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Diamonds only - Benefits at Hyatts has been

Diamonds only - Benefits at Hyatts has been

Old Mar 13, 07, 3:55 pm
  #1  
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Diamonds only - Benefits at Hyatts has been

So many hotel chains (Hilton definitely comes to mind) promise all sorts of things to their elite members, but often do not deliver.

Hyatt has been pretty good to their diamonds - even when you book somewhere else, pay a lower rate or stay on a free award night.

Looking at what I value as a Diamond in order are:
1) regency club,
2) diamond amenity
3) a significant room upgrade. (To me the room upgrade comes at the bottom, because an upgrade to a higher floor, or a slightly better view is of little concern) Getting a suite with a Jacuzzi tub would be another matter. So this is how I rate the following.

I will use a simple rating of
Excellent - Regency Club access, diamond amenity
Good - no Regency Club but outstanding diamond amenity or room upgrade
Fair - no Regency Club, diamond amenity fair/poor, room upgrade higher floor
Poor - no Regency Club, moldy fruit, this is an upgrade?


Canada
*Vancouver - Excellent (RC 100%)

US West
*GH Seattle - Excellent (RC 100% + a upgrade to a suite)
Belleview - Excellent (RC100%)
HR San Francisco - Excellent (RC 100%)
SFO Airport - Good - Excellent (they did not have RC first time, now they do 100%)
Thousand Oaks - Fair No RC, an apple as an amenity
HR Irvine - Good - No RC when I was there
HR La Jolla - Excellent (RC 100%)
*HR Huntington Beach - (RC 100%)
HR Grand Champions - Good to Excellent (upgraded to a suite but RC closed)
HR Phoenix - Good - RC closed
*Scottsdale Gainey Ranch - Excellent - good (RC 100% but offering less every year)
Lake Las Vegas - Fair no RC (HOTEL IS NOW CLOSED)
Lake Tahoe - Fair no RC
Denver Tech Center - Fair no RC

Hawaii
Waikiki - Excellent - (RC 100%, amenity fair) Note excellent RC
Maui - Fair - Good (RC denied, amenity fair, room upgrade was to an ocean view)
Kauai - Excellent (RC 100%) Note excellent RC

Central
ChicagoMcCormick - Fair no RC
McDonald's Campus - Fair no RC
Lisle - Fair no RC
Deerfield - Fair no RC

East
Grand Champions - Excellent - (RC 100% even not on RC floor) excellent RC
HR Miami - Excellent - (RC 100% but pretty small)
Coral Gables - Good - no RC, good amenity
Grand Hyatt NY - Excellent - Good (RC 100%, hotel service poor)

International (no guarantee for diamonds to RC, but experience has been...)
HR Cancun - Excellent - (RC 100%)
Cancun Caribe - Fair - No RC, No upgrade
*London - Excellent (RC 100%)
Macau - Excellent (RC 100%)
Hong Kong - Excellent (RC 100%) Hyatts best RC in my opinion


* Indicates hotel seemed to really go out of their way for Diamonds, benefits shine here!
smilee is offline  
Old Mar 13, 07, 4:06 pm
  #2  
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My experiences:

Maui - Excellent. RC, Diamond Amenity & major upgrade
Kauai - Ditto - add to it an upgrade to a 1 bedroom suite on FFN
Waikiki - ditto
Grand Cypress - Ditto
New Brunswick - Fair - + received breakfast coupons
Princeton - Fair - + received breakfast coupons
Morristown - Fair - + received breakfast coupons

I rate the last 3 as fair because I don't actually stay there. I use them for mattress runs. However, I have received a room upgrade and the 1k Diamond amenity points each time plus breakfast coupons.

Since most of my actual stays are at resorts where I would pay for a better room anyway, the ability to pay the lowest rate and get upgraded to a room type that I probably *wouldn't* pay for is a huge benefit (this means I get ocean front when I would normally pay for partial view).

I also value the RC access at about $50 per day which would otherwise be spent on breakfast and snacks throughout the day & night. Making dinner out of the hors douvres, though we don't do it very often, is also a big plus.
Mary2e is offline  
Old Nov 18, 08, 10:05 pm
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Regency/Grand club benefits are definitely no 1 reason why i keep staying at the Hyatt.
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Old Nov 18, 08, 10:37 pm
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RC is not that important to me when traveling alone on business, but an extremely important thing on leisure travel with the family.

Unlike OP, my experience at Lake Tahoe in 4 stays over the past 3 years (3 on FFN between Christmas and New Years and 1 Paid weekend) has always been rooms on Regency Club Floor.

Also received Regency Club rooms (often upgrades) and access at Maui, Kauai, Cancun Caribe and HR Cancun in the past recent few years all using FFN or points.
richee is offline  
Old Nov 19, 08, 12:32 pm
  #5  
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Thanks for the reply Richee,

I have stayed away from Maui and Lake Tahoe the last two years because of my past experience. Posts on this board seem to indicate Maui is a tough one to get the regency club access, even when regency club rooms are available for sale, some have had to phone Hyatt customer service (thread was posted a short while ago).

I was hoping this thread would gather responses from many diamond members so we could get a more accurate measure of which resorts are frequently giving diamond members Regency Club access.
smilee is offline  
Old Nov 19, 08, 8:30 pm
  #6  
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Ok - some comments that may be useful:

Churchill Regency (London) - I was denied RC access in 9/07.

HR Tamaya (Resort) - RC access even not on RC floor.

HR Grand Cypress (Resort) - RC access even not on RC floor.

HR Cincinnati - RC now closed.
peteropny is offline  
Old Nov 19, 08, 8:58 pm
  #7  
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The Hyatt in Thousand Oaks does have a RC. I've used it. Admittedly, it is closed on slow days sometimes.
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Old Nov 19, 08, 10:08 pm
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I realize that this question is totally based on the eye of the beholder, but how important is it for someone to stretch to Diamond status?

I will be 2-3 paid stays away from Diamond and I can use my FFN coupon for a three flight layovers, or charge $150x3 to get to Diamond.(personal money).

It is not totally the money, but I already have quite a few nights in my stash (Marriott, Starwood, Hyatt, + three timeshares).

So I am trying to decide if the stretch is worth it?
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Old Nov 20, 08, 1:23 am
  #9  
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I love being Hyatt diamond. I feel that I am treated really well.

One benefit you get is 1,000 points as a diamond amenity every stay. With 25 stays a year, that's 25,000 points - or 1 1/2 free nights at a top Hyatt. That might help you monetize it.
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Old Nov 20, 08, 3:47 am
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Originally Posted by SanDiego1K View Post
One benefit you get is 1,000 points as a diamond amenity every stay. With 25 stays a year, that's 25,000 points - or 1 1/2 free nights at a top Hyatt. That might help you monetize it.
During my last stay at Hyatt Regency in New Delhi, I didn't get any amenity (and I stated this during checkout at the Regency Club too). I've noted however that the membership guidelines have the following caveat in them:

"Bonus points available at hotels in the U.S., Canada and Caribbean, excluding Park Hyatt hotels. "

Is there some retroactive action I can request for amenity / bonus credit, or is this a lost cause?
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Old Nov 20, 08, 8:51 am
  #11  
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Originally Posted by LightSpeed View Post
During my last stay at Hyatt Regency in New Delhi, I didn't get any amenity (and I stated this during checkout at the Regency Club too). I've noted however that the membership guidelines have the following caveat in them:

"Bonus points available at hotels in the U.S., Canada and Caribbean, excluding Park Hyatt hotels. "

Is there some retroactive action I can request for amenity / bonus credit, or is this a lost cause?
I've requested before and have been granted - actually those T&Cs are now outdated - you have this choice at the PH Chicago & PH DC.
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Old Nov 20, 08, 9:47 am
  #12  
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I think that Lightspeed is correct, and that the 1K diamond amenity is only available in North America. However, it is good on both award and paid stays.
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Old Nov 25, 08, 2:20 pm
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Originally Posted by SanDiego1K View Post
I love being Hyatt diamond. I feel that I am treated really well.

One benefit you get is 1,000 points as a diamond amenity every stay. With 25 stays a year, that's 25,000 points - or 1 1/2 free nights at a top Hyatt. That might help you monetize it.
I've only been getting a 500 point welcome bonus for each stay. I only stay at Hyatt place so far. Should I still be entitled too 1,000?
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Old Nov 25, 08, 2:23 pm
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Originally Posted by NewAgeTraveler View Post
I've only been getting a 500 point welcome bonus for each stay. I only stay at Hyatt place so far. Should I still be entitled too 1,000?
Hyatt Place gives 500 points.

Full service Hyatts give 1000 points.

You should get the points for paid and award stays in North America - unless, of course, you chose an alternative amenity on check in. Sometimes the food/beverage offerings are pretty inviting.
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Old Nov 25, 08, 7:30 pm
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Some good points in this thread.
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