Park Hyatt Shanghai - REVIEW - MASTER THREAD
#466
Join Date: Nov 2007
Location: Sao Paulo, Brazil and Porto, Portugal
Programs: AA Executive Platinum, LH FTL, FB Gold, LATAM Black Signature
Posts: 554
Agreed, but that said, I think the current DOR tries hard. It's the mid level and lower staff that really make the difference here to me. From Sean to the concierge team. The front desk folks and operator need major upgrades though.
Indeed, I had a little run in with the sneaky lift this past time around. Not exactly my proudest moment very early (or should I say _very_ late) in the morning hours lol.
Indeed, I had a little run in with the sneaky lift this past time around. Not exactly my proudest moment very early (or should I say _very_ late) in the morning hours lol.
He is really nice. The DOR came from PH Seoul. I was there the first week he was in office. He was stubborn and made sure everyone followed his lead, including hiring new FOM that had no association with the former ones.
He was very dismissive about all the flaws the hotel has. Maybe he has learnt the hard way that this isn't the way to go.
That being said, I am not particularly keen on giving them another go.....
#467
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,709
Thoughts and experiences?
#468
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,162
I would disagree with your statement. This is an absolute top notch hotel with very spacious rooms thanks to the very high ceilings and the interior is very nicely done. The view is a very nice additional perk but even without the view I would recommend the PH over the GH.
#470
#471
Join Date: Nov 2007
Location: Sao Paulo, Brazil and Porto, Portugal
Programs: AA Executive Platinum, LH FTL, FB Gold, LATAM Black Signature
Posts: 554
I usually stay in the Old French Concession Area now (business moved to this area) and I quite like the "Twelve at Hengshan" Luxury Collection Hotel by Starwood.
Big rooms, modern, service is OK and the area is just much better if you want to mingle with the expat community.
#472
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
And I disagree with yours. The rooms are amazing but the view is essentially what some will book there for. Its like being in a coffin with the windows fogged day and night with less than 5 metres visibility. Much rather be lower down and be able to look out my window at the GH in a club room.
#473
Join Date: Feb 2011
Location: Washington D.C. via Sao Paulo via Houston via Washington D.C. via Boston via New York
Posts: 1,172
Booked the PH over NYE for a few days at a refundable rate, not sure if I'm wasting time there vs. somewhere else...not sure anything is going on, we're there to visit some friends.
#474
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,461
Used a TSU here on a P+C stay and received the Diplomat Suite on the 88th floor. Amazing suite and stay overall with some minor hiccups, one being that all lights suddenly came on in the middle of the night on my last night which made me lose a bit of sleep. The other being that I still haven't received any points/nights for the stay - will log a claim today.
#475
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
The property apparently has now opened up the Bund View Suite for Diamond Suite Upgrades as well.
Made a reservation and called in to apply a DSU but was surprised to be given two choices: Park Suite and Bund View Suite.
A welcome change from all the upgrade games in the past. Talking about games, no Standard Rooms available yet all of the OTA's are selling them.
Made a reservation and called in to apply a DSU but was surprised to be given two choices: Park Suite and Bund View Suite.
A welcome change from all the upgrade games in the past. Talking about games, no Standard Rooms available yet all of the OTA's are selling them.
#476
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
I wrote you a PM. You'll be happy at the PH Shanghai IMHO. As far as the breakfast goes, on New Years Day (Jan 1) the restaurant is usually unavailable because there is a NYE Party at Century 100 the night before. I strongly recommend getting tickets for that party as it's excellent!
#477
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
We visited and checked out this property and the RC while staying at the Peninsula Shanghai several years ago. The suites here were undergoing renovation at the time. We still were very impressed with this hotel and it’s service...and that’s saying something,I think, considering I list the Peninsula Shanghai as one of my favorite 13 stays of all time.
So this review describing lackluster and disappointing service here at the PH Shanghai is concerning:
Review: Park Hyatt Shanghai (Suite) - Live and Let's Fly
I have to confess having similarly lackluster experience while checking out the PH Vienna in Oct...but not at all when staying at the PH Sydney in May. I’m hoping this review and my Vienna experiences are blips and not reflective of a downward trend with PH service.
So this review describing lackluster and disappointing service here at the PH Shanghai is concerning:
Review: Park Hyatt Shanghai (Suite) - Live and Let's Fly
I have to confess having similarly lackluster experience while checking out the PH Vienna in Oct...but not at all when staying at the PH Sydney in May. I’m hoping this review and my Vienna experiences are blips and not reflective of a downward trend with PH service.
#478
Join Date: Jul 2012
Location: Chicago
Posts: 1,158
The room from what I remember was really nice. I did have visibility issues due to weather though. On a clear night the view is spectacular. The biggest downside for this property is the location. Not really near much unless you are there on business. For tourism it might be better to stay in a different area. Still its easier to get in and out of there than the Park Hyatt in Beijing was.
#480