally Posted by stiwi View Post
Do they still exclude Galahotels due to registration requirement? Not sure what is the point of loyalty if Galahotels is selling some of their properties 50% cheaper...
Recall that the registration rule was clarified by GP Concierge earlier this year. Registration is no longer a disqualifier assuming you meet the terms stated above.
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Old Apr 25, 14, 6:26 am
  #788  
 
Join Date: Sep 2010
Programs: Hyatt diamond
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Originally Posted by antonius66 View Post
I have used rates with tax included and never had an issue before.
+1
It would be nice if we don't have to repeat ourselves over and over again.
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Old Apr 25, 14, 11:05 am
  #789  
 
Join Date: Sep 2009
Location: DXB / WAW
Programs: Skywards Gold
Posts: 662
Well, if something changed and Hyatt accepts Galahotel's rates for BRG claims that is a game changer... That will work out below €100 / night including taxes for PH Dubai in May, sweet
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Old Apr 25, 14, 5:39 pm
  #790  
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Originally Posted by antonius66 View Post
I have used rates with tax included and never had an issue before.
I have used rates with tax included, but I always have an issue with getting the agents to use the correct rate as the base for their calculations for the BRG.
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Old Apr 29, 14, 10:01 pm
  #791  
 
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
I have a few questions as I'm new to Hyatt and I'm used to SPG BRG program. If these are simple questions then please still provide an answer and I will add them to the wiki.
  1. if your BRG is approved then is the reservation a fully refundable/cancelable reservation. If you BRG a pre-paid rate does it become refundable/cancelable reservation is the BRG is approved?
  2. If you have an existing reservation then you only have 24 hours after booking the reservation to submit a BRG.
  3. are you able to change a BRG booking, I.E. extend the stay by a day?
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Old Apr 29, 14, 10:11 pm
  #792  
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Join Date: Apr 2007
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Originally Posted by kmcbrid2 View Post
I have a few questions as I'm new to Hyatt and I'm used to SPG BRG program. If these are simple questions then please still provide an answer and I will add them to the wiki.
  1. if your BRG is approved then is the reservation a fully refundable/cancelable reservation. If you BRG a pre-paid rate does it become refundable/cancelable reservation is the BRG is approved?
  2. If you have an existing reservation then you only have 24 hours after booking the reservation to submit a BRG.
  3. are you able to change a BRG booking, I.E. extend the stay by a day?
1. The jury's out on this. Some on FlyerTalk say that the cancellation policy is what ever the competing rate's policy is. My experience is different: regardless of the competing rate's cancellation policy, Hyatt takes the cancellation policy for the best available rate offered at hyatt.com. So, for example, if the best available rate on hyatt.com is pre-paid and the competing rate is fully refundable, you will get a pre-paid booking. If the best available on hyatt.com is cancel 3pm one day prior but the competing rate is fully pre-paid, you'll get a flexi booking. Again, though, the experience of others has differed previously. The best thing to do is ask the BRG consultant before they make the booking.

2. Yes, you only have 24 hours, but that only applies if you've made a pre-paid reservation. If it's flexi you can simply cancel the initial reservation you've made in favour of the BRG.

3. No, it's not possible to change a BRG. To extend a stay, for example, you simply make a new reservation for the dates you want, then ask Hyatt (or email the property) advising you have two reservations running back-to-back. Other changes, like adding a second person, would likely void the rate but I'm not certain.
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Old Apr 30, 14, 5:47 am
  #793  
 
Join Date: Feb 2009
Programs: le club accor plat adv plus; hilton gold;
Posts: 144
an aussie experience- started brilliantly- called Australian hyatt number who transferred me through to BRG Lovely.. And the pain began- despite trying multiple sites with the agent- they would NOT price match ANY site as the site "does not specify the bed type - it has to say king or two doubles"- hotel is LA Downtown (new hyatt property). So 40 mins later- gave up. So much for hyatt platinum...
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Old Apr 30, 14, 5:48 am
  #794  
 
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
Originally Posted by danger View Post
1. The jury's out on this. Some on FlyerTalk say that the cancellation policy is what ever the competing rate's policy is. My experience is different: regardless of the competing rate's cancellation policy, Hyatt takes the cancellation policy for the best available rate offered at hyatt.com. So, for example, if the best available rate on hyatt.com is pre-paid and the competing rate is fully refundable, you will get a pre-paid booking. If the best available on hyatt.com is cancel 3pm one day prior but the competing rate is fully pre-paid, you'll get a flexi booking. Again, though, the experience of others has differed previously. The best thing to do is ask the BRG consultant before they make the booking.

2. Yes, you only have 24 hours, but that only applies if you've made a pre-paid reservation. If it's flexi you can simply cancel the initial reservation you've made in favour of the BRG.

3. No, it's not possible to change a BRG. To extend a stay, for example, you simply make a new reservation for the dates you want, then ask Hyatt (or email the property) advising you have two reservations running back-to-back. Other changes, like adding a second person, would likely void the rate but I'm not certain.
Thanks for the info so it seem similar to the same strategy for SPG BRG's. A little more hassle to call since I live outside the U.S. but at least it should be faster to confirm BRG and less chance the rate will disappear by the time they can confirm it.

So I guess best to try and negotiate a refundable rate with the agent while on the phone?
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Old May 2, 14, 3:58 pm
  #795  
 
Join Date: Oct 2007
Location: SIN / FRA
Programs: UA MP - 1K
Posts: 666
Hyatt Regency Waikiki Beach Resort

Hi all,

I am looking into booking the Hyatt Regency Waikiki Beach Resort for 10 nights starting May 26th.
Used hotelscombined.com to look for the cheapest rate, hotelclub.com gives best rate, am I able to claim BRG with them?
I did use the search function, but couldn't find an answer.
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