Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Oct 16, 2014, 3:52 pm
#916
Join Date: May 2008
Posts: 7
Booked a room and used my upgrade to a suite for my daughters birthday. Not very happy as the staff at Long Beach Hyatt gave me the room on the opposite side, plus on a different floor. In spite of booking the room over 3 months in advance. Not happy at all. This suite was dirty with torn things. 
Nov 1, 2014, 4:48 pm
#918
Join Date: Feb 2005
Location: ORD
Programs: AA EXP 3.13 MM, IC Plat Ambassador, Hyatt Diamond, Hilton Gold
Posts: 182
Grand Hyatt Seoul
Just applied one of my DSUs to an upcoming stay at the GH Seoul and was assigned a Grand Suite King.
Room Details:
Spacious, 53-60-square-metre suite offers plush king bed, bath with walk-in shower and dark green marble tub, and sitting and work areas. Enjoy panoramic city and river views from floor-to-ceiling windows, plus amenities such as DVD player and wireless Internet access. Includes exclusive Grand Club benefits such as complimentary breakfast, canapes and cocktail.
Room Details:
Spacious, 53-60-square-metre suite offers plush king bed, bath with walk-in shower and dark green marble tub, and sitting and work areas. Enjoy panoramic city and river views from floor-to-ceiling windows, plus amenities such as DVD player and wireless Internet access. Includes exclusive Grand Club benefits such as complimentary breakfast, canapes and cocktail.
Nov 3, 2014, 1:32 pm
#919
Join Date: Dec 2010
Location: Pit
Programs: AA Gold SPG Gold HHonors Gold
Posts: 238
Just stayed at the Hyatt Regency Aruba Resort Spa and Casino
Used DSU and was assigned a Family Suite
Room has bedroom and separate sitting area that faces the ocean. My room was on the 8th floor the suites are the 1st two rooms on the left and right side of the hall when you get off of the elevator. Had a 50" tv on bedroom wall and a 42" in family room where there was also a pull out couch. Large bathroom with big shower. Minibar, Desk, and decent size closet. Also included access to the Club on the 9th floor!
Used DSU and was assigned a Family Suite
Room has bedroom and separate sitting area that faces the ocean. My room was on the 8th floor the suites are the 1st two rooms on the left and right side of the hall when you get off of the elevator. Had a 50" tv on bedroom wall and a 42" in family room where there was also a pull out couch. Large bathroom with big shower. Minibar, Desk, and decent size closet. Also included access to the Club on the 9th floor!
Nov 3, 2014, 1:41 pm
#920
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
1. Hyatt Regency Tamaya Resort and Spa, north of Albuquerque enroute to Santa Fe, NM
2. Executive Suite
3. 756 Sq Ft
4. 1 bedroom, 1 bathroom - tight bathroom, shower in tub, tiny kitchen with full size refrigerator yet no bar stools nor table in living room
5. B - very spacious, nice to have kitchen, yet bathroom was very cramped and prefer walk in shower. Also, living room was only divided from bedroom by 3/4 wall so couldn't be used when one person was sleeping. Furniture is not situated to take advantage of view. We moved the desk away from wall to in front of the window in bedroom, easily done, and great improvement.
6. View was to Sandia Mountains and Rio Grande River. Not all suites in hotel have this view. Some face the swimming pool.
2. Executive Suite
3. 756 Sq Ft
4. 1 bedroom, 1 bathroom - tight bathroom, shower in tub, tiny kitchen with full size refrigerator yet no bar stools nor table in living room
5. B - very spacious, nice to have kitchen, yet bathroom was very cramped and prefer walk in shower. Also, living room was only divided from bedroom by 3/4 wall so couldn't be used when one person was sleeping. Furniture is not situated to take advantage of view. We moved the desk away from wall to in front of the window in bedroom, easily done, and great improvement.
6. View was to Sandia Mountains and Rio Grande River. Not all suites in hotel have this view. Some face the swimming pool.
Nov 3, 2014, 4:26 pm
#921
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Just stayed at the Hyatt Regency Aruba Resort Spa and Casino
Used DSU and was assigned a Family Suite
Room has bedroom and separate sitting area that faces the ocean. My room was on the 8th floor the suites are the 1st two rooms on the left and right side of the hall when you get off of the elevator. Had a 50" tv on bedroom wall and a 42" in family room where there was also a pull out couch. Large bathroom with big shower. Minibar, Desk, and decent size closet. Also included access to the Club on the 9th floor!
Used DSU and was assigned a Family Suite
Room has bedroom and separate sitting area that faces the ocean. My room was on the 8th floor the suites are the 1st two rooms on the left and right side of the hall when you get off of the elevator. Had a 50" tv on bedroom wall and a 42" in family room where there was also a pull out couch. Large bathroom with big shower. Minibar, Desk, and decent size closet. Also included access to the Club on the 9th floor!
Nov 4, 2014, 7:42 am
#922
Join Date: Feb 2005
Location: ORD
Programs: AA EXP 3.13 MM, IC Plat Ambassador, Hyatt Diamond, Hilton Gold
Posts: 182
Hyatt on the Bund, Shanghai
Just applied a DSU for an upcoming stay at the Hyatt on the Bund and have a confirmed Bund Suite King.
Spacious 80-sq-metre suite features every modern comfort and amenity, including a king bed and sitting area, work desk and rotating flat-screen LCD TV, plus marble bath with rain shower and soaking tub. Enjoy a balcony with city views and executive floor benefits such as breakfast, cocktails and meeting room upon request.
Spacious 80-sq-metre suite features every modern comfort and amenity, including a king bed and sitting area, work desk and rotating flat-screen LCD TV, plus marble bath with rain shower and soaking tub. Enjoy a balcony with city views and executive floor benefits such as breakfast, cocktails and meeting room upon request.
Nov 4, 2014, 4:01 pm
#923
Join Date: Jun 2006
Posts: 86
1. Grand Hyatt Fukuoka, Japan
2. Grand Suite King (http://fukuoka.grand.hyatt.com/en/ho...oms/suite.html)
3. 56-square-metre
4. 1 Bed, 1 Bath
5. Automatically upgraded to Grand Executive Suite King (72 sq m) at check-in, Happy with the suite, B+
6. Top floor with "courtyard" view, Nespresso machine, Wine/fruit/cookies in addition to welcome points
2. Grand Suite King (http://fukuoka.grand.hyatt.com/en/ho...oms/suite.html)
3. 56-square-metre
4. 1 Bed, 1 Bath
5. Automatically upgraded to Grand Executive Suite King (72 sq m) at check-in, Happy with the suite, B+
6. Top floor with "courtyard" view, Nespresso machine, Wine/fruit/cookies in addition to welcome points
Nov 10, 2014, 2:50 pm
#925
Join Date: Nov 2007
Posts: 25
DENIED suite upgrade Hyatt City of Dreams Manila
Tried to make a booking with cash + points for 4 nights at Hyatt City of Dreams Manila, Philippines that is taking reservations for stays from December 15, 2014 onwards. The agent stated that rooms were available on cash + points, BUT when I tried to use my Diamond Status suite upgrade, she said that I could NOT use it. Granted this hotel is not open yet, but it is not on any of the lists of hotels being excluded from the Diamond Suite upgrade. In fact, the hotel is ONLY CATEGORY 2, so it's not some super fancy hotel with only suite-type rooms. What's the point of giving out suite upgrades to preferred customers with Diamond Status if they cannot be used?!! I did read the terms and conditions of the Suite Upgrades, and it states that the suite upgrade cannot be used on a hotel that isn't opened yet? Can't understand this, especially given the fact that I can book an Aqua Suite (the ONLY suite type available at this hotel) for the exact days I am trying to stay if I paid cash for it, but for some reason, a Diamond member cannot use their award to book the same suite. It is kind of silly. I know SPG doesn't have suite awards that can be confirmed at time of booking, but lately, it seems that SPG has a lot less hassles for the highest level of preferred guests than the little ones that keep popping up with Hyatt Gold Passport. Definitely am going to be rethinking where I am going to send my business when it comes to maintaining highest level status. SPG just keeps making improvements to their program, while Hyatt continues to stumble with road blocks like this more and more. The Hyatt Gold Passport program just seems to be slipping and not interested in retaining their best customers. Such a shame.
Nov 10, 2014, 3:29 pm
#926
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Tried to make a booking with cash + points for 4 nights at Hyatt City of Dreams Manila, Philippines that is taking reservations for stays from December 15, 2014 onwards. The agent stated that rooms were available on cash + points, BUT when I tried to use my Diamond Status suite upgrade, she said that I could NOT use it. Granted this hotel is not open yet, but it is not on any of the lists of hotels being excluded from the Diamond Suite upgrade. In fact, the hotel is ONLY CATEGORY 2, so it's not some super fancy hotel with only suite-type rooms. What's the point of giving out suite upgrades to preferred customers with Diamond Status if they cannot be used?!! I did read the terms and conditions of the Suite Upgrades, and it states that the suite upgrade cannot be used on a hotel that isn't opened yet? Can't understand this, especially given the fact that I can book an Aqua Suite (the ONLY suite type available at this hotel) for the exact days I am trying to stay if I paid cash for it, but for some reason, a Diamond member cannot use their award to book the same suite. It is kind of silly. I know SPG doesn't have suite awards that can be confirmed at time of booking, but lately, it seems that SPG has a lot less hassles for the highest level of preferred guests than the little ones that keep popping up with Hyatt Gold Passport. Definitely am going to be rethinking where I am going to send my business when it comes to maintaining highest level status. SPG just keeps making improvements to their program, while Hyatt continues to stumble with road blocks like this more and more. The Hyatt Gold Passport program just seems to be slipping and not interested in retaining their best customers. Such a shame.
1- its a new hotel, not yet opened, no one knows what's going to happen regarding suites upgrades at this property.
2 - They seem to only have one suite according to their room description and hotel description. Not sure how many they have. So it may well be that this hotel will not upgrade if they only have a few on hands.
3- if you do not get the answer you are hoping for from the diamond line then try contacting the hotel via email and see what they tell u. And ask nicely you may get a better answer.
Nov 11, 2014, 6:08 am
#927
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
What's with all the complaining lately......
It's been clearly spelled out that DSU's cannot be used for reservations before a hotel has actually opened. For properties where that wasn't the case it was clearly unintentional...
It's been clearly spelled out that DSU's cannot be used for reservations before a hotel has actually opened. For properties where that wasn't the case it was clearly unintentional...
Nov 11, 2014, 8:09 am
#928
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I believe that it's a newer rule - not being applicable to properties that haven't opened.
Nov 13, 2014, 8:37 am
#929
Join Date: Nov 2007
Posts: 25
A "suite" is NOT a "suite"-- Hyatt City of Dreams Manila Philippines
Just received a reply from the "Sales Associate" from the Hyatt City of Dreams Manila, after sending a very pleasant email. Her direct quote is that "since technically the Aqua Suite is not a suite, Hyatt International will send out an announcement soon that our hotel is excluded in the Gold Passport Suite award program."
THAT IS RIDICULOUS. This is not "hussing and puffing" or "complaining" as other posters have stated. This is blatant deception on the part of this hotel. A SUITE IS NOT A SUITE??!! This is misrepresentation at its highest.
I can't believe that a hotel wants to start out on such a deceitful note even BEFORE it opens.
No mention of the rule about suite upgrades before a hotel opens. The only thing cited was that "the room we call a 'suite' (in addition to regular King/Twin standard rooms, Deluxe rooms, and Club rooms--which is pretty close to the regular names that Hyatt calls its rooms around the world) is not a suite."
I have requested the contact email of a supervisor, so we will see if the Sales Associate I spoke with obliges me with that information or not.
At least with other hotels that are excluded from the Hyatt Suite Upgrade program, they usually don't blatantly call SOME of their rooms suites (alongside regular rooms) but then say that they are NOT suites.
This is a perfect example of what I stated before: that Hyatt continues to slip and create road blocks for its elite members while other programs like SPG are making improvements and creating a better experience for their elites.
Any input from Hyatt Gold Passport Concierge that posts in this forum?
THAT IS RIDICULOUS. This is not "hussing and puffing" or "complaining" as other posters have stated. This is blatant deception on the part of this hotel. A SUITE IS NOT A SUITE??!! This is misrepresentation at its highest.
I can't believe that a hotel wants to start out on such a deceitful note even BEFORE it opens.
No mention of the rule about suite upgrades before a hotel opens. The only thing cited was that "the room we call a 'suite' (in addition to regular King/Twin standard rooms, Deluxe rooms, and Club rooms--which is pretty close to the regular names that Hyatt calls its rooms around the world) is not a suite."
I have requested the contact email of a supervisor, so we will see if the Sales Associate I spoke with obliges me with that information or not.
At least with other hotels that are excluded from the Hyatt Suite Upgrade program, they usually don't blatantly call SOME of their rooms suites (alongside regular rooms) but then say that they are NOT suites.
This is a perfect example of what I stated before: that Hyatt continues to slip and create road blocks for its elite members while other programs like SPG are making improvements and creating a better experience for their elites.
Any input from Hyatt Gold Passport Concierge that posts in this forum?
Nov 13, 2014, 1:19 pm
#930
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Just received a reply from the "Sales Associate" from the Hyatt City of Dreams Manila, after sending a very pleasant email. Her direct quote is that "since technically the Aqua Suite is not a suite, Hyatt International will send out an announcement soon that our hotel is excluded in the Gold Passport Suite award program."
THAT IS RIDICULOUS. This is not "hussing and puffing" or "complaining" as other posters have stated. This is blatant deception on the part of this hotel. A SUITE IS NOT A SUITE??!! This is misrepresentation at its highest.
I can't believe that a hotel wants to start out on such a deceitful note even BEFORE it opens.
No mention of the rule about suite upgrades before a hotel opens. The only thing cited was that "the room we call a 'suite' (in addition to regular King/Twin standard rooms, Deluxe rooms, and Club rooms--which is pretty close to the regular names that Hyatt calls its rooms around the world) is not a suite."
I have requested the contact email of a supervisor, so we will see if the Sales Associate I spoke with obliges me with that information or not.
At least with other hotels that are excluded from the Hyatt Suite Upgrade program, they usually don't blatantly call SOME of their rooms suites (alongside regular rooms) but then say that they are NOT suites.
This is a perfect example of what I stated before: that Hyatt continues to slip and create road blocks for its elite members while other programs like SPG are making improvements and creating a better experience for their elites.
Any input from Hyatt Gold Passport Concierge that posts in this forum?
THAT IS RIDICULOUS. This is not "hussing and puffing" or "complaining" as other posters have stated. This is blatant deception on the part of this hotel. A SUITE IS NOT A SUITE??!! This is misrepresentation at its highest.
I can't believe that a hotel wants to start out on such a deceitful note even BEFORE it opens.
No mention of the rule about suite upgrades before a hotel opens. The only thing cited was that "the room we call a 'suite' (in addition to regular King/Twin standard rooms, Deluxe rooms, and Club rooms--which is pretty close to the regular names that Hyatt calls its rooms around the world) is not a suite."
I have requested the contact email of a supervisor, so we will see if the Sales Associate I spoke with obliges me with that information or not.
At least with other hotels that are excluded from the Hyatt Suite Upgrade program, they usually don't blatantly call SOME of their rooms suites (alongside regular rooms) but then say that they are NOT suites.
This is a perfect example of what I stated before: that Hyatt continues to slip and create road blocks for its elite members while other programs like SPG are making improvements and creating a better experience for their elites.
Any input from Hyatt Gold Passport Concierge that posts in this forum?
Regardless, you're going to give yourself a heart attack.