Hyatt Regency London the Churchill REVIEW - MASTER THREAD
#781
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Just checked in today for a four-night stay in a suite on the 8th floor (using a Diamond upgrade). The hotel was very crowded and I'm told it's nearly 100 percent full tonight.
Good news is that both lounges are open now. I only went into the small one this evening. Hot food was there along with all the usual items normally served. The smaller lounge was about 40 percent full. Looked over into the larger one and it had plenty of seats available.
Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.
But there's good news and bad news about Micha. The bad first - his last day at the Churchill is actually today. Big bummer! (I'm convinced that he stayed until today to specifically welcome me back. ) But the good news for all you loyal Hyatt customers - he's being transferred to the Park Hyatt Sydney where he is going to be assistant manager there. Churchill's loss is Sydney's gain! An outstanding addition to that premier hotel.
And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.
But still no made-to-order omlettes in the morning.
Good news is that both lounges are open now. I only went into the small one this evening. Hot food was there along with all the usual items normally served. The smaller lounge was about 40 percent full. Looked over into the larger one and it had plenty of seats available.
Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.
But there's good news and bad news about Micha. The bad first - his last day at the Churchill is actually today. Big bummer! (I'm convinced that he stayed until today to specifically welcome me back. ) But the good news for all you loyal Hyatt customers - he's being transferred to the Park Hyatt Sydney where he is going to be assistant manager there. Churchill's loss is Sydney's gain! An outstanding addition to that premier hotel.
And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.
But still no made-to-order omlettes in the morning.
#782
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,004
Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.
And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.
And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.
Agreed re Micha and Chu - both fantastic employees and a pleasure to be around. We had also heard that Micha was going to Sydney (why can't it be back to Berlin), but he passed on good news to us that the lounge offerings will be changing this week, with the aim to provide a quality and better wines.
Also re occupancy. The hotel is already 60% booked for the month of August, so if you are planning to go I would book asap as rates are likely to rocket.
#783
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Some final comments on on 9 night stay in a suite at the end of April. We asked for a received a "studio" suite with a walk-in closet facing the street. In a smaller suite of this size (53 m2), we prefer not to have a door separating the two rooms to allow easier movement. Suite was very comfortable, although personally we would prefer to have a small dining table rather than the large sofa and oversized upholstered chair. Walk-in closet was a bit cramped and would be a lot easier to use if they just removed the door, which swings inward. Surprising little drawer space.
Housekeeping was excellent. Left a note asking for extra hand towels because we found the bath towels too large and heavy for us, and always had a good supply.
We too were VERY impressed with Chu's service in the lounge in the morning; a real pro, serving everyone's needs with no fuss, always had time for a few words without ever taking his eyes off the rest of the room to see if anyone needed anything.
The variety of offerings at breakfast was adequate, but incredibly boring for a longer stay. Food was more than 90% the same each day: the same fried eggs, scrambled eggs, and bacon for hot items, the only things that changed very slightly were the pastries and some cereal variations. For us this was fine because we are light eaters, so we had fried eggs twice, scrambled eggs once, and alternated between smoked salmon and cold cuts or just pastries on the other days. But if someone wanted a full breakfast each day, it would get very monotonous even after just a few days. Surprised that they did not even alternate the bacon with sausage, or even better, offer both; or offer hard and/or soft boiled eggs.
After the disastrously overcrowded first weekend in the evening lounge, it quieted down quite a bit, and although I still thought the food/wine offerings substandard, at least it was a very pleasant atmosphere. However, once again the lack of imagination in the food offerings was staggering: the main offering was ALWAYS smoked salmon, plain smoked one day and peppered smoked salmon the next. Other than that, some slight variety in the small crudites that were offered. Sometimes they passed out some small hot canapes, but sometimes they did not.
In spite of some obvious areas for improvement. We very much enjoyed our stay. Although not large, the suite was quite comfortable, with a very nice bed that seemed to be a full-size king rather than the short version that many hotels use, and it had an excellent mattress. Even though I used up 2 Dia suite upgrade certs for the 9 nights, I considered this a very good use of the certs. The location of the hotel is excellent, street noise if minimal, and shopping and transportation are very close. Highly recommend as long as the rate does not shoot up too high due to high occupancy or a special event.
Housekeeping was excellent. Left a note asking for extra hand towels because we found the bath towels too large and heavy for us, and always had a good supply.
We too were VERY impressed with Chu's service in the lounge in the morning; a real pro, serving everyone's needs with no fuss, always had time for a few words without ever taking his eyes off the rest of the room to see if anyone needed anything.
The variety of offerings at breakfast was adequate, but incredibly boring for a longer stay. Food was more than 90% the same each day: the same fried eggs, scrambled eggs, and bacon for hot items, the only things that changed very slightly were the pastries and some cereal variations. For us this was fine because we are light eaters, so we had fried eggs twice, scrambled eggs once, and alternated between smoked salmon and cold cuts or just pastries on the other days. But if someone wanted a full breakfast each day, it would get very monotonous even after just a few days. Surprised that they did not even alternate the bacon with sausage, or even better, offer both; or offer hard and/or soft boiled eggs.
After the disastrously overcrowded first weekend in the evening lounge, it quieted down quite a bit, and although I still thought the food/wine offerings substandard, at least it was a very pleasant atmosphere. However, once again the lack of imagination in the food offerings was staggering: the main offering was ALWAYS smoked salmon, plain smoked one day and peppered smoked salmon the next. Other than that, some slight variety in the small crudites that were offered. Sometimes they passed out some small hot canapes, but sometimes they did not.
In spite of some obvious areas for improvement. We very much enjoyed our stay. Although not large, the suite was quite comfortable, with a very nice bed that seemed to be a full-size king rather than the short version that many hotels use, and it had an excellent mattress. Even though I used up 2 Dia suite upgrade certs for the 9 nights, I considered this a very good use of the certs. The location of the hotel is excellent, street noise if minimal, and shopping and transportation are very close. Highly recommend as long as the rate does not shoot up too high due to high occupancy or a special event.
#786
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Cocktail hour in the Regency Club is from 5:30pm to 7:30pm daily. The cost of drinks is as follows:
Beer/Wine: $3.00 USD
Liquor: $4.00 USD
#787
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
On the other hand, I wouldn't be suprised if Hyatt's policy of no free drinks applied in Europe too.
#788
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Meh.
#790
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
We were there for 9 nights at the end of April and used the lounge every night. Evening cocktail time is 5:30 to 7:30, no charge for alcoholic drinks. Lounge is open until 11 pm for coffee and tea (and I'm pretty sure also soft drinks).
#791
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
I can second the statement that there is no charge for alcohol during the 5:30-7:30 period.
At other times, not only is coffee and tea available at no charge, so are soft drinks, beer (I think it is Heineken), and alcohol-free beer.
At other times, not only is coffee and tea available at no charge, so are soft drinks, beer (I think it is Heineken), and alcohol-free beer.
#792
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Please rest assured that cocktails are complimentary to Regency Club guests during cocktail hour in the Regency Club Lounge at Hyatt Regency London the Churchill Lounge; however, there is a charge of 25GBP for Non Club guests to enjoy the Cocktail hour from 5:30pm to 7:30pm.
Happy Travels!
#793
Join Date: Apr 2000
Location: Portsmouth, NH
Programs: Delta Platinum, Marriott Rewards Lifetime Titanium, Hyatt Globalist
Posts: 319
We must have crossed paths. I checked in on the 16th and checked out on the 20th. I was also on the 8th floor. I was on crutches so pretty easy to spot. Chu was the highlight of the hotel. My wife couldn't stop the accolades for him. We were there for her birthday and the Hyatt delivered a cake and champagne. We really enjoyed our stay. Only two small complaints:
Beds are very firm
Churchilll bar is expense. It was $90 for two drinks and two appetizers. One of the drinks was non alcoholic. Some of their signature drinks are 18 pounds or $24 each.
Beds are very firm
Churchilll bar is expense. It was $90 for two drinks and two appetizers. One of the drinks was non alcoholic. Some of their signature drinks are 18 pounds or $24 each.
Just checked in today for a four-night stay in a suite on the 8th floor (using a Diamond upgrade). The hotel was very crowded and I'm told it's nearly 100 percent full tonight.
Good news is that both lounges are open now. I only went into the small one this evening. Hot food was there along with all the usual items normally served. The smaller lounge was about 40 percent full. Looked over into the larger one and it had plenty of seats available.
Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.
But there's good news and bad news about Micha. The bad first - his last day at the Churchill is actually today. Big bummer! (I'm convinced that he stayed until today to specifically welcome me back. ) But the good news for all you loyal Hyatt customers - he's being transferred to the Park Hyatt Sydney where he is going to be assistant manager there. Churchill's loss is Sydney's gain! An outstanding addition to that premier hotel.
And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.
But still no made-to-order omlettes in the morning.
Good news is that both lounges are open now. I only went into the small one this evening. Hot food was there along with all the usual items normally served. The smaller lounge was about 40 percent full. Looked over into the larger one and it had plenty of seats available.
Micha, the assistant manger, greeted me upon my arrival. He's one of the most outstanding employees at this hotel. He addresses any problems and always comes up with a fair and equitable solution. He always has a smile on his face.
But there's good news and bad news about Micha. The bad first - his last day at the Churchill is actually today. Big bummer! (I'm convinced that he stayed until today to specifically welcome me back. ) But the good news for all you loyal Hyatt customers - he's being transferred to the Park Hyatt Sydney where he is going to be assistant manager there. Churchill's loss is Sydney's gain! An outstanding addition to that premier hotel.
And if anyone has the chance to deal with Chu in the lounge, consider yourself very lucky. An outstanding ambassador for the Churchill. He knows what customer service is.
But still no made-to-order omlettes in the morning.
#794
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
The Churchill bar has always been very expensive, but unfortunately, the story is the same at all the upscale and luxury hotels in London. There are a couple of decent pubs just a few blocks away, between Portman Square and Edgware Street.
On the positive side, the Churchill bar does attract some very pretty escorts later in the evening!
On the positive side, the Churchill bar does attract some very pretty escorts later in the evening!
#795
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
We must have crossed paths. I checked in on the 16th and checked out on the 20th. I was also on the 8th floor. I was on crutches so pretty easy to spot. Chu was the highlight of the hotel. My wife couldn't stop the accolades for him. We were there for her birthday and the Hyatt delivered a cake and champagne. We really enjoyed our stay. Only two small complaints:
Beds are very firm
Churchilll bar is expense. It was $90 for two drinks and two appetizers. One of the drinks was non alcoholic. Some of their signature drinks are 18 pounds or $24 each.
Beds are very firm
Churchilll bar is expense. It was $90 for two drinks and two appetizers. One of the drinks was non alcoholic. Some of their signature drinks are 18 pounds or $24 each.
Even on an expense account, the prices at the bar are expensive. That's why I have my drinks in the lounge and create my own "signature" cocktail.