Hyatt Regency London the Churchill REVIEW - MASTER THREAD
Mar 27, 2019, 7:15 am
#1501
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Last night a guest “accidentally” pulled fire alarm at 11:30pm. Fortunately I was still up & working and was able to jam down quickly. Observed a few rooms doors open with people in various states of undress. Was surprised at how few evacuated but maybe that is a discussion for the hotel fire safety master thread. Anyway was not impressed with hotel response - nobody knocking on doors -would not have been good in a real fire.
Mar 29, 2019, 11:21 am
#1502
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
Last night a guest “accidentally” pulled fire alarm at 11:30pm. Fortunately I was still up & working and was able to jam down quickly. Observed a few rooms doors open with people in various states of undress. Was surprised at how few evacuated but maybe that is a discussion for the hotel fire safety master thread. Anyway was not impressed with hotel response - nobody knocking on doors -would not have been good in a real fire.
Apr 28, 2019, 8:03 am
#1503
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
Lifetime Globalist booked Standard Room (£330). Upgrade was to an un-refurbished room over looking the square on the Club Floor. They were selling Standard Suites when I checked on but denied me one. I could have had a refurbished room but at the back.
Room smelt of cigarette smoke, even after several hours with the window open and the staff being told about it.
Delivered Nespresso Coffee machine and tea pot full of fresh milk which was nice.
Disappointing stay and little or no recognition.
Room smelt of cigarette smoke, even after several hours with the window open and the staff being told about it.
Delivered Nespresso Coffee machine and tea pot full of fresh milk which was nice.
Disappointing stay and little or no recognition.
Apr 28, 2019, 11:37 am
#1504
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 975
Lifetime Globalist booked Standard Room (£330). Upgrade was to an un-refurbished room over looking the square on the Club Floor. They were selling Standard Suites when I checked on but denied me one. I could have had a refurbished room but at the back.
Room smelt of cigarette smoke, even after several hours with the window open and the staff being told about it.
Delivered Nespresso Coffee machine and tea pot full of fresh milk which was nice.
Disappointing stay and little or no recognition.
Room smelt of cigarette smoke, even after several hours with the window open and the staff being told about it.
Delivered Nespresso Coffee machine and tea pot full of fresh milk which was nice.
Disappointing stay and little or no recognition.
Apr 30, 2019, 10:26 am
#1505
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,037
Just checked in for a four night points stay using an Explorist Club Cert. The agent in the Club apologized, but the best room they could give us was a renovated room on the second floor by the gym. Our view is of the roof and air conditioning units (tastefully hidden behind some planters). Apparently, they are sold out tonight, plus our feather-free bedding request limits their abilities to do ad hoc upgrades. I do have to thank @Markie for mentioning that they have Nespresso machines on demand. I asked for one at check-in and one was promptly delivered to our room along with full sleeves of capsules.
Apr 30, 2019, 4:40 pm
#1506
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Just checked in for a four night points stay using an Explorist Club Cert. The agent in the Club apologized, but the best room they could give us was a renovated room on the second floor by the gym. Our view is of the roof and air conditioning units (tastefully hidden behind some planters). Apparently, they are sold out tonight, plus our feather-free bedding request limits their abilities to do ad hoc upgrades. I do have to thank @Markie for mentioning that they have Nespresso machines on demand. I asked for one at check-in and one was promptly delivered to our room along with full sleeves of capsules.
May 1, 2019, 1:06 am
#1507
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,037
I forgot to add that our room has a full tub, not a walk-in shower. If I recall correctly, the last time we stayed here, the renovated Park View room we were assigned only had a walk-in shower.
May 1, 2019, 7:19 am
#1508
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Correct and that seems to be the norm today with new build and renovated.
May 7, 2019, 3:46 am
#1510
Join Date: Aug 2018
Location: LAN
Programs: Hyatt Globalist, AY Plat
Posts: 145
there are no sofas in regular rooms. Rollaway are available. I suggest you either contact the hotel in advance or call central reservations and have them add a note to your reservation
May 22, 2019, 2:04 pm
#1511
Join Date: Aug 2018
Location: LAN
Programs: Hyatt Globalist, AY Plat
Posts: 145
I had another great stay at this hotel (4 nights). I am a Globalist and used one of my tier upgrade certificates. My concierge was able to confirm me in a Regency suite with a balcony months before my arrival. The Checkin was seamless (on the 8th floor), lounge offerings were good, staff were great. Well done!
May 24, 2019, 1:04 am
#1512
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Did you specifically ask for this room type, or was it just given? I've never been upgraded to the regency w/ balcony using TSUs, although it happened once or twice under the old program.
May 24, 2019, 8:33 am
#1513
Join Date: Aug 2018
Location: LAN
Programs: Hyatt Globalist, AY Plat
Posts: 145
I asked if it was possible (I like their rooms and suites with balconies) and they confirmed it right away. I was a bit surprised myself
Jun 30, 2019, 1:14 am
#1514
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,698
Just completed a one night stay here mid-week last week using the annual category 1-7 certificate. Rates were sky high in London so this seemed like a good option.
We took the Heathrow Express to Paddington and then the bus, though we should have just walked. We arrived around 10PM so the club had closed and we checked in at the front desk. We were upgraded to an Executive Suite at checkin and were very happy with the room - it was a proper one bedroom suite with 1.5 bathrooms. As a Globalist amenity, two large bags of M&Ms and a half bottle of wine were waiting in the room. The living room had a fold-out couch which the hotel had already setup for our son. I ended up sleeping on it myself as I wanted to get up early and my wife and son wanted to sleep in, so they took the bed.. the fold-out wasn’t too bad at all compared to others I’ve slept on. Molton Brown toiletries in both bathrooms and the room was very quiet and comfortable. 4PM checkout was provided with no issues.
Not much else to say that hasn’t already been said. Breakfast in the lounge had eggs, bacon, sausage, and plenty of cold options plus eggs cooked to order. I liked the location and the hotel itself is great, I will return.
We took the Heathrow Express to Paddington and then the bus, though we should have just walked. We arrived around 10PM so the club had closed and we checked in at the front desk. We were upgraded to an Executive Suite at checkin and were very happy with the room - it was a proper one bedroom suite with 1.5 bathrooms. As a Globalist amenity, two large bags of M&Ms and a half bottle of wine were waiting in the room. The living room had a fold-out couch which the hotel had already setup for our son. I ended up sleeping on it myself as I wanted to get up early and my wife and son wanted to sleep in, so they took the bed.. the fold-out wasn’t too bad at all compared to others I’ve slept on. Molton Brown toiletries in both bathrooms and the room was very quiet and comfortable. 4PM checkout was provided with no issues.
Not much else to say that hasn’t already been said. Breakfast in the lounge had eggs, bacon, sausage, and plenty of cold options plus eggs cooked to order. I liked the location and the hotel itself is great, I will return.
Jun 30, 2019, 6:45 am
#1515
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Just completed a one night stay here mid-week last week using the annual category 1-7 certificate. Rates were sky high in London so this seemed like a good option.
We took the Heathrow Express to Paddington and then the bus, though we should have just walked. We arrived around 10PM so the club had closed and we checked in at the front desk. We were upgraded to an Executive Suite at checkin and were very happy with the room - it was a proper one bedroom suite with 1.5 bathrooms. As a Globalist amenity, two large bags of M&Ms and a half bottle of wine were waiting in the room. The living room had a fold-out couch which the hotel had already setup for our son. I ended up sleeping on it myself as I wanted to get up early and my wife and son wanted to sleep in, so they took the bed.. the fold-out wasn’t too bad at all compared to others I’ve slept on. Molton Brown toiletries in both bathrooms and the room was very quiet and comfortable. 4PM checkout was provided with no issues.
Not much else to say that hasn’t already been said. Breakfast in the lounge had eggs, bacon, sausage, and plenty of cold options plus eggs cooked to order. I liked the location and the hotel itself is great, I will return.
We took the Heathrow Express to Paddington and then the bus, though we should have just walked. We arrived around 10PM so the club had closed and we checked in at the front desk. We were upgraded to an Executive Suite at checkin and were very happy with the room - it was a proper one bedroom suite with 1.5 bathrooms. As a Globalist amenity, two large bags of M&Ms and a half bottle of wine were waiting in the room. The living room had a fold-out couch which the hotel had already setup for our son. I ended up sleeping on it myself as I wanted to get up early and my wife and son wanted to sleep in, so they took the bed.. the fold-out wasn’t too bad at all compared to others I’ve slept on. Molton Brown toiletries in both bathrooms and the room was very quiet and comfortable. 4PM checkout was provided with no issues.
Not much else to say that hasn’t already been said. Breakfast in the lounge had eggs, bacon, sausage, and plenty of cold options plus eggs cooked to order. I liked the location and the hotel itself is great, I will return.