Hyatt at Olive 8 (Seattle) REVIEW - MASTER THREAD
#91
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Olive 8 on facebook just confirmed that the Diamond breakfast is still a full breakfast.
This rumor can be put to bed thank goodness.
#92
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, DL 500k, AA 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
This is great news, indeed. But if I were Markie with card in hand and not much heavier as a result, and others who have encountered the policy until today, would I consider it a "rumor"? Perhaps, at best, a "mistake". Think there will be a rather large points distribution amongst the above?
#95
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
#96
Join Date: May 2010
Posts: 943
Last year it was called Luxury Suite - but now it's called Luxury King - http://olive8.hyatt.com/hyatt/hotels...ocale=&start=6 .
#97
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,031
I have an email this morning from the hotel explaining that they some old certificates in use which specify Continental Breakfast and that this is how the confusion occurred with me.
I've made some suggestions about how they could prevent a repeat of this error.
I've made some suggestions about how they could prevent a repeat of this error.
#98
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,393
Was given the "mistake" certificate this week and when I asked if it was really just continental as it says, I was told it was for full breakfast - to sign for it and it would be removed from my bill.
4 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.
4 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.
Last edited by itsaboutthejourney; Oct 4, 2011 at 12:06 am
#99
Join Date: Feb 2005
Location: DFW (frmrly-AUS-Austin, TX)
Programs: AA(2MM)-Plt, HH-Gld, HY-Glb, ICAmb-Plt, SPG-Plt (Life), AMEX-Plt
Posts: 801
Was given the "mistake" certificate this week and when I asked if it was really just continental as it says, I was told it was for full breakfast - to sign for it and it would be removed from my bill.
3 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.
3 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.
#100
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,393
UPDATE:
Breakfast was a non-issue; I ordered a full breakfast and was given a zeroed out bill ($24) to sign. Great breakfast by the way.
Upon checkout they asked about my stay. I asked do you really want to know, I have a list? They said yes, took notes to a list that grew since the post below. The Agent apologized and asked to see my email confirming the eStandby spa offer. She also made things right on the spot and I have a very nice enticement to return. I left satisfied. I will return.
Breakfast was a non-issue; I ordered a full breakfast and was given a zeroed out bill ($24) to sign. Great breakfast by the way.
Upon checkout they asked about my stay. I asked do you really want to know, I have a list? They said yes, took notes to a list that grew since the post below. The Agent apologized and asked to see my email confirming the eStandby spa offer. She also made things right on the spot and I have a very nice enticement to return. I left satisfied. I will return.
Was given the "mistake" certificate this week and when I asked if it was really just continental as it says, I was told it was for full breakfast - to sign for it and it would be removed from my bill.
4 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.
4 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.
#101
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,580
http://www.urbaneseattle.com/food-wi...kfast-menu.php
#102
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,022
Have not been here for about 2 yrs. But plan to return with family. Anyone know if there is a cap ($ or guest) for the breakfast? When I was there in the past, I was always alone. Thanks!
#103
Join Date: May 2010
Posts: 943
I was there in December. My breakfast voucher said it was good for 4 people. It was just me and my wife.
#104
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,937
I spent 3 days there this weekend. 4 people at breakfast ordering multiple meals and entrees. The waitress said only 4 entrees and drinks would be comped and I charged a bill to the room, but at checkout, all breakfast charges were comped.
#105
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Talk about abusing the benefit.
These types are exact proof of how Diamond benefits may retract.