Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Oct 5, 2009, 1:35 pm
#151
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Oct 7, 2009, 11:53 pm
#152
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 707
I am currently at the GH Seoul on a diamond Suite upgrade...
Room : Grand Suite King
Size: 48 sqM - 1 large room with a revolving TV/minibar unit. Seprate bathroom and small closet.
Best thing about the suite is the bathroom. Because the bathrooms in the reg rooms at GH Seoul are so small!! Nice to have the separate shower/bathtub.
One additional note - I hadn't seen if anyone else had done this before. I am staying here 14 nights - and they did allow me to upgrade the entire stay with 2 upgrades. I wasn't sure if they allowed back-to-back suite upgrades.
Room : Grand Suite King
Size: 48 sqM - 1 large room with a revolving TV/minibar unit. Seprate bathroom and small closet.
Best thing about the suite is the bathroom. Because the bathrooms in the reg rooms at GH Seoul are so small!! Nice to have the separate shower/bathtub.
One additional note - I hadn't seen if anyone else had done this before. I am staying here 14 nights - and they did allow me to upgrade the entire stay with 2 upgrades. I wasn't sure if they allowed back-to-back suite upgrades.
Oct 8, 2009, 1:09 am
#153
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Grand Hyatt Washington, D.C.
Well, I may just put one of these upgrades to use after all!
I have a two-night stay coming up in D.C. this weekend (Sat 10/10-Mon 10/12). I called to request a suite upgrade a couple days ago and was told there was no availability. It was recommended that I check back. I didn't have very high expectations, but when I called tonight there was good news: they had availability!
The GPC put me on hold and went to work. She popped back on the line and asked if I still needed two beds, and I answered yes. I told her a sofa bed was fine for the second bed if that's all they had. She put me on hold again. I was waiting for quite a while (8-10 mins), but when she came back on the line it was all worked out for a confirmed suite with two double-beds. And she apologized for the wait.
It looks like it's a two-bedroom attached to another room or parlor/living room. My reservation now lists two rooms; the rate for the second room is $0 and the description is "Suite Connector".
I will report back after my stay on the experience.
I have a two-night stay coming up in D.C. this weekend (Sat 10/10-Mon 10/12). I called to request a suite upgrade a couple days ago and was told there was no availability. It was recommended that I check back. I didn't have very high expectations, but when I called tonight there was good news: they had availability!
The GPC put me on hold and went to work. She popped back on the line and asked if I still needed two beds, and I answered yes. I told her a sofa bed was fine for the second bed if that's all they had. She put me on hold again. I was waiting for quite a while (8-10 mins), but when she came back on the line it was all worked out for a confirmed suite with two double-beds. And she apologized for the wait.
It looks like it's a two-bedroom attached to another room or parlor/living room. My reservation now lists two rooms; the rate for the second room is $0 and the description is "Suite Connector".
I will report back after my stay on the experience.
Oct 8, 2009, 7:52 am
#154
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
It seems all the suite upgrade reservations are showing the suite as a suite connector.
I know I'm booked into a regular 1 bedroom suite, yet the reservation still shows a room with a suite connector. It's set this way on 2 different reservations.
I was told this is how they have to do it in the system.
I know I'm booked into a regular 1 bedroom suite, yet the reservation still shows a room with a suite connector. It's set this way on 2 different reservations.
I was told this is how they have to do it in the system.
Oct 9, 2009, 7:16 am
#155
Join Date: Mar 2007
Location: Singapore
Programs: PC Plat Am, Accor GOLD, Hilton Gold
Posts: 179
Yeh! Managed to snag a suite upgrade at Grand Hyatt Shanghai. Showing up in my reservation 
12 days stay, 2 diamond upgrade certs deducted.
1. Grand Hyatt Shanghai
2. King Suite - City View
3. 65 sq m
12 days stay, 2 diamond upgrade certs deducted.
1. Grand Hyatt Shanghai
2. King Suite - City View
3. 65 sq m
Oct 9, 2009, 8:16 am
#156
Join Date: Jul 2009
Posts: 847
Grand Hyatt San Antonio
No need to use a confirmed suite upgrade at the GH San Antonio. Each time I've booked a reservation there (3X in 2 months) they have automatically sent me a revised confirmation showing an upgrade to a Grand Suite, soon after the reservation is booked. It consists of 2 connecting rooms, one a standard bedroom and one with a large sleeper sofa, coffee table, desk and big screen TV and 2nd bathroom. Just for asking, my husband got a further upgrade to a Hospitality Suite, about 3X the size of a normal room with kitchen and dining table for 8. Nice!
Oct 9, 2009, 8:46 am
#157
Join Date: Aug 2009
Location: CH
Programs: Quite a few...
Posts: 128
Grand Hyatt Berlin
Room: Grand Executive Suite ("Greta Garbo Suite")
Size: 96 sqm
Great, spacious suite with a spacious bathroom (shower cabin can be turned into steam sauna), separate guest bathroom, large dining/living area and separate working desk. 2nd floor, no particular view. Includes (!) a wet bar with large decanters (gin, whisky, vodka, campari), a hot bar with Nespresso machine and a well-stocked minibar. A royal experience, also servicewise.
Size: 96 sqm
Great, spacious suite with a spacious bathroom (shower cabin can be turned into steam sauna), separate guest bathroom, large dining/living area and separate working desk. 2nd floor, no particular view. Includes (
!) a wet bar with large decanters (gin, whisky, vodka, campari), a hot bar with Nespresso machine and a well-stocked minibar. A royal experience, also servicewise.
Oct 9, 2009, 10:16 pm
#158
Join Date: Mar 2009
Location: MCI
Programs: Hyatt Diamond, Hilton, Marriott, Starwood, Intercontinental, Avis Chairman's Club
Posts: 157
Grand Hyatt San Francisco - No Upgrade!
When I arrived at the Grand Hyatt San Francisco for a 3 night stay with my wife they said they did not have any available suites as they were all sold out. This is despite me calling the Diamond Line a couple weeks before my trip and them confirming that I had a confirmed upgrade. I don't know what the true story is about what happened.
The front desk said the reservation was not made correctly as the upgrade was only listed in the notes, not in the reservation. I took the Club Level room they had reserved for me. I called the Diamond Line and they said the reservation had been made correctly, but that the hotel had apparently failed to block a room for me.
The Diamond Line representative spent over 10 minutes on the phone with the hotel trying to see if they could fulfill their promise somehow. They he said that the hotel was still working on it and the hotel would call me when they figured out if they could do something. About 15 minutes later they called and apologized but all their suites were full. They said they would credit my account with 6,000 points (value of a suite upgrade).
The Diamond Line rep said the GHSF was using Hyatt's new room allocation system and the Diamond Line agents can't see whether the hotel has blocked a room or not. I asked about confirmed suite upgrades I have in Maui and Kauai for February and he said he could see that they had already blocked a suite for me.
I've never understood why the reservation confirmations I see online make no mention of the suite upgrade
Can anyone shed any light on whether any of this seems true and how I can tell if I will really have a suite waiting for me when I arrive in Maui and Kauai in February?
Thanks
Greg
The front desk said the reservation was not made correctly as the upgrade was only listed in the notes, not in the reservation. I took the Club Level room they had reserved for me. I called the Diamond Line and they said the reservation had been made correctly, but that the hotel had apparently failed to block a room for me.
The Diamond Line representative spent over 10 minutes on the phone with the hotel trying to see if they could fulfill their promise somehow. They he said that the hotel was still working on it and the hotel would call me when they figured out if they could do something. About 15 minutes later they called and apologized but all their suites were full. They said they would credit my account with 6,000 points (value of a suite upgrade).
The Diamond Line rep said the GHSF was using Hyatt's new room allocation system and the Diamond Line agents can't see whether the hotel has blocked a room or not. I asked about confirmed suite upgrades I have in Maui and Kauai for February and he said he could see that they had already blocked a suite for me.
I've never understood why the reservation confirmations I see online make no mention of the suite upgrade
Can anyone shed any light on whether any of this seems true and how I can tell if I will really have a suite waiting for me when I arrive in Maui and Kauai in February?
Thanks
Greg
Last edited by huskergreg; Oct 9, 2009 at 10:27 pm
Oct 9, 2009, 11:28 pm
#159
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
The Diamond Line rep said the GHSF was using Hyatt's new room allocation system and the Diamond Line agents can't see whether the hotel has blocked a room or not. I asked about confirmed suite upgrades I have in Maui and Kauai for February and he said he could see that they had already blocked a suite for me.
Oct 10, 2009, 12:02 am
#160
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
I am a newbie to this forum and also to Hyatt Diamond but I have also used my Suite Upgrade for Maui next February for ten nights
They had to send a request to the hotel directly.
But I got it!!!
Unfortunately, I didn't get an upgrade in Waikiki.
And it shows up on my reservation.
They had to send a request to the hotel directly.
But I got it!!!
Unfortunately, I didn't get an upgrade in Waikiki.
And it shows up on my reservation.
Oct 10, 2009, 12:12 am
#162
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I find Hyatt GP and the Diamond line to be often conflicting on this. The Australian call centre say upgrades are confirmed at check in and they put notes in the comments despite the T&Cs of the upgrade. Due to this I call the US Diamond line.
In your situation I would have asked for the duty or rooms manager and raise the issue of upgrades should be confirmed, and your Diamond room availability guarantee. I would politely suggest a higher category suite given your inconvenience and disappointment. If all suites were occupied I would accept this but demand to be moved to the next available suite during your stay. As always, be polite, reasonable but firm.
In future call the Diamond line to perform the upgrade and then the property directly to confirm. As a result of your experience I'm going to call all the properties on my upcoming trip. Unfortunately since moving my business from Starwood I have found a lack of uniformity among GP customer service, whereas SPG are completely black and white. There is an advantage to this whereby some operators will action an upgrade by putting in the effort and calling the property, when another operator only a few minutes earlier denied the suite upgrade.
In your situation I would have asked for the duty or rooms manager and raise the issue of upgrades should be confirmed, and your Diamond room availability guarantee. I would politely suggest a higher category suite given your inconvenience and disappointment. If all suites were occupied I would accept this but demand to be moved to the next available suite during your stay. As always, be polite, reasonable but firm.
In future call the Diamond line to perform the upgrade and then the property directly to confirm. As a result of your experience I'm going to call all the properties on my upcoming trip. Unfortunately since moving my business from Starwood I have found a lack of uniformity among GP customer service, whereas SPG are completely black and white. There is an advantage to this whereby some operators will action an upgrade by putting in the effort and calling the property, when another operator only a few minutes earlier denied the suite upgrade.
Last edited by m0hamed; Oct 10, 2009 at 12:16 am Reason: mistake
Oct 10, 2009, 3:06 am
#163
Original Poster
Join Date: May 2003
Posts: 6,359
In your situation I would have asked for the duty or rooms manager and raise the issue of upgrades should be confirmed, and your Diamond room availability guarantee. I would politely suggest a higher category suite given your inconvenience and disappointment. If all suites were occupied I would accept this but demand to be moved to the next available suite during your stay. As always, be polite, reasonable but firm.
I have found a lack of uniformity among GP customer service, whereas SPG are completely black and white. There is an advantage to this whereby some operators will action an upgrade by putting in the effort and calling the property, when another operator only a few minutes earlier denied the suite upgrade.
Oct 10, 2009, 1:56 pm
#164
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I'm in my confirmed suite at the Grand Cypress. Actually, it's 2 rooms with an adjoining door. One side is the bedroom, which is complete room by itself and can be rented alone, and the adjoining room is the living room. It's on a corner, so we have 3 terraces, and one is actually a normal size
While customer svc did not tell me the room number, they did tell me the floor, and that's exactly where the room is.
While customer svc did not tell me the room number, they did tell me the floor, and that's exactly where the room is.
Oct 11, 2009, 7:18 pm
#165
Join Date: Aug 2009
Posts: 45
1. Grand Hyatt Melbourne, Australia
2. Grand Suite King on level 26
3. 80 sq Meters/861 sq Feet
4. One Bedroom, one living/work area and two bathrooms (First is a full bathroom with shower/spa bath and the second just a toilet and basin)
5. Yes, A. A little bit of wear evident on some of the cabinets but overall a very comfortable space. Due to be refurbished this year, starting this month.
6. Very happy with the room - great view of Melbourne and there were fireworks in Federation Square on the Saturday which I don't think we could have had a better view of. I'll post some more thoughts in the thread for this property.
2. Grand Suite King on level 26
3. 80 sq Meters/861 sq Feet
4. One Bedroom, one living/work area and two bathrooms (First is a full bathroom with shower/spa bath and the second just a toilet and basin)
5. Yes, A. A little bit of wear evident on some of the cabinets but overall a very comfortable space. Due to be refurbished this year, starting this month.
6. Very happy with the room - great view of Melbourne and there were fireworks in Federation Square on the Saturday which I don't think we could have had a better view of. I'll post some more thoughts in the thread for this property.
Last edited by camw; Oct 11, 2009 at 7:19 pm Reason: Punctuate