Hyatt Place is not at my service
 

I was just hung up on by a ???? Service Agent from Hyatt Place reservations when I started asking about a promo. Whats up with that?:confused:

Maybe an accident?

Hyatt Place - The horror of their service [MERGED]
 

:td: :td: :td: Until Hyatt merges customer service ops with HP/Amerisuites I am done with HP. Something that takes 30 seconds with Gold passport takes 30 min w/HP. I called to request a missing stay credit (3 weeks after stay), have to be transferred to HP.....arrrgh. There not even a hint of status recognition on the phone or at the hotel. Hyatt is spending money upgrading the properties. I'm sure retraining costs far less and would result in a far better result for Hyatt and much happier guests. Also, what's with the HP's charging as much or more than a full blown Hyatt?:td: :td: :td:

Hyatt Place Missing Stay Credit
 

E-mail a copy of the folio to GP Concierge, just like regular Hyatt. Wait about a month, just like regular Hyatt. They fix it, just like regular HYatt. Not really fast, but low stress.

I have not stayed with Amerisuites before but had some colleagues that did since it offered very low rates of 300-400$ per week. Amerisuites were lower end extended stay properties, lower in the pecking order than Hamption Inn, HIX, 4pts, etc. Customer service is definitely not to Hyatt standard and need a lot of improvement.

I think the reason some of the Amerisuites are expensive since since they wanted to recoup the renovation costs as quickly as possible since a lot of them are franchises I think.

I agree. I've been wanting to check out Hyatt Place properties, and most of the ones I've checked are outside of my destination a bit, but an easy drive. But at every Hyatt Place, I've looked at, the rate is virtually the same as a full Hyatt. I thought Hyatt Place was supposed to be marketed towards the traveler who wants to save a bit.

I disagree that Amerisuites were LOWER end extended stay. They were a MID level extended stay/family stay option, similar to Homewood Suites. You obviously have never had the pleasure of staying at a LOW end extended stay property. They can be really fun with police sirens in the middle of the night! :eek:

GP Account not on reservation
 

Checked in to my first HP last night, and discovered during the check-in process that my GP number wasn't attached to the reservation. The thing is, I made the reservation online after logging in with my GP account. I also didn't get the bed type reserved (king bed). Isn't there some sort of bed guarantee for Diamond members? Not a good start.

On the one hand, I am very pleased to have properties in the fold that *can* require fewer dollars or points per night. Looong time in coming at Hyatt. On the other hand, they definitely have a long way to go before they reach the seamlessness of the Hilton "family" in re to the right hand even knowing what the left hand is doing among the brands -- especially re reservations, and the GP program. And ever tried calling on a SunDAY to book an award stay?