Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
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Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Jan 15, 2016, 10:19 am
#2073
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
When filing a BRG Claim does the price of a room on a competitive website has to be lower than Hyatt's Daily Rate or lower than the "My Hyatt Rate"?
Since the "My Hyatt Rate" requires the guest to be an HGP member, it would not seem fair to compare it to a rate where the guest cannot be a member of a competitive website.
Since the "My Hyatt Rate" requires the guest to be an HGP member, it would not seem fair to compare it to a rate where the guest cannot be a member of a competitive website.
Jan 15, 2016, 2:56 pm
#2074
Join Date: Oct 2008
Location: NorthernGermany
Programs: A3Gold, LTGLOB WOH, SPG Gold, Hilton Diamond
Posts: 19
Amoma.com seems to be ended...
Comparing with amoma.com seems to be dead
quote
Dear Mr. xxxx,
Thank you for your email.
I am sorry to hear of your disappointment with the decision regarding Amoma.com.
Amoma.com has been re-evaluated recently. Because they automatically enroll our guests in a membership, it is no longer a valid website. This decision is very recent, and going forward we are no longer able to accept Best Rate Guarantee claims involving Amoma.com. Those posted in Flyertalk are likely claims that were processed prior to this decision.
If you would like to file a complaint regarding this decision, I encourage you to email [email protected]. I have also, preemptively, forwarded your comments to our management team.
Warmest regards,
Lydia Phillips
Global Contact Center - Omaha
unquote
it is getting smaller with the BRG
quote
Dear Mr. xxxx,
Thank you for your email.
I am sorry to hear of your disappointment with the decision regarding Amoma.com.
Amoma.com has been re-evaluated recently. Because they automatically enroll our guests in a membership, it is no longer a valid website. This decision is very recent, and going forward we are no longer able to accept Best Rate Guarantee claims involving Amoma.com. Those posted in Flyertalk are likely claims that were processed prior to this decision.
If you would like to file a complaint regarding this decision, I encourage you to email [email protected]. I have also, preemptively, forwarded your comments to our management team.
Warmest regards,
Lydia Phillips
Global Contact Center - Omaha
unquote
it is getting smaller with the BRG
Jan 15, 2016, 3:12 pm
#2075
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Can someone sue Hyatt for blocking off Amoma? It seems almost always Amoma is cheaper than Hyatt at least IME.
Best Rate guarantee is false advertising if they block off Amoma, right?
Best Rate guarantee is false advertising if they block off Amoma, right?
Jan 15, 2016, 3:24 pm
#2076
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
I'm sure the T&Cs say something about allowing Hyatt to choose what rates qualify. Also, I bet a judge/jury would just say "If Amoma is cheaper, book through them".
Jan 19, 2016, 4:14 pm
#2077
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Dear Yul_voyager,
I am excited to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After researching, I was unable to validate your submission based on Amoma.com automatically enrolling guests in a membership program.
Per their FAQ section:
How do I create an account on your website? Your account is created automatically upon confirmation of your first booking on our website. The user name and the password will be sent to you by email to the address specified during the booking process.
I am excited to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After researching, I was unable to validate your submission based on Amoma.com automatically enrolling guests in a membership program.
Per their FAQ section:
How do I create an account on your website? Your account is created automatically upon confirmation of your first booking on our website. The user name and the password will be sent to you by email to the address specified during the booking process.
Jan 19, 2016, 4:17 pm
#2078
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
They should exclude any website which charges in USD, EUR and CAD, any website finishing by .com and any website on which you need a credit card to pay. We may save some time...
Jan 19, 2016, 9:10 pm
#2080
Join Date: Jan 2016
Posts: 3
Good day guys
Just wondering what would be the easiest way to pricematch in my situation? I’ve already had success pricematching and received confirmation it has been given the thumbs up. However I’ve now noticed Orbitz and the Hotels website is giving an even more attractive rate for me to pricematch on.
Can I still pricematch after I have been successful on a pricematch?
The issue is it’s been over 24 hours – over a week in fact. Should I make another booking on the Hyatt website and do a pricematch on that?
I also don’t want to risk losing my original successful pricematch just in case it doesn’t go through.
Thanks for the help guys
Just wondering what would be the easiest way to pricematch in my situation? I’ve already had success pricematching and received confirmation it has been given the thumbs up. However I’ve now noticed Orbitz and the Hotels website is giving an even more attractive rate for me to pricematch on.
Can I still pricematch after I have been successful on a pricematch?
The issue is it’s been over 24 hours – over a week in fact. Should I make another booking on the Hyatt website and do a pricematch on that?
I also don’t want to risk losing my original successful pricematch just in case it doesn’t go through.
Thanks for the help guys
Jan 19, 2016, 9:15 pm
#2081
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Good day guys
Just wondering what would be the easiest way to pricematch in my situation? I’ve already had success pricematching and received confirmation it has been given the thumbs up. However I’ve now noticed Orbitz and the Hotels website is giving an even more attractive rate for me to pricematch on.
Can I still pricematch after I have been successful on a pricematch?
The issue is it’s been over 24 hours – over a week in fact. Should I make another booking on the Hyatt website and do a pricematch on that?
I also don’t want to risk losing my original successful pricematch just in case it doesn’t go through.
Thanks for the help guys
Just wondering what would be the easiest way to pricematch in my situation? I’ve already had success pricematching and received confirmation it has been given the thumbs up. However I’ve now noticed Orbitz and the Hotels website is giving an even more attractive rate for me to pricematch on.
Can I still pricematch after I have been successful on a pricematch?
The issue is it’s been over 24 hours – over a week in fact. Should I make another booking on the Hyatt website and do a pricematch on that?
I also don’t want to risk losing my original successful pricematch just in case it doesn’t go through.
Thanks for the help guys
Jan 19, 2016, 10:52 pm
#2082
Join Date: Jan 2016
Posts: 3
Hi but wouldn't that cause any issue as I've already have another reservation under same name, dates, hotel??
Has anyone faced a situation where they could explain the situation with the hyatt team and get a better price instead of making a brand new reservation?
Has anyone faced a situation where they could explain the situation with the hyatt team and get a better price instead of making a brand new reservation?
Jan 19, 2016, 10:57 pm
#2083
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
No, you can make multiple reservations at the same hotel for the same dates in your name. There's no issue with that (only with how many rooms will earn Gold Passport points). Certainly two rooms in your name will not draw any attention whatsoever.
Jan 20, 2016, 7:06 am
#2084
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
With the new reservation, if the claim is denied, at least you'll have the old reservation to use, or cancelled if the new claim is approved.
Jan 20, 2016, 7:50 am
#2085
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
Good day guys
Just wondering what would be the easiest way to pricematch in my situation? I’ve already had success pricematching and received confirmation it has been given the thumbs up. However I’ve now noticed Orbitz and the Hotels website is giving an even more attractive rate for me to pricematch on.
Can I still pricematch after I have been successful on a pricematch?
The issue is it’s been over 24 hours – over a week in fact. Should I make another booking on the Hyatt website and do a pricematch on that?
I also don’t want to risk losing my original successful pricematch just in case it doesn’t go through.
Thanks for the help guys
Just wondering what would be the easiest way to pricematch in my situation? I’ve already had success pricematching and received confirmation it has been given the thumbs up. However I’ve now noticed Orbitz and the Hotels website is giving an even more attractive rate for me to pricematch on.
Can I still pricematch after I have been successful on a pricematch?
The issue is it’s been over 24 hours – over a week in fact. Should I make another booking on the Hyatt website and do a pricematch on that?
I also don’t want to risk losing my original successful pricematch just in case it doesn’t go through.
Thanks for the help guys