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Adding Gold Passport number to existing reservation

Adding Gold Passport number to existing reservation

Old Jul 13, 06, 11:29 pm
  #1  
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Join Date: Apr 2004
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Adding Gold Passport number to existing reservation

My company made a reservation for me at a Hyatt, and I'm trying to add my Gold Passport number to it. When I try to do so on the web site, I keep getting this error:
HOTEL AVAILABILITY

# XML00 - Phone Number required
# XML00 - Phone Number required
Does this look familiar to anyone?

Thanks.
mahasamatman is offline  
Old Jul 14, 06, 7:05 am
  #2  
 
Join Date: Feb 2005
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Nope. I added my GP number to a reservation just yesterday and it was a smooth and easy process. Logged in, brought up the request field, added the conf # and voila!
meducate is offline  
Old Jul 14, 06, 12:14 pm
  #3  
 
Join Date: Feb 2003
Posts: 213
Just call th Hyatt 800# and ask them to add the number. Should be no problem.
Bob
bob95409 is offline  
Old Jul 14, 06, 1:58 pm
  #4  
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite; WoH Dis
Posts: 49,436
I had them add it, but the web site still cannot handle it. The CSR said it's probably due to being a convention rate, but that seems like a pretty common thing that they should handle correcetly.
mahasamatman is offline  

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