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Park Hyatt Washington D.C. REVIEW - MASTER THREAD

Park Hyatt Washington D.C. REVIEW - MASTER THREAD

Old Apr 17, 2013, 9:43 pm
  #391  
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Originally Posted by carmy
This isn't a PH Washington question per se, but as a non-American with an upcoming stay, I was wondering how much I'm meant to tip after the diamond breakfast at BDT? Do I just tip the 15-20 percent based on how much the meal should have cost?
For Hyatt the tip should be included for the diamond breakfast. It's been a while, but iirc at the PH DC, you sign for the breakfast along with a reasonable tip and its all deducted from your folio, or will be when you checkout.
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Old Apr 17, 2013, 9:46 pm
  #392  
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Originally Posted by carmy
This isn't a PH Washington question per se, but as a non-American with an upcoming stay, I was wondering how much I'm meant to tip after the diamond breakfast at BDT? Do I just tip the 15-20 percent based on how much the meal should have cost?
Every breakfast I've had at this property I have never been presented with a bill, just a simple "It's been taken care of." Hyatt GP T&C's indicate that tip is included with the Diamond breakfast benefit, so you don't need to leave an additional tip unless you feel it necessary.
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Old Apr 18, 2013, 6:19 am
  #393  
 
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Thanks guys
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Old Apr 18, 2013, 8:36 am
  #394  
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Originally Posted by carmy
This isn't a PH Washington question per se, but as a non-American with an upcoming stay, I was wondering how much I'm meant to tip after the diamond breakfast at BDT? Do I just tip the 15-20 percent based on how much the meal should have cost?
Yes, although if it's primarily a self-service buffet, I personally would lower the percentage.
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Old Apr 18, 2013, 11:47 am
  #395  
 
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Originally Posted by baliktad
Every breakfast I've had at this property I have never been presented with a bill, just a simple "It's been taken care of." Hyatt GP T&C's indicate that tip is included with the Diamond breakfast benefit, so you don't need to leave an additional tip unless you feel it necessary.
They recently changed things and you do now get presented with a check. However, I have been explicitly told that the tip is included as before and room number and signature is all that is required. My folio once in a while shows the comped breakfast amount and it suggests a fairly generous tip is added by the hotel.
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Old Apr 24, 2013, 1:32 pm
  #396  
 
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If you use a suite upgrade at this hotel (or, say, use the 'free nights in a suite' from the Hyatt card), what is the suite that they give you?

Last year I happened to get the Ambassador Suite (1024, IRRC! Amazing!) and it was awesome, but I don't think I can count on it, right? I assume there are smaller suites that are more typically used for the upgrades?
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Old Apr 24, 2013, 1:43 pm
  #397  
 
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I just checked out on Sunday and did not have my glasses on when I signed the check. I left a tip (20%) but had a zero bill at check out because it was a points stay. We enjoyed the upgrade to a JR suite and the full bottle of wine amenity. It was fun, but I will go back to the Grand Hyatt next time because of the location and club.
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Old Apr 24, 2013, 3:06 pm
  #398  
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Originally Posted by crimson12
If you use a suite upgrade at this hotel (or, say, use the 'free nights in a suite' from the Hyatt card), what is the suite that they give you?

Last year I happened to get the Ambassador Suite (1024, IRRC! Amazing!) and it was awesome, but I don't think I can count on it, right? I assume there are smaller suites that are more typically used for the upgrades?
Park suite is standard suite.

FDW
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Old Apr 25, 2013, 2:39 pm
  #399  
 
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Originally Posted by FlyingDoctorwu
Park suite is standard suite.

FDW
Since the rebranding of the suites, what used to be called Park suites are now Park Executive suites and this category is used for Diamond suite upgrades.

There is only one Park suite now, which is a suite on the 10th floor that is similar to a Park Parlor suite in size, but with a premium view and no powder room. It is priced between a Parlor and an Executive suite.
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Old Jun 4, 2013, 5:37 pm
  #400  
 
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Just got back from a stay here on June 1 in a View Premiere Park Deluxe room. While I was pleased with the room, the Tea Cellar (it tempted me to become a tea connoisseur and the service was great!), the breakfast, and the hotel in general...I have to say it wasn't a perfect stay for two reasons.

1. The service in the Blue Duck Tavern for dinner was noticeably poor. The girl we had was very nice, but kept forgetting things and spending most of her time at other tables. It felt like they were understaffed, even though there were servers everywhere. Just not a service oriented place in my admittedly brief experience.

2. I booked the room a few months ago on an AAdvantage Visa, but informed the hotel I was waiting on my Hyatt Visa to arrive. They assured me that the card I brought to the hotel would be charged, not the one I used to hold the reservation. So when I arrived, I was asked for my card, and handed the guy my Hyatt Visa (the other card didn't even make the trip). So he appears to scan it or whatever, hands it back to me and says I'm good to go. When I checked out I specifically asked the girl, "This will be charged to my Hyatt Visa correct?" She said, "Yes sir, we have your information."

Sure enough, I get off the plane at home to discover the charges were put on the AAdvantage Visa. Absolutely frustrating, idiotic service by a supposedly top end hotel. What the hell did the guy take my card for? Did he simply stare at it, hold it under the desk for a moment, and then hand it back? Had he not requested it, I would have specifically addressed the credit card issue at that time and again at check-out. But he asked for my card and I assumed afterward the AAdvantage card was no longer relevant. What purpose did my Hyatt card serve? It makes no sense to me.

I called the hotel about this issue and got transferred to customer service. I was told they would fix the problem, and I believe they will. But I sent the credit card authorization form early yesterday, and I've seen no activity on either account yet. I wrote them an email this morning to confirm they received my CC Authorization Form, and got no reply.

Gotta love the Park Hyatt service. :-p I should also specify that during this stay I was a Diamond AND on a Virtuoso rate...


EDIT: I received an email saying the account adjustment has been done.

Last edited by Kurosawa22; Jun 4, 2013 at 10:02 pm
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Old Jun 7, 2013, 6:52 pm
  #401  
 
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Originally Posted by Kurosawa22
1. The service in the Blue Duck Tavern for dinner was noticeably poor. The girl we had was very nice, but kept forgetting things and spending most of her time at other tables. It felt like they were understaffed, even though there were servers everywhere. Just not a service oriented place in my admittedly brief experience.
I made similar observations during my last stay. Hopefully, this is only a temporary phenomenon. They lost at least 3 of their F&B managers recently (one quit abruptly, one left for a new Andaz, another was promoted to a different department) and the lounge is now under the supervision of BDT management.
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Old Jun 7, 2013, 8:02 pm
  #402  
 
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Originally Posted by sensei
I made similar observations during my last stay. Hopefully, this is only a temporary phenomenon. They lost at least 3 of their F&B managers recently (one quit abruptly, one left for a new Andaz, another was promoted to a different department) and the lounge is now under the supervision of BDT management.
I see. Well, I hope they get it back together before word gets out in a big way about the slippage. Overall I really enjoyed the hotel and the Tea Cellar doesn't seem to have suffered.

Unfortunately I jumped the gun in my previous post, however. I said my credit card adjustment had been completed. Not the case. They reversed the charge...then put it back on the same card! I called back to let them know and a very nice lady agreed it was a mistake and said she would have everything corrected. That was Wednesday. Nothing has been corrected yet...

EDIT: Philippe Cavatore, the Front Office Manager at this hotel, set everything straight! He contacted me this morning and did everything over the phone to assure me it was done correctly. Sent me a receipt and even knocked a few extra charges off the bill. I was very pleased with his service, and he told me to send him an email directly if I ever have any other issues during a future stay. I feel quite good again about my stay at the PHW.

Last edited by Kurosawa22; Jun 8, 2013 at 8:57 am
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Old Jun 12, 2013, 9:02 pm
  #403  
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We had a nice stay here this past weekend. There was a bit of a housekeeping issue which we took a picture of and showed to the front desk clerk. She literally ran to the back to show Philippe - who immediately came out, was very apologetic and told us he would credit my account 5000 Gold Passport points. He gave me his business card, which I used from the airport to call him because I realized I had left a jacket in the closet. He FedExed it to me and it arrived today. And, I noticed that he had given me 7500 points. He is a delight (and very easy on the eyes) - a great ambassador for the hotel.
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Old Jun 27, 2013, 11:41 am
  #404  
 
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Fantastic Stay

Just completed a 4-night stay at PH Washington, and used the suite upgrade and was given the Executive Park Suite. Love the design and simple/minimalist decor. Service was excellent throughout the entire stay. As soon as I walked out of the elevator in the morning on the way to the Blue Duck Tavern, I was greeted by the hotel staff who personally escorted me to the restaurant. One evening, while we waited in front of the kitchen for a table (i didnt make reservation and they agreed to accommodate us despite a full restaurant), we commented on how good the apple pie look. the pastry chef came over and talked to us .... and gave each of us a piece of chocolates! I requested a razor and it was delivered within a few minutes. Overall, a fantastic stay! The service was probably one of the best, much better then PH Sydney and Melbourne. Will go back again next month.
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Old Jul 4, 2013, 9:11 pm
  #405  
 
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Consistently great property

I stay at this property typically once or twice a month and have had a consistently great experience. In my opinion they are one of the best domestic Hyatt's in regards to both service and quality of the rooms.

Probably every third stay I'm upgraded to a Park Suite which is nice but even their Park Deluxe rooms (as a Diamond member you're almost automatically in the deluxe here) are quite spacious and have a great layout.

I've only had one bad experience here out of quite a few stays (valet lost the rental car keys) and they proactively handled the situation extremely well and managed to leave me with a good feeling even then.
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