Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hyatt | World of Hyatt
Reload this Page >

Hyatt Churchill London REVIEW - MASTER THREAD

Hyatt Churchill London REVIEW - MASTER THREAD

Reply

Old Mar 27, 19, 7:15 am
  #1501  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,001
Originally Posted by Boraxo View Post
Last night a guest “accidentally” pulled fire alarm at 11:30pm. Fortunately I was still up & working and was able to jam down quickly. Observed a few rooms doors open with people in various states of undress. Was surprised at how few evacuated but maybe that is a discussion for the hotel fire safety master thread. Anyway was not impressed with hotel response - nobody knocking on doors -would not have been good in a real fire.
I see your point however I don't believe that the Churchill is alone sadly I have encountered false alarms and saw the same results.
edgewood49 is offline  
Reply With Quote
Old Mar 29, 19, 11:21 am
  #1502  
 
Join Date: Jun 2002
Location: Formerly known as attorney28
Programs: BA Gold, LH SEN, LC Aur, Hyatt Dmd, Mar/SPG "Lifetime" Plat, HH Dmd, IC Amb, Sixt Dmd
Posts: 6,413
Originally Posted by Boraxo View Post
Last night a guest “accidentally” pulled fire alarm at 11:30pm. Fortunately I was still up & working and was able to jam down quickly. Observed a few rooms doors open with people in various states of undress. Was surprised at how few evacuated but maybe that is a discussion for the hotel fire safety master thread. Anyway was not impressed with hotel response - nobody knocking on doors -would not have been good in a real fire.
Yep, was there as well. Hotel sent a mail to apologize later, but no explanation or compensation offered.
Football Fan is offline  
Reply With Quote
Old Apr 28, 19, 8:03 am
  #1503  
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/AA-Plat/HY-Globalist/BA-CCR/GGL/Gold for Life
Posts: 10,510
Lifetime Globalist booked Standard Room (£330). Upgrade was to an un-refurbished room over looking the square on the Club Floor. They were selling Standard Suites when I checked on but denied me one. I could have had a refurbished room but at the back.
Room smelt of cigarette smoke, even after several hours with the window open and the staff being told about it.
Delivered Nespresso Coffee machine and tea pot full of fresh milk which was nice.
Disappointing stay and little or no recognition.
Markie is offline  
Reply With Quote
Old Apr 28, 19, 11:37 am
  #1504  
 
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 942
Originally Posted by Markie View Post
Lifetime Globalist booked Standard Room (£330). Upgrade was to an un-refurbished room over looking the square on the Club Floor. They were selling Standard Suites when I checked on but denied me one. I could have had a refurbished room but at the back.
Room smelt of cigarette smoke, even after several hours with the window open and the staff being told about it.
Delivered Nespresso Coffee machine and tea pot full of fresh milk which was nice.
Disappointing stay and little or no recognition.
That doesnt surprise me. I have been there with various status levels and had room issues etc. When I had the suite the carpet was wrinkled and you had to watch your step. The last stay I got a small room that you neaded to put your shoulder into the door hard to open it. Yes we had maintance come and they said all the doors were like that. (I dont think so) One trick the doorman do it block the driveway. If you are using a cab or their house car maybe they open it. Uber etc you have to go to the street because the driveway is blocked. I can only wonder about this. Make it harder for customers.
robertw477 is offline  
Reply With Quote
Old Apr 30, 19, 10:26 am
  #1505  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, M life, and Hertz
Posts: 15,844
Just checked in for a four night points stay using an Explorist Club Cert. The agent in the Club apologized, but the best room they could give us was a renovated room on the second floor by the gym. Our view is of the roof and air conditioning units (tastefully hidden behind some planters). Apparently, they are sold out tonight, plus our feather-free bedding request limits their abilities to do ad hoc upgrades. I do have to thank @Markie for mentioning that they have Nespresso machines on demand. I asked for one at check-in and one was promptly delivered to our room along with full sleeves of capsules.
Markie likes this.
FlyinHawaiian is offline  
Reply With Quote
Old Apr 30, 19, 4:40 pm
  #1506  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,001
Originally Posted by FlyinHawaiian View Post
Just checked in for a four night points stay using an Explorist Club Cert. The agent in the Club apologized, but the best room they could give us was a renovated room on the second floor by the gym. Our view is of the roof and air conditioning units (tastefully hidden behind some planters). Apparently, they are sold out tonight, plus our feather-free bedding request limits their abilities to do ad hoc upgrades. I do have to thank @Markie for mentioning that they have Nespresso machines on demand. I asked for one at check-in and one was promptly delivered to our room along with full sleeves of capsules.
Good for you ! We have stayed in the new rooms and frankly I like them. Was told by the GM that when the upper floors and club rooms are done they will be a bit different in style however that was several years off. I can see them closing one club room to renovate then the other what I do fear is taking the smaller one ands turning it into a revenue room, seen that happen before.
Markie likes this.
edgewood49 is offline  
Reply With Quote
Old May 1, 19, 1:06 am
  #1507  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, M life, and Hertz
Posts: 15,844
I forgot to add that our room has a full tub, not a walk-in shower. If I recall correctly, the last time we stayed here, the renovated Park View room we were assigned only had a walk-in shower.
FlyinHawaiian is offline  
Reply With Quote
Old May 1, 19, 7:19 am
  #1508  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,001
Originally Posted by FlyinHawaiian View Post
I forgot to add that our room has a full tub, not a walk-in shower. If I recall correctly, the last time we stayed here, the renovated Park View room we were assigned only had a walk-in shower.
Correct and that seems to be the norm today with new build and renovated.
edgewood49 is offline  
Reply With Quote
Old May 7, 19, 12:29 am
  #1509  
 
Join Date: Jun 2006
Location: SEA
Programs: AS 75K
Posts: 980
I made a 3-night point stay for three people in a king bed room. I wonder how the 3rd person will be accommodated. Does the room have a sofa bed or will hotel price a roll-away bed, if requested?
atcanobbio is offline  
Reply With Quote
Old May 7, 19, 3:46 am
  #1510  
 
Join Date: Aug 2018
Location: GRR
Programs: Hyatt
Posts: 69
Originally Posted by atcanobbio View Post
I made a 3-night point stay for three people in a king bed room. I wonder how the 3rd person will be accommodated. Does the room have a sofa bed or will hotel price a roll-away bed, if requested?
there are no sofas in regular rooms. Rollaway are available. I suggest you either contact the hotel in advance or call central reservations and have them add a note to your reservation
atcanobbio likes this.
VitaliU is offline  
Reply With Quote
Old May 22, 19, 2:04 pm
  #1511  
 
Join Date: Aug 2018
Location: GRR
Programs: Hyatt
Posts: 69
I had another great stay at this hotel (4 nights). I am a Globalist and used one of my tier upgrade certificates. My concierge was able to confirm me in a Regency suite with a balcony months before my arrival. The Checkin was seamless (on the 8th floor), lounge offerings were good, staff were great. Well done!
VitaliU is offline  
Reply With Quote
Old May 24, 19, 1:04 am
  #1512  
 
Join Date: Jul 2008
Location: TPE LAS LHR
Programs: BA Meltdown Gold, OZ♦+ (flying BR/UA), WoH♦, HH♦. Gaming: Mlife Noir, TR7*
Posts: 4,590
Originally Posted by VitaliU View Post
My concierge was able to confirm me in a Regency suite with a balcony months before my arrival.
Did you specifically ask for this room type, or was it just given? I've never been upgraded to the regency w/ balcony using TSUs, although it happened once or twice under the old program.
gengar is offline  
Reply With Quote
Old May 24, 19, 8:33 am
  #1513  
 
Join Date: Aug 2018
Location: GRR
Programs: Hyatt
Posts: 69
Originally Posted by gengar View Post
Did you specifically ask for this room type, or was it just given? I've never been upgraded to the regency w/ balcony using TSUs, although it happened once or twice under the old program.
I asked if it was possible (I like their rooms and suites with balconies) and they confirmed it right away. I was a bit surprised myself
VitaliU is offline  
Reply With Quote
Old Jun 30, 19, 1:14 am
  #1514  
 
Join Date: Feb 2005
Location: Washington DC
Programs: AA PLT 1MM, MR LT Plat Prem, HY Globalist
Posts: 1,133
Just completed a one night stay here mid-week last week using the annual category 1-7 certificate. Rates were sky high in London so this seemed like a good option.

We took the Heathrow Express to Paddington and then the bus, though we should have just walked. We arrived around 10PM so the club had closed and we checked in at the front desk. We were upgraded to an Executive Suite at checkin and were very happy with the room - it was a proper one bedroom suite with 1.5 bathrooms. As a Globalist amenity, two large bags of M&Ms and a half bottle of wine were waiting in the room. The living room had a fold-out couch which the hotel had already setup for our son. I ended up sleeping on it myself as I wanted to get up early and my wife and son wanted to sleep in, so they took the bed.. the fold-out wasn’t too bad at all compared to others I’ve slept on. Molton Brown toiletries in both bathrooms and the room was very quiet and comfortable. 4PM checkout was provided with no issues.

Not much else to say that hasn’t already been said. Breakfast in the lounge had eggs, bacon, sausage, and plenty of cold options plus eggs cooked to order. I liked the location and the hotel itself is great, I will return.
River in Sight is offline  
Reply With Quote
Old Jun 30, 19, 6:45 am
  #1515  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,001
Originally Posted by River in Sight View Post
Just completed a one night stay here mid-week last week using the annual category 1-7 certificate. Rates were sky high in London so this seemed like a good option.

We took the Heathrow Express to Paddington and then the bus, though we should have just walked. We arrived around 10PM so the club had closed and we checked in at the front desk. We were upgraded to an Executive Suite at checkin and were very happy with the room - it was a proper one bedroom suite with 1.5 bathrooms. As a Globalist amenity, two large bags of M&Ms and a half bottle of wine were waiting in the room. The living room had a fold-out couch which the hotel had already setup for our son. I ended up sleeping on it myself as I wanted to get up early and my wife and son wanted to sleep in, so they took the bed.. the fold-out wasn’t too bad at all compared to others I’ve slept on. Molton Brown toiletries in both bathrooms and the room was very quiet and comfortable. 4PM checkout was provided with no issues.

Not much else to say that hasn’t already been said. Breakfast in the lounge had eggs, bacon, sausage, and plenty of cold options plus eggs cooked to order. I liked the location and the hotel itself is great, I will return.
Glad nothing has changed. Was the suite you had end of the hallway ? Old or refreshed suite ?
edgewood49 is offline  
Reply With Quote

Thread Tools
Search this Thread