Upgrades Suck at Hyatt
Jul 2, 2008, 9:37 pm
#1
Original Poster
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
Upgrades Suck at Hyatt
While trying to book a room in BC, i indicated that I have a suite upgrade cert. that would like to use. They give me some bogus rate to use that cert. with. We are all well aware of their RACK Rate, which is always unpublished. Well, according to the cert the AAA rate will work, i asked what the AAA rate is and it DOES NOT match whats on their website. Why doesnt their system sync up with their own website. This is completely LAME!
Jul 2, 2008, 10:25 pm
#2
Original Member
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
There are 2 types of suite upgrades that I am aware of: Diamonds receive a complimentary one yearly which is usable for almost all rates- but it is based on availability at checkin. The 6000 point GP suite upgrade requires the Prevailing Rate as listed on the web site- higher than the AAA rate. I'm not sure which one you and the hotel were discussing.
Jul 3, 2008, 12:21 pm
#3
Original Poster
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
There are 2 types of suite upgrades that I am aware of: Diamonds receive a complimentary one yearly which is usable for almost all rates- but it is based on availability at checkin. The 6000 point GP suite upgrade requires the Prevailing Rate as listed on the web site- higher than the AAA rate. I'm not sure which one you and the hotel were discussing.
Jul 3, 2008, 3:45 pm
#4
Join Date: Mar 2004
Location: Seattle
Posts: 1,442
Jul 3, 2008, 11:23 pm
#6
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
So, let's summarise - Better than Hyatt = Starwood, Intercon and Marriott - seems perhaps not so good at Hyatt then.
Jul 4, 2008, 12:18 am
#7
Join Date: Mar 2004
Location: Newport Beach, CA, USA
Programs: AA Gold, Husband AA EXP (yeah!!) Hya Dia, Marriott
Posts: 1,885
Always had great upgrades with Hyatt - rarely do we not get a suite, which is nice to very nice - esp. when you're talking PHVendome on points...
Jul 4, 2008, 5:29 am
#9
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
On my personal preference list Hyatt is third after IC RA and SPG PLT but far above Marriott/Hilton when it comes to upgrades. More often than not I do end up in a suite, although suites are "off" limits for upgrades when it comes to the T&C of the program unless using points/certs for upgrade.
Jul 6, 2008, 9:44 pm
#10
Original Poster
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
The certificate specifies to pre-book with the offer code SUITE
Jul 6, 2008, 10:40 pm
#11
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
With Marriott lounge access is not guaranteed at resorts and no breakkie is provided when the lounge is closed (Friday night to Monday morning) by T&C. Also on the promotion side Marriott is very weak compared to Hyatt.
On my personal preference list Hyatt is third after IC RA and SPG PLT but far above Marriott/Hilton when it comes to upgrades. More often than not I do end up in a suite, although suites are "off" limits for upgrades when it comes to the T&C of the program unless using points/certs for upgrade.
On my personal preference list Hyatt is third after IC RA and SPG PLT but far above Marriott/Hilton when it comes to upgrades. More often than not I do end up in a suite, although suites are "off" limits for upgrades when it comes to the T&C of the program unless using points/certs for upgrade.