TravelStar

Finally! Someone took note of what was happening there. I've stayed at the Churchill many times and in my opinion, the lounge was so loose, many people were taking advantage of it who weren't even staying at the hotel!
It had become packed with people grabbing everything the hosts would set out. I was on the cusp of looking for another hotel to stay in London, but now I will give The Churchill another chance.

pdb

Hmmmm....so, how does one check in, upstairs, now? I've always gone directly upstairs and have always been upgraded to RC level. There's generally been at least one RC staffer who personally remembers me, but I doubt there would be similar treatment downstairs.

tinkybelle

Sorry for not explaining
you can still get to the floor that has not changed

BUT if you want to access the club you have to
use the door key

but people were still just
walking in when someone else opened the door

Trustguy

We just returned from an outstanding stay at this hotel. We went to the checkin desk in the lobby and were walked up to the 8th floor checkin area by the desk clerk. We got a great suite (using Diamond suite upgrade), and loved every part of our stay. We were a bit under the weather for a day or two, and the room service chicken soup saved the trip! Room service was surprisingly affordable...

SO and I were reflecting on our stay, and we thought one of the highlights of our stay was taking our tea in the club lounge. One of the staff brought our tea out to us, and we watched the London rain out of several of the windows in the club. It was something about the level of service at 3 pm in the club (when we were the only folks there) that set this stay apart from other club hotel stays. Everything else in the stay was as close to perfect as one could expect.

We used the hotel concierge to pre-book London Eye tix. We got great service and advice from concierge that saved us money -- I would recommend using these folks, as they were really helpful.

broadwayboy

I seemed to have lost the email address of the Club Level Reception. Does anyone have it? Thanks

pdb

[email protected]

meducate

I am writing this from the Regency Club Lounge at the Churchill. I had 2 separate stays here this week, and here are some of my observations:

- Each time I checked in downstairs initially, and was immediately told that I can check in privately in the lounge. Each time I was escorted up and whilst heading to the lounge, a call to the lounge announcing my arrival was made

- Warm greetings several "welcome backs" were heard each time I arrived at the lounge

- The doormen all remember me and greeting me warmly

- There was less crowding in the lounge during breakfast now that a key is required to enter

- Personal attention in the lounge was as prevalent as ever...

- A note welcoming me back for my 10th stay was present...a nice touch!

- I was upgraded to an Executive Suite for both stays

- I needed a button sewn onto a shirt, and the valet did it without charge!

All in all I find this to be a consistently good hotel and one that I look forward to returning to...

HouFlyer

Arrived at noon yesterday after an overnight flight from the states. Front desk receptions escorted me up the the 8th floor for check in. Executive suite upgrade (used diamond cert) and club access. Very enjoyable stay. Took a nice mile walk to Nobu for lunch.

Only peeve...walls seem really thin...lots of noice coming in from other rooms.

Monsieur S.

Had a 2 night stay recently in London, and decided to stay 1 night at Andaz Liverpool Street and 1 at HR London - The Churchill. I'll post reviews of each hotel in their respective threads.

After having spent the first night at Andaz (a very pleasurable one btw), next up was HR - The Churchill.

Also here, was able to have a good rate through the Limited Offer (prepaid) at 224Ł (about 250€), which is pretty good for this property, especially with the very good Ł to € conversion rate these days.

I arrived around noon, and was directed from the front check in desk to the Regency club on the 8th floor for check in. I've stayed at this hotel before, but first ime as Diamond member. Everything went smoothly and was explained the operation hours etcetera of the RC.

The room (on the 9th floor) was a standard club king. It's the same size/lay out as the other king bed rooms, nice enough, but if your 2 persons staying for more then 1 night I would say it's a bit small. Diamond amenity was quite generous with some fruits, half bottle of red wine and 2 brownies, no personal welcome (back) letter though which is a small touch I always like. Free bottles of water are provided with turn down service. Same as on my other stays, I could notice a lot of noise coming from the corridor and the other rooms.

Breakfast buffet in RC on 8th floor. Need to use your room keycard to enter. The space was packed with people when I was there, and generally speaking it is already a bit of a claustrophobic space with low ceilings lots of tables, chairs, couches and to top it of that madmad carpet that's everywhere... Food was quite nice, although I was disappointed not to see any hot items (maybe I missed them?).

Conclusion : it's a nice property, in a (for me) perfect location, but it's really lacking in "personality", or let's say its "personality" isn't quite what I'm looking for. I also feel that service level could be better, and I never felt any special attention or care.

lilhawkeye2

My apologies in advance as I'm sure this question has been asked many times, but my husband just joined the Hyatt GP program this year and has only been Diamond for a few months. We are planning to book a 5 or 6 night stay at the Churchill in May 2010 using points. When we modeled the points on the website, it was XXX number of points for a regular room and XXX number of points for the club floor . If we just book a regular room, instead of a club floor, will breakfast still be included for us since we are Diamond? Or do we have to be on the club floor to get access to the lounge and the breakfast? It will make a big difference in how we budget our food money, so just wanted to double check on this. Thanks!

broadwayboy

YES.
You can still access the Club Lounge (where breakfast and evening cocktails are served) even though you're not on Club Floors. Your key card will be programmed to allow access to Club.


[QUOTE=lilhawkeye2;13018034]If we just book a regular room, instead of a club floor, will breakfast still be included for us since we are Diamond?/QUOTE]

777 global mile hound

This is not entirely correct so I just want to tame the expectation here.
While the hotel retains the right to grant access to the club floor anywhere staying in the hotel to any Diamond member they are not required to do so.It is based on how full the lounge is based on internal property decision making.The hotel is required to issue breakfast coupons if lounge access is not granted.

The lack of a lounge access guarantee has been a hot bed topic for Diamond members for some time now and something that the good folks over the years at Gold Passport have seriously struggled with in negotiations with select International properties.
On my last visit to the Hyatt Churchill I was for the first time as a Diamond member denied club access for the first time at any Hyatt worldwide where one was opened.

peteropny

777 is correct, properties reserve the right to deny access to the Club for Diamonds if they are overcrowded - if this is the case you are entitled to 2500 points compensation. However, you are still entitled to a restaurant breakfast. I stayed at this property back in 2007 and was denied Club access (the only time I've been denied access anywhere) but was given restaurant breakfast so it does happen and don't count on Club access but do count on breakfast. Of course if you book the Club room, you will get access to the Club lounge - only you can decide if Club access is worth the extra points (I believe its 4000 points per night to guarantee it - in most peoples' views 4000 points is worth about $80).

Oh and please allow me to welcome you to Flyertalk and our Hyatt corner

rfrost

In recent years, when I was not on the Club floor I did not have Club access, but was given free breakfast in the restaurant. On a recent stay, however, they gave me access even though the floor was full and told me that is what they are doing now. Of course, YMMV.

RichardInSF

It may be that with card access required now, the lounge isn't overcrowded any more -- I will be there in January and see for myself.