I returned to the PH after a hiatus and for the first time since the refurbishment. I was excited to see how much the property had changed and to meet Canine Ambassador Mr Walker.

I booked the Privé rate as I never prepay and with the inclusions is a no brainer.

I requested the hotel block one of my usual rooms in advance.

Upon entering the lobby I immediately smelt the familiar fragrance and was reminded on how understated and elegant the property is with the marble floors and over $1 million worth of art throughout. Unlike other hotels the PH never feels busy.

Check In

We checked in at 2PM and the process was swift. We were given my favourite room.

The hotel has finally updated the keycards and locks to contactless rather than swipe. Previously, the elevator would require several card inserts which would just get more and more frustrating.

Noticed that the elevator will only go to the floor coded on the key. Other guests were unable to rely on my card to get to their floors.
 

Room

The hotel has over 37 different configurations and I requested one of the Club Deluxe Rooms that has 4 seats of windoes, 2 of which open. There's something about large windows that open in a hotel that just feels special. We had a stunning view over Parliament and the VIC CBD. I have always preferred this side than the Bay behind the hotel.

I noticed the carpets have changed, they updated the furniture including adding two armchairs (but removing the leather work chair), new tables and new soft furnishings.

They finally added USB ports by the bed and powerpoints on both sides.

The bathrooms remain unchanged but they are still stunning with floor to ceiling marble. Our room also had a spa bath.

While on the Hyatt app I saw that Keyless entry was offered so I tested it and it worked. Strangely, the hotel or Hyatt doesn't publicise this functionality.

Service

While I have always loved the PH we had two service issues.

The hotel didn't deliver a welcome letter or amenity and my TA had to contact them. A jar of boiled lollies and a bottle of Sparkling water was delivered within minutes. Amenities in the past used to be a bottle of wine, nuts and chocolates, but the hotel appears to be cost cutting.

Dining

The second failure happened at the lobby lounge. After check in we wanted cocktails and a snack and I ordered a Grey Goose Caprioska, and my partner a cocktail off the menu. The Caprisoka was not on the menu but I don't expect this to be an issue at a PH.

30 mins passed and I had to ask again for our order. The waiter delivered our drinks, and spilt mine over my wallet, card and it splashed my iPhone. It's splash proof but he didn't apologise at all. In addition, my drink was clearly not a Caprioska. When I asked what it was he said "Well, what's in a Caprioska?" I was shocked that he would question me in such a manner. He then said "Caprisoka isn't on the menu and the bar is closed." Again, I was shocked that he wouldn't apologise and attempt to fix the issue but instead speak to a guest in such a manner. I asked him to order a Vodka, Lime and Soda instead. He said "With Belvedere" and I said "No, I asked for a Grey Goose."

I've always had great service and this incident wasn't what I've come to expect. I did email the GM who apologise and comped the drinks. He also offered to meet me but I didn't have time.

Breakfast in Radii has always been great with the chef's also cooking items on request. We had Eggs Benedict on both days which didn't disappoint.

We used our credit for dinner in Radii and the Burrata and Hopkins River Beef Scotch Fillet was exceptional. The waiters also deliver a tray of 9 condiments and sauces.

The Park Lounge staff Everyln and Mirna have always been the stars of this property and know their repeat guests well. There used to be two hot offerings in additional to the cold buffet, but this has been reduced to one, however the Salmon and Kingfish were delicious. Strangely, they only stock Irish Whiskley.

Location

Across from Parliament and surrounded by St Patrick's Cathedral and Gardens I have always loved the location of the PH. Collins St is no more than 3 mins away.

Overall

Overall, I had a great stay except for two service issues. The rooms are much better after the refurbishment and the hotel just feels luxurious. I had an event at the GH and was reminded just how contrasting the hotels are with the lobby of the GH feeling like a train station it's so busy.

Mr Walker seems to be a cute gimmick to attract guests who want him on their Insta, but he is adorable.

I would certainly return.