Hyatt Regency London the Churchill REVIEW - MASTER THREAD
Oct 9, 2019, 5:40 pm
#1561
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
It would be one thing to ban Globs from ordering off the menu and having a fully customized breakfast...but there's no reason that they shouldn't be allowed to do the buffet
Oct 10, 2019, 4:40 am
#1562
Join Date: Aug 2018
Location: LAN
Programs: Hyatt Globalist, AY Plat
Posts: 145
Everyone is allowed to order breakfast in the restaurant, they are just expected to pay for it. This hotel provides free breakfast in the lounge and, according the WoH terms, globalists have access to it.
Oct 10, 2019, 7:18 am
#1563
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Oct 10, 2019, 7:21 am
#1564
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
Why is there such big to do about eating breakfast downstairs? The lounge serves breakfast just like anywhere else in the system you go and thats where you eat, FREE. Now I agree that there is no consistency within Hyatt on what is served in the lounges and there are times where after walking in and seeing what's there I grab a paper and go downstairs and pay for my breakfast without whining. Times are ever changing as are benefits are no different and it's something we all have to get use to,
Oct 10, 2019, 7:32 am
#1565
Join Date: Aug 2018
Location: LAN
Programs: Hyatt Globalist, AY Plat
Posts: 145
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
Oct 10, 2019, 7:51 am
#1566
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
As a smaller chain, Hyatt needs to "try harder" and from my nice experiences as a first time Globalist this year after a decade w/Starwood then Marriott, breakfast was one area they greatly excelled. Understood the rules may be different at HRs vs. GH/PH/Andaz, but int'l properties generally try a bit harder than their US counterparts.
Oct 10, 2019, 9:49 am
#1567
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
Free and decent breakfast is also provided to those staying at Hilton Garden Inns and Springhill Suites.
As a smaller chain, Hyatt needs to "try harder" and from my nice experiences as a first time Globalist this year after a decade w/Starwood then Marriott, breakfast was one area they greatly excelled. Understood the rules may be different at HRs vs. GH/PH/Andaz, but int'l properties generally try a bit harder than their US counterparts.
As a smaller chain, Hyatt needs to "try harder" and from my nice experiences as a first time Globalist this year after a decade w/Starwood then Marriott, breakfast was one area they greatly excelled. Understood the rules may be different at HRs vs. GH/PH/Andaz, but int'l properties generally try a bit harder than their US counterparts.
Oct 10, 2019, 4:58 pm
#1568
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,147
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
Oct 10, 2019, 7:53 pm
#1569
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I think we should not confuse the spirit of the benefits (whatever that is) with the sense of entitlement. Free and decent breakfast is provided. If someone doesn't like it or the location where it is provided, they should go downstairs or to any other restaurant and buy whatever they fancy that day. I am not sure what all the fuss is about
Oct 11, 2019, 7:39 am
#1570
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
The issue isn't entitlement, it's that this property can't seem to decide who gets (and even when they get) to take breakfast in the lounge. I don't think most of the recent posts on the issue would exist if, for example, no Globs had ever been able to take breakfast in the restaurant.
Oct 11, 2019, 8:03 am
#1571
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,049
Yes it is all about "entitlement" some Globalist seem to think they can walk into a restaurant for breakfast and it's free which IF there is not a lounge that is possible, but if one travels throughout the world outside of the GS the lounges at the Churchill are extremely well done especially with one for "business" meaning no kids. Such whining. Benefits are on the decline we all need to get use to it, in many cases it's cheaper for the hotel operators to simply give a credit at checkin oh thank you equity capital !!
Oct 11, 2019, 4:45 pm
#1572
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
Thank you sadly it is. As I transition out of my company ( selling to employees ) I find my booking habits changing, thankfully I have some lifetime status with airlines/hotels still I am booking as close to what I want instead of booking and hoping. Too old and cranky to stay on the merry go round. I have found "cash and points" to be working fairly well especially with Marriott securing the type of room I want.
Safe travels
Safe travels
Oct 12, 2019, 9:04 am
#1573
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,302
This lounge breakfast is excellent. Hot eggs available, very high quality smoked salmon, nice fruit, cheese, meats, etc. Not sure what the complaint is - one of the lounges is peaceful, the other very good for families.
It's a better breakfast than the JW Marriott on Park Lane (although haven't been back there since I started staying here).
It's a better breakfast than the JW Marriott on Park Lane (although haven't been back there since I started staying here).
Oct 12, 2019, 12:22 pm
#1574
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
This lounge breakfast is excellent. Hot eggs available, very high quality smoked salmon, nice fruit, cheese, meats, etc. Not sure what the complaint is - one of the lounges is peaceful, the other very good for families.
It's a better breakfast than the JW Marriott on Park Lane (although haven't been back there since I started staying here).
It's a better breakfast than the JW Marriott on Park Lane (although haven't been back there since I started staying here).
Oct 14, 2019, 6:13 pm
#1575
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Yes it is all about "entitlement" some Globalist seem to think they can walk into a restaurant for breakfast and it's free which IF there is not a lounge that is possible, but if one travels throughout the world outside of the GS the lounges at the Churchill are extremely well done especially with one for "business" meaning no kids. Such whining. Benefits are on the decline we all need to get use to it, in many cases it's cheaper for the hotel operators to simply give a credit at checkin oh thank you equity capital !!