OneWorldTraveller

Finished one night stay during President day weekend. There were a big conference, so hotel was quite full, but I used my almost expired suite upgrade. I got a junior suite, but it is actually quite large full suite. Definitely, worth to use suite upgrade here. Huge difference with normal room..

As I remember, I used to have $38 credit for breakfast, but this time I heard I can eat anything I wanted.. is it changed? not sure.. Comparing this point, Hyatt Hill Country gives breakfast upto 4 people..

AUSMatt

Does anyone have any details on what the "executive" junior suites offer in terms of space, amenities, sitting areas, etc. that differ from the regular junior suites?

I am booked in one in 2 weeks with the family and wanted to see if they offer microwaves or different items than the regular junior suites.

Thanks for any insights! And I'll provide my own review and pics when I return...

FD1971

I know it is not that convenient, but I strongly recommend to give the property a call. They have so many different room types and in some cases the differences are difficult to comprehend.

devastor

Just checking in to see if anyone has visited the property since the remodeling began? Thinking of booking a stay for Memorial Weekend and it looks like they will be done by then but just wanted to get a status report.

devastor

anyone stayed here recently?

nowstime

When arriving which part of the resort should I request? I will be staying with a two year old and would have access to the regency club.

thekaica

The resort is big so if you want close to the RC, ask for the south wing.

nowstime

Thank you...^^

T-Man

Staying here now. The Regency Club is closed until Thanksgiving. The full breakfast offered in the restaurant is pretty nice, and the bonus points for the lounge being closed were offered.

Mommy Points

And rates here can be very, very affordable during the slower fall days. 2,500 RC closed + 1,000 Diamond + base pts + promo points + decent breakfast can often work out pretty well here.

britishcanuck

Well, I can't comment on the rooms, but I was impressed with the service. I had booked a room earlier this month with AA miles (Worked out to be was cheaper than using points)

When I went to check in, they could not find the reservation using my name or the confirmation numbers I received from AA. They spent about three hours on the phone with AA and the travel agency that actually makes the booking. Meanwhile, the hotel let us eat and drink for free at the bar. Unfortunately the hotel was at full occupancy due to three weddings that weekend. The hotel was very apologetic and offered to put us up in a nearby hotel and mailed me a gift certificate for a free night.

I of course complained to AA and got my miles back and an extra voucher.

Looking forward to going back and actually getting to stay here sometime in the new year.

traveling_again

Hi britishcanuck, thank you for posting your "near stay" experience and welcome to flyertalk!

My experience with customer service here also was that it was exceptional (in a Texan fashion). It was several years ago now, so only thing I can really add is about our great "downgrade". After some banter at check-in, we gave up our pre-arrival comped Jr suite to be accomodated in a "special room" with a clawfoot tub that was a centerpiece of the large bathroom. Our room also had a small dressing room (or large walk-in closet) across from the bathroom. The room featured a king size sleigh bed within a well furnished space that did not make the bed look like it was shoe-horned into a beige box. Hopefully its still there. Sadly I have no pictures and it is not something I see on their website.

eltex

This past spring, I had an AA reservation in Orlando for one night. I wasn't sure how it all would be processed, so I called the hotel directly after I had confirmation from AA just to verify the reservation. They stumbled a bit on finding it, but they did, and when I arrived, everything was squared away. Where did you end up staying when they bumped you? Downtown Austin? Not exactly much else around HLP, besides the highway and river.

ZBigFam

Question on this resort, hoping someone can help. Am staying over spring break, I am only plat but purchased regency club level rooms guaranteeing my access to the lounge. Is there any additional benefit to being a diamond here? I am thinking about doing my diamond challenge before my trip here for spring break so I get diamond benefits but not sure what else I would get other than RC access?

britishcanuck

If you do the Diamond trial, I would suggest you change your reservation to a standard rate, or do points+cash and then apply one of the Diamond Suite Upgrades. You'll have a suite and access to the RC as a Diamond.

As a Diamond you'll also get the late checkout, and the point bonus.