Originally Posted by sadhakim (Post 9002614)

I wanted to get the FT community's opinion on this to figure out if i'm being unreasonable or whether I should complain about two issues I've had with Hyatts.

In late november I stayed at the Hyatt Birmingham in the UK. I was staying at the hotel for two nights, and upon checkin they said they would give me a club room one night and I had to change to a non club room the next night. Seeing as I was only there for 2 nights I certainly did not want to change rooms. They claimed I was not a diamond member and therefore I was not eligible for a free room upgrade. I asked them to call goldpassport, they refused. I got into my room and called the goldpassport number. They sorted out the issue. Upon checkout I realized they charged me 5 quid for the phone call (to their own customer service line). Would you complain about the charge?




Two weeks ago I stayed at the Grand Hyatt Washington. Upon checkin the front desk agent told me I was checking in a day late. I had changed my reservations 2 weeks in advance and online it definetly stated the correct checkin dates. I told this to the agent and it appeared she corrected the problem. I just got my credit card bill and I was charged for the nights hotel bill (the no show night). I called up the hotel and they are issuing a credit, but seeing as I have a non US credit card, i'm billed the exchange rate, so I'm going to lose ~20$ because of the bill and refund.

I know both amounts are small, but when the Hyatts charge me 10$ to receive a package they are nickle and diming their customers so I think its only normal we do the same. What do you guys think??

Originally Posted by Bondiboy (Post 9005050)

You did not make clear if you were in fact a diamond, but even if you were there is no promise of an upgrade to the Club Floor at international properties:



As I see it, it was your decision to use the hotel phone to call the US Customer Service center. Did you try the UK reservation center (th e number is on the back of the Diamond Card and then ask them to transfer you if they could not help?

My advice with regard to your first complaint is (1) read the GP T&C and (2) move on.

With regard to your second complaint re foreign exchange charges, I would have started with discussing the issue with my credit card company since the amounts involved were (or should have been) equaled out. If because of an incorrect charge you lost money because of currency fluctuations then the hotel should reimburse you.

Originally Posted by IncyWincy (Post 9011752)

I am not sure of the basis on which you say you should be given a Club room for both nights. What is that?

Originally Posted by sadhakim (Post 9011933)

I dont quite understand your question.. as a diamond member you get a club room if they have club rooms. They had club rooms both nights but they wanted me to pay for it on one night, either way it doesnt matter since GoldPassport sorted that out, thats not the complaint...

Originally Posted by IncyWincy (Post 9014336)

Your 1st post never said you were Diamond, only that they said you were NOT Diamond.

The upgrade, even for Diamonds, is subject to availability, I think. Also, is it necessarily applicable in non-US properties? I don't think so.

In any case, I would certainly not complain over matters such as these.

Originally Posted by sadhakim (Post 9015236)

Sorry, but I posted the T&C above, clearly states diamonds get upgraded in NON-US properties as well. You would not complain if the hotel wanted you to switch rooms after one night on a two night weekend stay? I find that hard to believe anyone would accept that.