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Hyatt Churchill London REVIEW - MASTER THREAD

Hyatt Churchill London REVIEW - MASTER THREAD

Old Oct 9, 19, 5:40 pm
  #1561  
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Originally Posted by rwm818 View Post
Regarding breakfast, I've stayed here many times as a Diam/Glob and never been able to take breakfast in the restaurant. That is a pretty concrete rule that they follow.
It would be one thing to ban Globs from ordering off the menu and having a fully customized breakfast...but there's no reason that they shouldn't be allowed to do the buffet
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Old Oct 10, 19, 4:40 am
  #1562  
 
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Originally Posted by UA-NYC View Post
It would be one thing to ban Globs from ordering off the menu and having a fully customized breakfast...but there's no reason that they shouldn't be allowed to do the buffet
Everyone is allowed to order breakfast in the restaurant, they are just expected to pay for it. This hotel provides free breakfast in the lounge and, according the WoH terms, globalists have access to it.
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Old Oct 10, 19, 7:18 am
  #1563  
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Originally Posted by VitaliU View Post
Everyone is allowed to order breakfast in the restaurant, they are just expected to pay for it. This hotel provides free breakfast in the lounge and, according the WoH terms, globalists have access to it.
Letter of the law != spirit of the Globalist breakfast benefit
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Old Oct 10, 19, 7:21 am
  #1564  
 
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Originally Posted by VitaliU View Post
Everyone is allowed to order breakfast in the restaurant, they are just expected to pay for it. This hotel provides free breakfast in the lounge and, according the WoH terms, globalists have access to it.
Why is there such big to do about eating breakfast downstairs? The lounge serves breakfast just like anywhere else in the system you go and thats where you eat, FREE. Now I agree that there is no consistency within Hyatt on what is served in the lounges and there are times where after walking in and seeing what's there I grab a paper and go downstairs and pay for my breakfast without whining. Times are ever changing as are benefits are no different and it's something we all have to get use to,
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Old Oct 10, 19, 7:32 am
  #1565  
 
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Originally Posted by UA-NYC View Post
Letter of the law != spirit of the Globalist breakfast benefit
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
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Old Oct 10, 19, 7:51 am
  #1566  
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Originally Posted by VitaliU View Post
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
Free and decent breakfast is also provided to those staying at Hilton Garden Inns and Springhill Suites.

As a smaller chain, Hyatt needs to "try harder" and from my nice experiences as a first time Globalist this year after a decade w/Starwood then Marriott, breakfast was one area they greatly excelled. Understood the rules may be different at HRs vs. GH/PH/Andaz, but int'l properties generally try a bit harder than their US counterparts.
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Old Oct 10, 19, 9:49 am
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Originally Posted by UA-NYC View Post
Free and decent breakfast is also provided to those staying at Hilton Garden Inns and Springhill Suites.

As a smaller chain, Hyatt needs to "try harder" and from my nice experiences as a first time Globalist this year after a decade w/Starwood then Marriott, breakfast was one area they greatly excelled. Understood the rules may be different at HRs vs. GH/PH/Andaz, but int'l properties generally try a bit harder than their US counterparts.
agreed that international properties do seem to provide much better care of FT by far. I think ones view of the various breakfast offerings tend to be different for me as a non insulin diabetic breakfast is very important real eggs etc. years ago I would have totally agreed with you regarding breakfast. We didn't cause all this mess the hotels themselves are the ones.
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Old Oct 10, 19, 4:58 pm
  #1568  
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Originally Posted by VitaliU View Post
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
I find it funny that we have this discussion going around in circles about two pretty mediocre breakfasts, one possibly worse than the other, one paid and one free. I really can't be bothered to eat a lousy breakfast, so I'll head over to the Wolseley in Piccadilly and have a proper one.
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Old Oct 10, 19, 7:53 pm
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Originally Posted by VitaliU View Post
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
The issue isn't entitlement, it's that this property can't seem to decide who gets (and even when they get) to take breakfast in the lounge. I don't think most of the recent posts on the issue would exist if, for example, no Globs had ever been able to take breakfast in the restaurant.
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Old Oct 11, 19, 7:39 am
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Originally Posted by gengar View Post
The issue isn't entitlement, it's that this property can't seem to decide who gets (and even when they get) to take breakfast in the lounge. I don't think most of the recent posts on the issue would exist if, for example, no Globs had ever been able to take breakfast in the restaurant.
Yes it is all about "entitlement" some Globalist seem to think they can walk into a restaurant for breakfast and it's free which IF there is not a lounge that is possible, but if one travels throughout the world outside of the GS the lounges at the Churchill are extremely well done especially with one for "business" meaning no kids. Such whining. Benefits are on the decline we all need to get use to it, in many cases it's cheaper for the hotel operators to simply give a credit at checkin oh thank you equity capital !!
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Old Oct 11, 19, 8:03 am
  #1571  
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Originally Posted by edgewood49 View Post
Yes it is all about "entitlement" some Globalist seem to think they can walk into a restaurant for breakfast and it's free which IF there is not a lounge that is possible, but if one travels throughout the world outside of the GS the lounges at the Churchill are extremely well done especially with one for "business" meaning no kids. Such whining. Benefits are on the decline we all need to get use to it, in many cases it's cheaper for the hotel operators to simply give a credit at checkin oh thank you equity capital !!
This is the hard truth.
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Old Oct 11, 19, 4:45 pm
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Originally Posted by Aventine View Post
This is the hard truth.
Thank you sadly it is. As I transition out of my company ( selling to employees ) I find my booking habits changing, thankfully I have some lifetime status with airlines/hotels still I am booking as close to what I want instead of booking and hoping. Too old and cranky to stay on the merry go round. I have found "cash and points" to be working fairly well especially with Marriott securing the type of room I want.

Safe travels
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Old Oct 12, 19, 9:04 am
  #1573  
 
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This lounge breakfast is excellent. Hot eggs available, very high quality smoked salmon, nice fruit, cheese, meats, etc. Not sure what the complaint is - one of the lounges is peaceful, the other very good for families.

It's a better breakfast than the JW Marriott on Park Lane (although haven't been back there since I started staying here).
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Old Oct 12, 19, 12:22 pm
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Originally Posted by beachfan View Post
This lounge breakfast is excellent. Hot eggs available, very high quality smoked salmon, nice fruit, cheese, meats, etc. Not sure what the complaint is - one of the lounges is peaceful, the other very good for families.

It's a better breakfast than the JW Marriott on Park Lane (although haven't been back there since I started staying here).
X2
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Old Oct 14, 19, 6:13 pm
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Originally Posted by edgewood49 View Post
Yes it is all about "entitlement" some Globalist seem to think they can walk into a restaurant for breakfast and it's free which IF there is not a lounge that is possible, but if one travels throughout the world outside of the GS the lounges at the Churchill are extremely well done especially with one for "business" meaning no kids. Such whining. Benefits are on the decline we all need to get use to it, in many cases it's cheaper for the hotel operators to simply give a credit at checkin oh thank you equity capital !!
You're not doing the community any good by ranting to intentionally misrepresent others' posts. This property has always allowed me to take breakfast in the restaurant since I've been a Glob, so it has nothing to do with entitlement in my case. My commentary from the beginning has been that they should do a better job of transparency so as to better manage guest expectations.
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