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Hyatt Churchill London REVIEW - MASTER THREAD

Hyatt Churchill London REVIEW - MASTER THREAD

Old May 15, 13, 12:06 pm
  #781  
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Just checked in today for a four-night stay in a suite on the 8th floor (using a Diamond upgrade). The hotel was very crowded and I'm told it's nearly 100 percent full tonight.

Good news is that both lounges are open now. I only went into the small one this evening. Hot food was there along with all the usual items normally served. The smaller lounge was about 40 percent full. Looked over into the larger one and it had plenty of seats available.

Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.

But there's good news and bad news about Micha. The bad first - his last day at the Churchill is actually today. Big bummer! (I'm convinced that he stayed until today to specifically welcome me back. ) But the good news for all you loyal Hyatt customers - he's being transferred to the Park Hyatt Sydney where he is going to be assistant manager there. Churchill's loss is Sydney's gain! An outstanding addition to that premier hotel.

And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.

But still no made-to-order omlettes in the morning.
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Old May 15, 13, 12:31 pm
  #782  
 
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Originally Posted by iluv2fly View Post
Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.

And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.

Agreed re Micha and Chu - both fantastic employees and a pleasure to be around. We had also heard that Micha was going to Sydney (why can't it be back to Berlin), but he passed on good news to us that the lounge offerings will be changing this week, with the aim to provide a quality and better wines.

Also re occupancy. The hotel is already 60% booked for the month of August, so if you are planning to go I would book asap as rates are likely to rocket.
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Old May 15, 13, 11:00 pm
  #783  
 
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Some final comments on on 9 night stay in a suite at the end of April. We asked for a received a "studio" suite with a walk-in closet facing the street. In a smaller suite of this size (53 m2), we prefer not to have a door separating the two rooms to allow easier movement. Suite was very comfortable, although personally we would prefer to have a small dining table rather than the large sofa and oversized upholstered chair. Walk-in closet was a bit cramped and would be a lot easier to use if they just removed the door, which swings inward. Surprising little drawer space.

Housekeeping was excellent. Left a note asking for extra hand towels because we found the bath towels too large and heavy for us, and always had a good supply.

We too were VERY impressed with Chu's service in the lounge in the morning; a real pro, serving everyone's needs with no fuss, always had time for a few words without ever taking his eyes off the rest of the room to see if anyone needed anything.

The variety of offerings at breakfast was adequate, but incredibly boring for a longer stay. Food was more than 90% the same each day: the same fried eggs, scrambled eggs, and bacon for hot items, the only things that changed very slightly were the pastries and some cereal variations. For us this was fine because we are light eaters, so we had fried eggs twice, scrambled eggs once, and alternated between smoked salmon and cold cuts or just pastries on the other days. But if someone wanted a full breakfast each day, it would get very monotonous even after just a few days. Surprised that they did not even alternate the bacon with sausage, or even better, offer both; or offer hard and/or soft boiled eggs.

After the disastrously overcrowded first weekend in the evening lounge, it quieted down quite a bit, and although I still thought the food/wine offerings substandard, at least it was a very pleasant atmosphere. However, once again the lack of imagination in the food offerings was staggering: the main offering was ALWAYS smoked salmon, plain smoked one day and peppered smoked salmon the next. Other than that, some slight variety in the small crudites that were offered. Sometimes they passed out some small hot canapes, but sometimes they did not.

In spite of some obvious areas for improvement. We very much enjoyed our stay. Although not large, the suite was quite comfortable, with a very nice bed that seemed to be a full-size king rather than the short version that many hotels use, and it had an excellent mattress. Even though I used up 2 Dia suite upgrade certs for the 9 nights, I considered this a very good use of the certs. The location of the hotel is excellent, street noise if minimal, and shopping and transportation are very close. Highly recommend as long as the rate does not shoot up too high due to high occupancy or a special event.
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Old May 19, 13, 8:33 am
  #784  
 
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Laundry service near hotel

There is a place just behind the hotel (Aristrocrat cleaners, on New Quebec Street) that will do your laundry much more cheaply than the hotel.
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Old May 19, 13, 4:21 pm
  #785  
 
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Club room schedule

Can anyone tell me what time is Club room opened/closed for evening drinks/food? Are some alcohol drinks free at that time? Thank you.
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Old May 19, 13, 5:35 pm
  #786  
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Originally Posted by Tatyana Mok View Post
Can anyone tell me what time is Club room opened/closed for evening drinks/food? Are some alcohol drinks free at that time? Thank you.
Good Evening,

Cocktail hour in the Regency Club is from 5:30pm to 7:30pm daily. The cost of drinks is as follows:

Beer/Wine: $3.00 USD
Liquor: $4.00 USD
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Old May 19, 13, 5:38 pm
  #787  
stc
 
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Originally Posted by Gold Passport Concierge View Post
Good Evening,

Cocktail hour in the Regency Club is from 5:30pm to 7:30pm daily. The cost of drinks is as follows:

Beer/Wine: $3.00 USD
Liquor: $4.00 USD
They are asking about the Churchill in London. I doubt the prices are in USD.

On the other hand, I wouldn't be suprised if Hyatt's policy of no free drinks applied in Europe too.
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Old May 19, 13, 8:10 pm
  #788  
 
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Originally Posted by Gold Passport Concierge View Post
Good Evening,

Cocktail hour in the Regency Club is from 5:30pm to 7:30pm daily. The cost of drinks is as follows:

Beer/Wine: $3.00 USD
Liquor: $4.00 USD
well, now I feel bad, cause we drank quite a bit of beer when there and didnt pay a cent. There certainly wasnt any sort of signed card to tell them how many you had.

Meh.
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Old May 19, 13, 8:14 pm
  #789  
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Having left there this morning, I don't recall there being a charge for drinks at the club.
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Old May 19, 13, 10:07 pm
  #790  
 
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We were there for 9 nights at the end of April and used the lounge every night. Evening cocktail time is 5:30 to 7:30, no charge for alcoholic drinks. Lounge is open until 11 pm for coffee and tea (and I'm pretty sure also soft drinks).
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Old May 19, 13, 11:18 pm
  #791  
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I can second the statement that there is no charge for alcohol during the 5:30-7:30 period.

At other times, not only is coffee and tea available at no charge, so are soft drinks, beer (I think it is Heineken), and alcohol-free beer.
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Old May 20, 13, 12:53 am
  #792  
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Originally Posted by Gold Passport Concierge View Post
Good Evening,

Cocktail hour in the Regency Club is from 5:30pm to 7:30pm daily. The cost of drinks is as follows:

Beer/Wine: $3.00 USD
Liquor: $4.00 USD
Good Morning,

Please rest assured that cocktails are complimentary to Regency Club guests during cocktail hour in the Regency Club Lounge at Hyatt Regency London the Churchill Lounge; however, there is a charge of 25GBP for Non Club guests to enjoy the Cocktail hour from 5:30pm to 7:30pm.

Happy Travels!
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Old May 21, 13, 1:36 pm
  #793  
 
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We must have crossed paths. I checked in on the 16th and checked out on the 20th. I was also on the 8th floor. I was on crutches so pretty easy to spot. Chu was the highlight of the hotel. My wife couldn't stop the accolades for him. We were there for her birthday and the Hyatt delivered a cake and champagne. We really enjoyed our stay. Only two small complaints:

Beds are very firm
Churchilll bar is expense. It was $90 for two drinks and two appetizers. One of the drinks was non alcoholic. Some of their signature drinks are 18 pounds or $24 each.


Originally Posted by iluv2fly View Post
Just checked in today for a four-night stay in a suite on the 8th floor (using a Diamond upgrade). The hotel was very crowded and I'm told it's nearly 100 percent full tonight.

Good news is that both lounges are open now. I only went into the small one this evening. Hot food was there along with all the usual items normally served. The smaller lounge was about 40 percent full. Looked over into the larger one and it had plenty of seats available.

Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.

But there's good news and bad news about Micha. The bad first - his last day at the Churchill is actually today. Big bummer! (I'm convinced that he stayed until today to specifically welcome me back. ) But the good news for all you loyal Hyatt customers - he's being transferred to the Park Hyatt Sydney where he is going to be assistant manager there. Churchill's loss is Sydney's gain! An outstanding addition to that premier hotel.

And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.

But still no made-to-order omlettes in the morning.
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Old May 21, 13, 2:12 pm
  #794  
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The Churchill bar has always been very expensive, but unfortunately, the story is the same at all the upscale and luxury hotels in London. There are a couple of decent pubs just a few blocks away, between Portman Square and Edgware Street.

On the positive side, the Churchill bar does attract some very pretty escorts later in the evening!
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Old May 21, 13, 2:55 pm
  #795  
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Originally Posted by dionnec123 View Post
We must have crossed paths. I checked in on the 16th and checked out on the 20th. I was also on the 8th floor. I was on crutches so pretty easy to spot. Chu was the highlight of the hotel. My wife couldn't stop the accolades for him. We were there for her birthday and the Hyatt delivered a cake and champagne. We really enjoyed our stay. Only two small complaints:

Beds are very firm
Churchilll bar is expense. It was $90 for two drinks and two appetizers. One of the drinks was non alcoholic. Some of their signature drinks are 18 pounds or $24 each.
I was there from the 15th to the 19th. Now I think I spotted you in the smaller lounge one evening.

Even on an expense account, the prices at the bar are expensive. That's why I have my drinks in the lounge and create my own "signature" cocktail.
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