Possibility of FFN redemption extension
Jan 21, 2009, 6:07 am
#31
Join Date: Aug 2005
Location: BOS
Programs: AA EXP, Hyatt Diamond, SPG Platinum
Posts: 423
No need to create more work foryourself, just call back and get a different agent and there should be no issue. Converting points to FFN is a relatively simple and quick task which most agents can handle.
Jan 21, 2009, 9:11 am
#32
Suspended
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
Not true. Many agents claim they can only convert the points reservation to FFN if separate independent award space is still available at the hotel. If it is not available, then you can take the risk and cancel the current points reservation, hoping it will go back into inventory or stick with the points reservation.
Jan 21, 2009, 11:11 am
#33
Join Date: Aug 2005
Location: BOS
Programs: AA EXP, Hyatt Diamond, SPG Platinum
Posts: 423
Not true. Many agents claim they can only convert the points reservation to FFN if separate independent award space is still available at the hotel. If it is not available, then you can take the risk and cancel the current points reservation, hoping it will go back into inventory or stick with the points reservation.
Several colleagues and I have all had points reservations converted without a hitch when award space was no longert available at the hotels. 3 data points are not absolute, however we no longer use the "exclusive diamond line" so that could explain things.
Jan 21, 2009, 4:55 pm
#34
Join Date: Jan 2002
Location: DTW
Programs: Platinum: Delta, Starwood, Priority Club. Hyatt-Diamond, TA
Posts: 939
??? What private line? If you have one, please PM me.
As a Diamond, are you using the private line with a dedicated representative, or are you calling 800-400-2261(which no longer has dedicated reps for Diamond)?
Several colleagues and I have all had points reservations converted without a hitch when award space was no longert available at the hotels. 3 data points are not absolute, however we no longer use the "exclusive diamond line" so that could explain things.
Several colleagues and I have all had points reservations converted without a hitch when award space was no longert available at the hotels. 3 data points are not absolute, however we no longer use the "exclusive diamond line" so that could explain things.
Jan 21, 2009, 6:36 pm
#35
Suspended
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
Jan 21, 2009, 8:24 pm
#36
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
The Private Line is NOT the Diamond Line - it's a dedicated agent assigned to your account - Karen (our Gold Passport Concierge) had offered this to Flyertalkers a few weeks back - see http://www.flyertalk.com/forum/10947111-post39.html .
Jan 21, 2009, 10:13 pm
#37
Join Date: Oct 2008
Location: YYC/SFO
Programs: UA 1K, Hyatt Diamond, SPG Plat, Marriott Plat, HH Gold, National Exec Elite
Posts: 184
The Private Line is NOT the Diamond Line - it's a dedicated agent assigned to your account - Karen (our Gold Passport Concierge) had offered this to Flyertalkers a few weeks back - see http://www.flyertalk.com/forum/10947111-post39.html .
Jan 22, 2009, 2:58 am
#38
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Jan 22, 2009, 8:44 am
#39
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I e-mailed Karen right when the offer was given - was assigned an agent about 10 days ago - spoke with her yesterday (she said that about 10 customers was added to her responsibilities from Flyertalk (the individuals that I personally know who have been assigned an agent have been assigned to her) - total about 150). So maybe they're figuring out who to assign people to if there is a "heavy" request load from here.
Jan 23, 2009, 12:55 am
#40
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Hmm, this is good news on the extensions being offered... if I can't successfully use my last two nights in Paris (waiting for availability to open up in Feb.) maybe I'll use them to go out to the P.S. Gayla on March 27-28! 
Jan 23, 2009, 10:33 am
#41
Join Date: Dec 2002
Location: Grand Rapids, MI
Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC
Posts: 970
As a Plat, I just tried to use FFN's for specific dates in April. Was told they're going through the end of March right now. I'll try another agent next week to see if I have better luck.
Jan 26, 2009, 11:10 pm
#42
Suspended
Join Date: Dec 2008
Location: NYC - Manhattan
Programs: AA EXP, Hyatt DIA, IC RA
Posts: 340
I got an agent yesterday (Monday) that allowed me to use a FFN in early April and another in May. They book the award as a points award, then pull the FFN out of the account. They told me that after Feb 28, no changes could be made to the reservation or the FFN would be lost as it expires on Feb 28. I think I just got lucky, as the first agent I spoke to said no extensions at all.
Jan 27, 2009, 5:56 pm
#43
Join Date: Feb 2004
Posts: 1,959
I got an agent yesterday (Monday) that allowed me to use a FFN in early April and another in May. They book the award as a points award, then pull the FFN out of the account. They told me that after Feb 28, no changes could be made to the reservation or the FFN would be lost as it expires on Feb 28. I think I just got lucky, as the first agent I spoke to said no extensions at all.
Did you call CS or reservations?