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Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI

Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI

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Old May 17, 19, 9:24 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: craigthemif
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Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.

.................................................. ..........

Recent Experiences Using the BRG (2018 and later)

YES
  • Hotels.com - April 2019
  • Booking.com - May 2019

MAYBE
  • Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
NO
.................................................. ..........

Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.

Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.

Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.

Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.

Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.

Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.

.................................................. ..........

If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.

If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.

From Post # 12:
Originally Posted by Smart Shopper View Post
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:

Sound Off
  • Contact Consumer Traveler (my pick: Christopher Elliott)
  • Consumer Tools (My3cents.com is a leading source of consumer advice)
  • Post a complaint for public view
  • Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)

Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.

Legal Options
  • File a complaint at you state's attorney general's office
  • Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
  • Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
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Old May 18, 15, 4:08 pm
  #1651  
 
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 268
4 out of 5 approved...though 2 of them didn't tell me what hotel, dates, or price (a 3rd didn't say price), none of them gave me the new price, and one of them showed glaring parts of a template
unfortunately I messed up dates on my flights so I'll have to redo some of these
dlandz is offline  
Old May 20, 15, 11:30 am
  #1652  
 
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 268
After going through with a few more of these, everything was done within 24 hours (typically before noon the following day). All of the best rate guarantees worked in my favor when expected, and when they didn't I understood why.
One didn't because Agoda was charging the same Yen rate for park hyatt, although their USD was using a better conversion than everyone else, and another failed because the room dropped from inventory after I had submitted it. I learned from this one however and when it came back into inventory later in the day, I booked it to make sure it held and that I could submit a BRG again. That worked without issue. I even had an agent confirm a BRG based on a room type they didn't have available (the agent must have read it wrong)

Based on this, and covering about 5-6 different agents across my claims, I do not believe they are actively plotting to deny claims. It is still disappointing that they don't allow claims using some sites, and I'm sure Shelly B is probably not the best agent. If you run into an issue, just resubmit the claim.
dlandz is offline  
Old May 22, 15, 7:50 am
  #1653  
 
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,355
I got my first BRG yesterday! It's not for a lot but it's definitely worth it. I convinced my BF to stay at a Hyatt for an upcoming wedding so that I could work towards Diamond. The Hyatt though was about $30/night more than other comparable hotels so he was going to make me pay all that by myself. I put in 2 requests yesterday (though I think one had errors and was for a hotel listed here as not working.) The request doesn't say which was approved and the math doesn't work out as I thought but it still was in my favor.

If I have to guess, I'd say it was the BRG to Amoma.com. The other was against HotelTravel.com and I was only trying to match 2 days. But who knows or cares. I'll take it!
cdancer20 is offline  
Old May 22, 15, 10:57 am
  #1654  
 
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 1,955
Haven't really had any problems with the BRG process, at least nothing new since we had to email (which is a pain).

Had a great BRG in Phuket (mistake in my favour) and got another one for Siem Reap yesterday to $113/night - competing site was Booking.com for the first time. Yet another for GH Bangkok, GH Doha, not sure what else in the past month or so.

If you do a lot of BRGs and generally in the same markets, you learn which sites are accepted, which hotels tend to have BRGs available and what a good rate is so you accept it though Hyatt.com.
price123 is offline  
Old May 22, 15, 11:34 am
  #1655  
 
Join Date: Oct 2011
Location: BKK
Programs: SPG Plat; Marriott Plat; Hyatt Explorist; QR Gold
Posts: 1,723
Got another claim approved a few days ago.

--------------------------------------------------------------------------

Dear 3rdworldresident,

We are pleased to hear of your desire to stay with us and happy to be of assistance regarding your Best Rate Guarantee submission. I was able to validate your claim; however I was unable to find a reservation with the Park Hyatt Maldives, Hadahaa.

We will happily apply the Best Rate Guarantee discount to your reservation if you book it within 24 hours on Hyatt.com and contact us with the reservation information. After your reservation is booked, please contact us directly at 800.323.7249 between 6:00AM-2:00AM CST to speak with one of our specialists. For quicker assistance, please reference Claim # <casXXXXXXX>.

The following are the details of your eligible Best Rate Guarantee claim.

Hyatt Destination: Park Hyatt Maldives, Hadahaa

Arrival Date: 07/xx/2015

Departure Date: 07/xx/2015 (4 nights)

Number of guests: 2

Room Type: Park Villa

Rates: 354.55/usd per night plus tax and fees <--- Is this a good one?

Cancellation Policy: CXL 30 DAYS PRIOR TO ARRIVAL/IF BK W/IN 30D FULL STAY REQD

We look forward to welcoming you soon!

--------------------------------------------------------------------------

This booking is just my "Back up plan". May not stay here if i can find a better rate at W Maldives.
3rdworldresident is offline  
Old May 22, 15, 11:37 am
  #1656  
 
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Originally Posted by 3rdworldresident View Post
Got another claim approved a few days ago.

--------------------------------------------------------------------------

Dear 3rdworldresident,

We are pleased to hear of your desire to stay with us and happy to be of assistance regarding your Best Rate Guarantee submission. I was able to validate your claim; however I was unable to find a reservation with the Park Hyatt Maldives, Hadahaa.

We will happily apply the Best Rate Guarantee discount to your reservation if you book it within 24 hours on Hyatt.com and contact us with the reservation information. After your reservation is booked, please contact us directly at 800.323.7249 between 6:00AM-2:00AM CST to speak with one of our specialists. For quicker assistance, please reference Claim # <casXXXXXXX>.

The following are the details of your eligible Best Rate Guarantee claim.

Hyatt Destination: Park Hyatt Maldives, Hadahaa

Arrival Date: 07/xx/2015

Departure Date: 07/xx/2015 (4 nights)

Number of guests: 2

Room Type: Park Villa

Rates: 354.55/usd per night plus tax and fees <--- Is this a good one?

Cancellation Policy: CXL 30 DAYS PRIOR TO ARRIVAL/IF BK W/IN 30D FULL STAY REQD

We look forward to welcoming you soon!

--------------------------------------------------------------------------

This booking is just my "Back up plan". May not stay here if i can find a better rate at W Maldives.
Go on hyatt.com and look at the room rate at the same time.

I can't say for sure but I am aware rooms at this hotel typically around $1,000
DHalltheway is offline  
Old May 22, 15, 6:43 pm
  #1657  
 
Join Date: Jun 2011
Location: CHS
Programs: DL Diamond, WN A-List, Marriott Platinum Elite, Hyatt Globalist
Posts: 639
Originally Posted by 3rdworldresident View Post
Rates: 354.55/usd per night plus tax and fees <--- Is this a good one?
Yes! I would take that rate at the Park Hyatt Maldives any day! With an award night costing 30,000 HGP points, which I'm guessing is quite a common way for FTers to visit the property, you're getting an excellent value from my perspective.
jmgriffin is offline  
Old May 22, 15, 11:49 pm
  #1658  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,128
Originally Posted by 3rdworldresident View Post
Got another claim approved a few days ago.....
Good job. Which website?
TerryK is online now  
Old May 23, 15, 2:13 am
  #1659  
 
Join Date: Oct 2011
Location: BKK
Programs: SPG Plat; Marriott Plat; Hyatt Explorist; QR Gold
Posts: 1,723
Originally Posted by TerryK View Post
Good job. Which website?
Hotelsclick.com
3rdworldresident is offline  
Old May 23, 15, 6:45 am
  #1660  
 
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA Silver, AlaskaAir Gold, HHonors DIA, Accor Silver, Marriott Silver, IHG Plat, TK/UA/AA
Posts: 3,792
A few weeks ago, I had a Hyatt BRG approved.
Hotel: Hyatt Regency Yogyakarta (Indonesia), Club Room (!)
Hyatt.com rate: US$118
Agoda.com rate: US$84
BRG approved for about US$65 for 4 nights in Club Room. Good reviews of hotel on Trip Advisor. Looking forward to the stay!
**Interestingly, I submitted the claim without a matching Hyatt reservation. I got the approval, saying that I needed to make a booking in the next 24 hours, and then call the BRG desk and have the rate attached to the booking.
Quite amazing, actually, and I'm very happy.
kyushuman is offline  
Old May 23, 15, 12:39 pm
  #1661  
 
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Posts: 147
Hot.es

Does anyone have experience with a BRG for hot.es, especially if it was approved or not?
EHAM1 is offline  
Old May 27, 15, 4:32 pm
  #1662  
 
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,355
I got a claim matched today through TripAdvisor.com. Even though it's done on tripadvisor.com, it states that the payment is through hotelsclick.com

I see above that someone else was approved for that website so it may be worth adding to the wiki now.
cdancer20 is offline  
Old May 27, 15, 5:02 pm
  #1663  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: DL Silver, HH Diamond, IHG Plat, BW Diamond
Posts: 25,743
Originally Posted by kyushuman View Post
A few weeks ago, I had a Hyatt BRG approved.
Hotel: Hyatt Regency Yogyakarta (Indonesia), Club Room (!)
Hyatt.com rate: US$118
Agoda.com rate: US$84
BRG approved for about US$65 for 4 nights in Club Room. Good reviews of hotel on Trip Advisor. Looking forward to the stay!
**Interestingly, I submitted the claim without a matching Hyatt reservation. I got the approval, saying that I needed to make a booking in the next 24 hours, and then call the BRG desk and have the rate attached to the booking.
Quite amazing, actually, and I'm very happy.
I hope it's not during the latter part of Ramadan. The club is a zoo with kids running about.
Jaimito Cartero is offline  
Old May 27, 15, 7:22 pm
  #1664  
 
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA Silver, AlaskaAir Gold, HHonors DIA, Accor Silver, Marriott Silver, IHG Plat, TK/UA/AA
Posts: 3,792
Originally Posted by Jaimito Cartero View Post
I hope it's not during the latter part of Ramadan. The club is a zoo with kids running about.
Ugh! Beginning of Ramadan, actually.
kyushuman is offline  
Old May 27, 15, 8:29 pm
  #1665  
 
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
Originally Posted by kyushuman View Post
Ugh! Beginning of Ramadan, actually.
shouldn't be to bad. It is the Eid holidays that seemed crazy.

YOu will have to ask for pork (bacon) as they don't provide it openly.
kmcbrid2 is offline  

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