kxc262

Stayed here for 4 nights using C+P. Booked 2 rooms and applied 2x DSU.

Suites were huge. I think 900sqft+. The bathroom was amazing and the waterfall shower was consistent with warm water. Hard product was great. I agree with other users that the lights switches did not make any sense at all in the room. The thermostat worked well in one room and A/C was very good. In the other room, A/C stayed on 24/7 but room was always warm. Also, during one evening, we turned on a floor lamp only to have a circuit breaker trip for the whole room. Called the butler team and they managed to reset the breaker for us. I had no issues with the comforter and it did not feel thin.

Service - hit or miss. Check in was good and smooth. Butler team escorted us to the room. At check in, the butler team said everything in the fridge that was non-alcoholic would be comped (Vos water, soda, juices). If we ran out, they would also deliver more drinks. Furthermore, they delivered fresh fruit every evening during turnover service. We were provided with two bottles of complementary red wine in our room as a welcome gift too. During our room "blackout" the butler team wrote an apology letter and gave us another bottle of red wine as an apology. Loved the butler team especially when they provided a complementary housemade blueberry cheesecake for my birthday. Absolutely amazing.

Breakfast - There are so many options at breakfast and the food was very good. I had the eggs benedict and found it very good. Service was a miss - too many guests with not enough servers.

Pool - Very nice and clean. This hotel does not require a shower cap, but they would prefer people to use it. The pool has 2 hot tubs on opposite ends. Pretty neat feature. Lockers were very nice and easy to use.

English - No issues with staff speaking English.

Bar - It has nice views. I would recommend checking it out during happy hour for the views. Cocktails were ~$25 though. Way too expensive in my opinion.

Loved the hotel. I give it about 4.5 stars. Very good property

crapz1

Has anyone stayed here since they went to WOH? I was Diamond and now Explorist with 4 club upgrade awards. I have a stay booked next month and just realized this PH does not have a club. Was really hoping to use a club upgrade to have a small breakfast each day. Anyone have recent experiences here with just Explorist status?

skywalkerLAX

I suggest you use Virtuoso inf you aren't Globalist with Hyatt. The benefits are pretty good. How many days are you staying?

crapz1

I'll be staying 6 nights end of March. Just looked at Virtuoso and its not available at the PH for the days that I'm there. Also looked at Amex FHR and while that includes daily breakfast for 2, the cost is double what I'm booked at. Right now I'm booked with the 4th night free through Citi Prestige, so the total is $911 USD for 6 nights. Guess I can always take that savings and just eat elsewhere. Was just wondering if they do anything since they lack a club.

skywalkerLAX

Rates that include breakfast are much higher like 500 RMB extra if I look at 22-28 MAR. To be completely honest without being Diamond I wouldn't waste my time and money there. The location isn't ideal either depending on where you need to be. You might be better off at the Rosewood if you look for luxury and even at the Grand Hyatt. Alternatively try and break the stay and see for how many days you could get the virtuouso booking. 3 days stays get airport limousine transfer too.

tedhl

I'd caution people about staying here at least until after CNY...it's under renovation that lasts until CNY (well there's never a "truth" or single answer here, someone said end of 2008 and someone said clearly until "Chinese" new year).

It used to be my favorite and #1 choice in BJ. in a stay a couple of months ago, in the early morning there's huge renovation (eg drilling) sound right above my room. (I have a video - not sure how to post, but all my friends who saw it could only respond with "OMG"). noises at a completely unbearable level. I was in 43F, when I called them they said, oh yes, there's renovation happening at 45F now so it's two floors above you. then I have to remind them - but you guys don't have 44F here !! frankly I think it's quite ethical or at least bad business practice to rent out such rooms to guests. they told me it's because of high occupancy but frankly I think this shouldn't be an excuse - it's just compromising customer loyalty for short term profit. they said renovation should start only at 10 am, but my experience was that continuous-completely-unbearable noises start maybe 9-10 am, and yet there's occasional drilling happening already even earlier - they told me it's probably the contractors catching up on progress and doing things against the agreed rules. but even if so - we do pay for the rooms full day and not just till 10 am, and during renovation time it's frankly just completely not possible to stay in those rooms they still offer.

anyway, they told me it would be done by end July. I gave them another month and just came here again. it's my fault not to ask my assistant to confirm more explicitly first. it turns out it's even worse now - the whole lobby etc area is under renovation. not sure if it's because of the temporary smaller space, but front desk service is much worse. even when I checked in around midnight there's a queue of 3 people in front of me and there's a wait of 10+ minutes. at checkout - I always at all hotels stop by the front desk before breakfast to ask them to prepare my bill and print the Chinese tax invoices etc. today after 30 mins when I went back they said they're still just printing it !!

the worse was...while the renovation of rooms indeed was done by end July, there's hence very strong (and toxic?) renovation smell in the room. and the worst was - they said they don't have an air purifier for every room and they ran out of it !! (because I checked in too late?) I got the final final one and yet it's just too weak (I checked online and it said it's for size 20-30 m2 while their room is like 50 m2?). I asked for a second one and then they said they actually ran out of it already - and came back with an desktop-size air humidifier (which they claim also have air purifying function - frankly even if so it's just even more useless). what's more ironic, online in their room description they said the hotel is equipped with PM 2.5 air purification system...but I have to say their rooms now probably are as toxic or even more toxic than the rest of BJ that's well known for air problem...

anyway, I have to say it still should be my favorite hotel in BJ but I wouldn't stay here at least until CNY 2019...

moondog

Check out Hotel Jen. It's the cheapest of the 4 Shangri-La hotels across the street, but is actually my favorite.

tedhl

oh yes I was just told by another friend that Hotel Jen is really good...the only "downside" I was told is that they don't have bath tub there but I said I completely never use a bath tub in hotels anyway !! I heard the gym is excellent too. should give it a try soon !! the only thing about Shangri-La this year is that they didn't have any promotions during summer like before...

Aventine

I tried staying through new hotel toxic fumes with FS Seoul and it was awful. Headaches and sinus pressure galore! I definitely agree to avoid this place until CNY 2019 or beyond.

Sophoclefr

bostonpilot

I was there about a week ago for one night and its was fine for me. I had a nice corner room on the 40th floor that they said was renovated. A bit of an odd layout with the bath/shower/toilet/sink all spread out, but no smells at all and a nice room.

The switching of elevators was an inconvenience, but not unbearable by any stretch in my opinion. I generally like the Grand Club at the GH, but I really enjoyed my stay at the PH and would go back without any questions.

princesakura

I stayed there this past month for the first time and was on the 43rd floor. Room showed minor signs of wear, nothing out of the ordinary, so I guess it wasn't recently renovated? That being said, it was a great room. Other than having to take three different elevators to get from ground floor to room floor, I wasn't inconvenienced or bothered. Did not have breakfast so not sure what that setup is like right now. The hotel's China Bar and Xiu lounge in the building next door were fine. Light construction on ground floor, but no jackhammering.

Gioventu

I was here mid of August and situation was really bad at that time. Rooms and Spa/Gym were great but rest of the hotel was more or less under construction. Situation at reception was chaotic and be prepared to have breakfast at a construction site...

However, that might have changed during last 4-5 weeks. I would contact the hotel before I go again...

bostonpilot

When I was there last week, breakfast was fine. All normal in China Grill from what I could tell. Same thing in the China Bar the previous night as well.

Sophoclefr