Hyatt Regency Sacramento REVIEW - MASTER THREAD
#106
Join Date: Jan 2014
Location: CHS
Programs: United 1K, Globalist Hyatt, Plat Marriott
Posts: 289
I stay here about 40 nights a year, so thought I’d give some updated feedback.
Checkin:
Good process, able to get key online. Front always recognizes me as Globalist.
Checkout:
I often have billing issues. Offered me $50 credit for food since we missed the lounge hours on Sunday, took 2 phone calls to resolve
Random $80 mini bar charges that took a phone call to resolve
Rooms:
They are still going through renovations, but I’ve only stayed in the renovated rooms. They have a nice big screen tv (maybe like 60”), but have very annoying lights on the bottom of the bed. Logically, they make sense where if you get up in the middle of the night you can see where you are going without getting blasted with a light. However, if you roll over in bed and the sheet activates it, then the light can wake you up.
One room had issues with hearing literally everything the neighbors were saying. Two people were talking all night, they were loud but not that loud.
No chromecast.
25% of the time housekeeping doesn’t replenish the two bottles of water each day. Have to call in.
Room service has always been good and reasonably priced
Misc:
Have complementary black car service around the downtown area. Haven’t used it, but a nice option.
Good downtown location, but next door is going through renovations
Lounge used to be the old Governors room, which I find unique. Good service, they’ll make coffee in the morning and pour the drinks at night (drinks for a cost). Breakfast is almost always the same – smoked salmon, turkey/ham cold cuts, hard boiled eggs, breads and 2 hot items: oat meal & quiche. Nice outdoor seating on 12th floor with good views for sacramento.
Downstairs bar is nicely decorated and reasonably priced for drinks and food.
Dawsons (steakhouse) onsite has a nice bar and good selection of beef. Better steak than most hotel restaurants.
Checkin:
Good process, able to get key online. Front always recognizes me as Globalist.
Checkout:
I often have billing issues. Offered me $50 credit for food since we missed the lounge hours on Sunday, took 2 phone calls to resolve
Random $80 mini bar charges that took a phone call to resolve
Rooms:
They are still going through renovations, but I’ve only stayed in the renovated rooms. They have a nice big screen tv (maybe like 60”), but have very annoying lights on the bottom of the bed. Logically, they make sense where if you get up in the middle of the night you can see where you are going without getting blasted with a light. However, if you roll over in bed and the sheet activates it, then the light can wake you up.
One room had issues with hearing literally everything the neighbors were saying. Two people were talking all night, they were loud but not that loud.
No chromecast.
25% of the time housekeeping doesn’t replenish the two bottles of water each day. Have to call in.
Room service has always been good and reasonably priced
Misc:
Have complementary black car service around the downtown area. Haven’t used it, but a nice option.
Good downtown location, but next door is going through renovations
Lounge used to be the old Governors room, which I find unique. Good service, they’ll make coffee in the morning and pour the drinks at night (drinks for a cost). Breakfast is almost always the same – smoked salmon, turkey/ham cold cuts, hard boiled eggs, breads and 2 hot items: oat meal & quiche. Nice outdoor seating on 12th floor with good views for sacramento.
Downstairs bar is nicely decorated and reasonably priced for drinks and food.
Dawsons (steakhouse) onsite has a nice bar and good selection of beef. Better steak than most hotel restaurants.
#107
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
but have very annoying lights on the bottom of the bed. Logically, they make sense where if you get up in the middle of the night you can see where you are going without getting blasted with a light. However, if you roll over in bed and the sheet activates it, then the light can wake you up.
Agree on Dawson's steaks and the lounge.
Have they fixed the internet?
#108
Join Date: Jan 2014
Location: CHS
Programs: United 1K, Globalist Hyatt, Plat Marriott
Posts: 289
No. Was on phone with Tech support about internet dropping and trying to get "premium" internet. They put my mac address into their system and was still only getting 2mbps up and down.
#109
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
lol I had extensive email correspondence with them over three years ago about exactly the same problem. Was a frequent guest at the time.
#110
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,441
but have very annoying lights on the bottom of the bed. Logically, they make sense where if you get up in the middle of the night you can see where you are going without getting blasted with a light. However, if you roll over in bed and the sheet activates it, then the light can wake you up.
#115
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,682
Completed a one night stay this weekend.. just a quick overnight post Lake Tahoe to accommodate a visit to the CA Railroad museum for my son, and our flight out of SMF.
thats about it, it was a quick stay. Doubt Ill return to Sacramento but if I did, Id stay here again.
Dining/Living room
Bedroom; no doors separate this room from the rest of the suite
Bathroom
Avocado Toast
Breakfast sandwich with spicy ketchup; very good
- Check-in/Room: I saw prior to checkin I was upgraded to a Corner King in the app; at checkin I was further upgraded to a Park Capitol Suite as the agent noted it would have more space for a rollaway for my son. The suite is a bit weird, its a fully interior living room with a dining table for 6, but no windows at all in that space; then a standard bedroom. There is no way to close off the bedroom. There was a spacious bathroom.
- parking: I had a rental and parked it on the street directly across from the hotel for free. Hotel parking would have been $25.
- Breakfast: $19/person credit; taxes and an 18% service fee apply to all orders so realistically its not possible to get an entree and drink per person. For my group of three, we had three entrees and one coffee and with that still went over the limit. With that said, we all thought the food was very good. The club lounge remains closed.
- Pool: It was 110 degrees when we were there so the pool was packed. It was plenty warm.
thats about it, it was a quick stay. Doubt Ill return to Sacramento but if I did, Id stay here again.
Dining/Living room
Bedroom; no doors separate this room from the rest of the suite
Bathroom
Avocado Toast
Breakfast sandwich with spicy ketchup; very good
#116
Join Date: Jan 2014
Posts: 201
Completed a one night stay this weekend.. just a quick overnight post Lake Tahoe to accommodate a visit to the CA Railroad museum for my son, and our flight out of SMF.
thats about it, it was a quick stay. Doubt Ill return to Sacramento but if I did, Id stay here again.
Dining/Living room
Bedroom; no doors separate this room from the rest of the suite
Bathroom
Avocado Toast
Breakfast sandwich with spicy ketchup; very good
- Check-in/Room: I saw prior to checkin I was upgraded to a Corner King in the app; at checkin I was further upgraded to a Park Capitol Suite as the agent noted it would have more space for a rollaway for my son. The suite is a bit weird, its a fully interior living room with a dining table for 6, but no windows at all in that space; then a standard bedroom. There is no way to close off the bedroom. There was a spacious bathroom.
- parking: I had a rental and parked it on the street directly across from the hotel for free. Hotel parking would have been $25.
- Breakfast: $19/person credit; taxes and an 18% service fee apply to all orders so realistically its not possible to get an entree and drink per person. For my group of three, we had three entrees and one coffee and with that still went over the limit. With that said, we all thought the food was very good. The club lounge remains closed.
- Pool: It was 110 degrees when we were there so the pool was packed. It was plenty warm.
thats about it, it was a quick stay. Doubt Ill return to Sacramento but if I did, Id stay here again.
Dining/Living room
Bedroom; no doors separate this room from the rest of the suite
Bathroom
Avocado Toast
Breakfast sandwich with spicy ketchup; very good
Bummer to hear that lounge still closed.
Only $19 credit per person even for Globalist? How much did it cost for breakfast sandwich and avocado toast?
Is the parking free for Globalist?
#117
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,682
Yes, for Globalist only $19 per person which is a bit lame, because tax and an 18% service charge are added on... so you really only have $15 or so per person. I found a PDF of the menu on my phone and posted a picture below. Like I mentioned in my review, my family of three had three entrees and a single coffee (no other drinks) and exceeded the allotment.
#118
Join Date: Jan 2014
Posts: 201
18% service fee is just too much! I actually feel disappointed that they are doing this kind of coupon for breakfast. For a moment I thought this is Hilton properties. Is street parking safe? as in no breakins like street parking in SF.
#119
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,682
I'm not familiar with Sacramento but there were way nicer cars parked on the street than the Kia I had rented, so I felt fine parking on the street. But, it was a rental. There are police hanging out directly across the street at the State Capitol so I figured nothing would happen.
#120
Join Date: Feb 2005
Location: San Francisco, CA
Programs: AA Executive Platinum, Hyatt Globalist, Aeroplan 75K
Posts: 275
Good news for the Globalist breakfast benefit:
- Free breakfast entre and drink per guest in the room (up to 4)
- Taxes/Tips included