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Hyatt Churchill London REVIEW - MASTER THREAD

Hyatt Churchill London REVIEW - MASTER THREAD

Old Nov 15, 13, 8:54 am
  #811  
 
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Originally Posted by OsakaWino View Post
Is that one of the suites on the 7th floor? We asked for one without a balcony and were given on on the 8th floor, the same floor as the lounge, which was convenient. The view was nothing special, but nothing wrong with it, just another hotel across the street, not too close.

We'll be back in May and were considering asking for a different suite just to try out something different, but maybe we'd be better off asking for the same one, since it is not that bad. I think the thing we disliked about it most was the very small walk-in shower.
Nope, 9th floor and part of the presidential suite (4 suites combined into 1), and bed room had a door that opened to the hallway. Stick to the 8th floor, but if you are on the 9th or 7th, there are stairs that you can take to the 8th (beats waiting for the lift).

Last edited by DHalltheway; Nov 15, 13 at 9:01 am
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Old Nov 15, 13, 10:06 am
  #812  
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Originally Posted by Boraxo View Post
Currently staying at the Churchill - first visit since I became a Diamond. So far okay but not impressive.

After waiting at checkin downstairs I was escorted upstairs to the Diamond checkin outside the lounge. Good to know now, but would it hurt to put a sign in the lobby directing Diamonds to the 8th Floor? The afternoon clerks upstairs are a cut the lobby, clearly more seasoned than the usual rookie imports that we typically see everywhere now. However my suite was not ready (@2pm) so I was directed to a bathroom off the lounge where I could change into business attire prior to heading to the office.

Upon my return I found that I had been assigned to a suite at the end of the hall near the service elevator overlooking ... nothing, the side of the building. Clearly one of the worst suites on the floor. I returned to the front desk later but of course everything was taken. Considered changing rooms the next day but it's always a hassle to pack everything up and afraid of getting a room too close to the high traffic lobby area. The room itself is really not much bigger than the standard room I received as a Plat last year - with the addition of a half wall providing a little separation from the couch and a walk-in closet. A nice fruit bowl and 1/2 bottle of cheap wine appear to be left as an amenity, along with the usual supply of bottled water. Wifi is mediocre which is a real issue for facetime calls. Needless to say very disappointing on my first use of a Diamond upgrade cert.

On the plus side, happy hour in lounge was much more impressive than the nearby competition (Marriott GS) and even other Hyatt's. I was a bit fatigued and happy to find that I could basically make a light meal from the offerings (not the usual fried crap) and then retire to sleep. Good free wine and champagne, the latter abused by some. Though minus points for the rows of Budweiser (I don't know anyone who still drinks that) but no good English beers. However far fewer children running around than you see elsewhere.

The morning breakfast spread was very good - smoked salmon, scrambled eggs, pastries, yogurt, etc. Better than many US locations but not as good as some others. Indeed, as others have reported the cooked-to-order eggs are toast. When I asked for an omelet I was told that the policy had changed, but the manager kindly offered to bring me something as a one-off - however in the future I would be charged for room service (and also have a 20m wait).

Overall I am happy with the lounge but unimpressed with the "suites" which IMO are inferior to what I always get as a Gold at the Marriott GS around the corner. Like many places the daytime staff is excellent but the evening staff less so.
Thanks for the update and great trip report even with the negatives. I agree with many of your points
Yet I remain a big fan of the hotel despite its warts and wrinkles
The one thing I really like is the food and beverage^
I can choose to dine in Montagu or order excellent room service. Getting around London is expensive so I can justify the high prices and the convenience factor of dining in house.
Also genuinely like the team members here.The hotel is seriously ready for a renovation starting with the very hard bed

Rather than leave the property entirely I now split my time here and the InterContinental Westminster who has one of the newest most beautiful properties I have ever seen
in London or elsewhere for that matter.
The IC has a superior hard product & standard and they seem to price it more fairly unlike the Hyatt which can be significantly more most of the time
Also pushing my decision are the devaluations coming shortly the GP point currency is going to be weaker.
Combined with the aged product its hard to justify the revenue or award costs more fully.
The other factor contributing factor is the gutting of the Hyatt stay certificate chart. It no longer pays to stay as much at select premium Hyatt properties IMO unless other devaluations
come about from other programs and then its a level playing field

Last edited by 777 global mile hound; Nov 15, 13 at 10:13 am
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Old Nov 15, 13, 10:11 am
  #813  
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Originally Posted by Boraxo View Post
Currently staying at the Churchill - first visit since I became a Diamond. So far okay but not impressive.

After waiting at checkin downstairs I was escorted upstairs to the Diamond checkin outside the lounge. Good to know now, but would it hurt to put a sign in the lobby directing Diamonds to the 8th Floor? The afternoon clerks upstairs are a cut the lobby, clearly more seasoned than the usual rookie imports that we typically see everywhere now. However my suite was not ready (@2pm) so I was directed to a bathroom off the lounge where I could change into business attire prior to heading to the office.

Upon my return I found that I had been assigned to a suite at the end of the hall near the service elevator overlooking ... nothing, the side of the building. Clearly one of the worst suites on the floor. I returned to the front desk later but of course everything was taken. Considered changing rooms the next day but it's always a hassle to pack everything up and afraid of getting a room too close to the high traffic lobby area. The room itself is really not much bigger than the standard room I received as a Plat last year - with the addition of a half wall providing a little separation from the couch and a walk-in closet. A nice fruit bowl and 1/2 bottle of cheap wine appear to be left as an amenity, along with the usual supply of bottled water. Wifi is mediocre which is a real issue for facetime calls. Needless to say very disappointing on my first use of a Diamond upgrade cert.

On the plus side, happy hour in lounge was much more impressive than the nearby competition (Marriott GS) and even other Hyatts. I was a bit fatigued and happy to find that I could basically make a light meal from the offerings (not the usual fried crap) and then retire to sleep. Good free wine and champagne, the latter abused by some. Though minus points for the rows of Budweiser (I don't know anyone who still drinks that) but no good English beers. However far fewer children running around than you see elsewhere.

The morning breakfast spread was very good - smoked salmon, scrambled eggs, pastries, yogurt, etc. Better than many US locations but not as good as some others. Indeed, as others have reported the cooked-to-order eggs are toast. When I asked for an omelet I was told that the policy had changed, but the manager kindly offered to bring me something as a one-off - however in the future I would be charged for room service (and also have a 20m wait).

Overall I am happy with the lounge but unimpressed with the "suites" which IMO are inferior to what I always get as a Gold at the Marriott GS around the corner. Like many places the daytime staff is excellent but the evening staff less so.
Thanks for the report-I'll be staying there next week while in London on business.

I've always though the Diamond check-in issue should be addressed when guests first enter the hotel to register. Before I knew about the 8th floor, I got halfway through the process before the clerk realized that I should go upstairs, and we had to start all over again once I got there.
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Old Nov 15, 13, 10:32 am
  #814  
 
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Originally Posted by 777 global mile hound View Post
... the very hard bed
We really liked the bed Oh well, I always knew we were strange.

On the other hand, we were quite disappointed with the food/beverage offerings in the lounge. Breakfast was exactly the same every day for our 10-night stay; although the staff were great. Evening was pretty much a 2-day rotation.

The suite is not great, but I would think it must still be a big step up from a standard room. At least there is a lot of suite upgrade availability, which does not seem to be the case too often. 9 months in advance and I really had to browbeat GH Fukuoka for a full week upgrade, even though res centre was clearly showing the suite available for revenue booking; 6 months in advance and Mainz has no availability, etc.

I'm sure there are a lot of better suites than those at the Churchill, but for us it was a lot better than being stuffed into a tiny room for 10 nights, and we've booked an upgrade again for a week next May.

I hope they don't change the beds by then
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Old Nov 15, 13, 11:26 am
  #815  
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Originally Posted by OsakaWino View Post
We really liked the bed Oh well, I always knew we were strange.

On the other hand, we were quite disappointed with the food/beverage offerings in the lounge. Breakfast was exactly the same every day for our 10-night stay; although the staff were great. Evening was pretty much a 2-day rotation.

The suite is not great, but I would think it must still be a big step up from a standard room. At least there is a lot of suite upgrade availability, which does not seem to be the case too often. 9 months in advance and I really had to browbeat GH Fukuoka for a full week upgrade, even though res centre was clearly showing the suite available for revenue booking; 6 months in advance and Mainz has no availability, etc.

I'm sure there are a lot of better suites than those at the Churchill, but for us it was a lot better than being stuffed into a tiny room for 10 nights, and we've booked an upgrade again for a week next May.

I hope they don't change the beds by then
Of course beds are subjective.
The new InterContinental has excellent beds in the tradition of the Westin Heavenly Bed or Four Seasons
Typically that's a soft pillow top with good strong medium to firm support underneath.
This is what the medical community generally recommends as opposed to hard or just soft.I agree the lounge offerings here especially at night leave much to be desired.
They need to spy on Grand Hyatt Melbourne who night after night always left me wowed at half the price of the Hyatt Churchill
Having said that I'm fine overall with the club breakfast don't need the extra calories and don't drink much bit waters so they save plenty on me!

The Hyatt Churchill has challenges they do not want to give the luxury suites out and prefer to sell them so typically Diamonds wont be receiving them
The standard is a small jr suite that may or not over look the park or building wall for those a fan of seeing bricks
Some of the other larger suites that are large and spacious face side streets and or building walls.While not part of the upgrade pool have been granted on select occasions
My suggestion is to build a relationship with the hotel and share with them your preference's. While that's not a guarantee it really helps in my own experience
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Old Nov 15, 13, 12:56 pm
  #816  
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There was a downgrade on the lounge breakfast on my last stay if I recall correctly. There used to be eggs and one hot meat (sausage, ham, or British bacon); now the hot meat is gone and there are just the cold meats on the buffet.
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Old Nov 15, 13, 1:21 pm
  #817  
 
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Originally Posted by OsakaWino View Post
We really liked the bed Oh well, I always knew we were strange.

The suite is not great, but I would think it must still be a big step up from a standard room. At least there is a lot of suite upgrade availability, which does not seem to be the case too often. 9 months in advance and I really had to browbeat GH Fukuoka for a full week upgrade, even though res centre was clearly showing the suite available for revenue booking; 6 months in advance and Mainz has no availability, etc.

I'm sure there are a lot of better suites than those at the Churchill, but for us it was a lot better than being stuffed into a tiny room for 10 nights, and we've booked an upgrade again for a week next May.

I hope they don't change the beds by then
If you like hard beds, go visit the PHS. It is like sleeping on a brick!

I am real surprised to hear all your troubles with the suite upgrades. I have had little to no issue booking suite upgrades.

The GHF suite wasn't that great so I don't think you are missing out on much. Was it because you were going during a golden week?

Originally Posted by 777 global mile hound View Post
They need to spy on Grand Hyatt Melbourne who night after night always left me wowed at half the price of the Hyatt Churchill
Having said that I'm fine overall with the club breakfast don't need the extra calories and don't drink much bit waters so they save plenty on me!

The Hyatt Churchill has challenges they do not want to give the luxury suites out and prefer to sell them so typically Diamonds wont be receiving them
The standard is a small jr suite that may or not over look the park or building wall for those a fan of seeing bricks

Some of the other larger suites that are large and spacious face side streets and or building walls.While not part of the upgrade pool have been granted on select occasions
My suggestion is to build a relationship with the hotel and share with them your preference's. While that's not a guarantee it really helps in my own experience
The price comparison isn't necessarily fair in this context. However, I agree that some staff are more passionate than others in the service industry. However, the problem is:
1) guest are often quicker to complain than they are to give praise
2) praise seldom equal substantially more revenue (there are exceptions but they aren't the norm)
as a result, many people who are passionate in this industry have their passion fizzle.

That larger suite sounds like the room I got on an upgrade. Though personally, I would rather have the one with the view given a choice.

I agree that the relationship one has with a hotel helps the overall experience. But oddly, I have a better relationship with the hotels I return to often but stay less nights in than hotel I stay in for more pro-longed periods.
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Old Nov 15, 13, 4:20 pm
  #818  
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The Regency Executive Suite which I have received, both with and without an e-cert by is far superior to the Regency Suite. It is almost 3 times larger.
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Old Nov 15, 13, 7:53 pm
  #819  
 
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Originally Posted by m0hamed View Post
The Regency Executive Suite which I have received, both with and without an e-cert by is far superior to the Regency Suite. It is almost 3 times larger.
3 times?!?

Ok I am pretty sure I got the executive suite, but not the one you are referring to.
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Old Nov 15, 13, 9:04 pm
  #820  
 
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Originally Posted by m0hamed View Post
The Regency Executive Suite which I have received, both with and without an e-cert by is far superior to the Regency Suite. It is almost 3 times larger.
That would sure contradict the info on their website, which lists the regency suite at 53 m2 and the executive at 58 m2. Have also seem some youtube videos of the executive suite, and it sure did not look like 150 m2. Maybe you're referring to some premium suite?

That said, we'd love to get an executive suite, not so much for the extra 5 m2, but for the half bath, which can save quite a bit of time for 2 people.
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Old Nov 15, 13, 11:28 pm
  #821  
 
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Originally Posted by OsakaWino View Post
That would sure contradict the info on their website, which lists the regency suite at 53 m2 and the executive at 58 m2. Have also seem some youtube videos of the executive suite, and it sure did not look like 150 m2. Maybe you're referring to some premium suite?

That said, we'd love to get an executive suite, not so much for the extra 5 m2, but for the half bath, which can save quite a bit of time for 2 people.
There are more than one configuration for the executive suites. Not all of them have the extra half bath.

The one I was in felt closer to 700 sq feet
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Old Nov 16, 13, 12:19 am
  #822  
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Like most properties, there are more than one configuration of a room type.

I believe we got the best in category. Make of that what you will.
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Old Nov 16, 13, 9:59 am
  #823  
 
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Originally Posted by m0hamed View Post
Like most properties, there are more than one configuration of a room type.

I believe we got the best in category. Make of that what you will.
Yes, of course there are various configurations, and I'm also sure that a 150 m2 executive suite at the Churchill would definitely be best in category.

Hope you'll forgive my rudeness, but might I enquire the room number so that we can request the same suite for our stay next May (although we would still rather have the half bath)?
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Old Nov 26, 13, 12:46 am
  #824  
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Staying here for five nights now using one of my Diamond suite upgrades. Arrived at the hotel at 8 am and they found me a beautiful suite on the third floor and was able to access the room immediately.

Service has been excellent, as usual.

The only downer is that Chu is on holiday! (Hope you are having a great time!) I was told that he will be leaving the Club to work downstairs at the desk. Best wishes to him.
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Old Nov 26, 13, 1:29 am
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Originally Posted by iluv2fly View Post
Staying here for five nights now using one of my Diamond suite upgrades. Arrived at the hotel at 8 am and they found me a beautiful suite on the third floor and was able to access the room immediately.

Service has been excellent, as usual.

The only downer is that Chu is on holiday! (Hope you are having a great time!) I was told that he will be leaving the Club to work downstairs at the desk. Best wishes to him.
Sorry to hear that Chu will be moving to the front desk. We were much looking seeing him in the lounge again in the spring. I'm afraid his talents will be wasted at the desk. He had an uncanny ability to engage guests in conversation while keeping an eye on everyone else in the lounge at the same time; so many staff who take the time to talk to guests ignore everything around them and fail to meet other guests needs.
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