Hyatt Grand Central New York REVIEW - MASTER THREAD
Jul 15, 2013, 2:32 pm
#736
Join Date: Mar 2011
Location: Luxembourg
Programs: HH Dia, AClub Plat, Hyatt Dia, FB Gold, LH SEN, TK *G
Posts: 655
My stays, over the years, have been no better than average. BUT, for the longest time when it was the only Hyatt in Manhattan, it did well. The old days when the lounge was superb are long gone, but now it is full of families whose kids poach the food as soon as it is put out. Is that my only complaint, pretty much!
The Andaz is just too expensive, my rate at the GH was $197. Hard to beat.
The Andaz is just too expensive, my rate at the GH was $197. Hard to beat.
Jul 15, 2013, 2:39 pm
#737
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,077
My stays, over the years, have been no better than average. BUT, for the longest time when it was the only Hyatt in Manhattan, it did well. The old days when the lounge was superb are long gone, but now it is full of families whose kids poach the food as soon as it is put out. Is that my only complaint, pretty much!
The Andaz is just too expensive, my rate at the GH was $197. Hard to beat.
The Andaz is just too expensive, my rate at the GH was $197. Hard to beat.
At 197.00 per night that makes it less then the cost of using 22,000 points for many folks
Its pretty rare to find that low a rate except in the shoulder season but it can happen and likely to be non refundable if found
Jul 15, 2013, 10:47 pm
#738
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,077
If that's your only complaint your doing great
At 197.00 per night that makes it less then the cost of using 22,000 points for many folks
Its pretty rare to find that low a rate except in the shoulder season but it can happen and likely to be non refundable if found
At 197.00 per night that makes it less then the cost of using 22,000 points for many folks
Its pretty rare to find that low a rate except in the shoulder season but it can happen and likely to be non refundable if found
Jul 16, 2013, 1:45 am
#739
Join Date: Sep 2006
Location: Worldwide - Cruising altitude
Programs: Delta Platinum AA Platinum UA Dirt Grey Marriott Ambassador Hyatt Globalist
Posts: 415
First I have heard of an extra charge for mailroom pickup. I have previously encountered an additional charge if you had the items sent up to your room. My guess is that business center services (which includes the guest mailroom) are subcontracted out to an independent operator and that is how that entity gets revenue
I believe this hotel has also pioneered an extra charge when a guest leaves a bag with the bellman for a few hours after checkout, although there are rumors this is waived for elites who complain.
This is NYC so all these charges are in addition to an expected generous tip.
I had forgotten about this nickel-and-diming, another reason not to stay here.
I believe this hotel has also pioneered an extra charge when a guest leaves a bag with the bellman for a few hours after checkout, although there are rumors this is waived for elites who complain.
This is NYC so all these charges are in addition to an expected generous tip.
I had forgotten about this nickel-and-diming, another reason not to stay here.
Jul 16, 2013, 8:15 pm
#740
Join Date: Mar 2011
Location: Luxembourg
Programs: HH Dia, AClub Plat, Hyatt Dia, FB Gold, LH SEN, TK *G
Posts: 655
I just checked in today in my Junior Suite.
I like the location of the hotel and the fact that I could get twin beds in the Junior Suite.
I don't understand the fact that I don't get Club access in a Junior Suite that is however more expensive than club rooms (My Diamond status expired and I'm back to Plat. Should make it back to Diamond next year).
I don't like the sanitized aspect of the lobby and the insane crowd down there, the fact that the concierge can't even post some postcards (because he doesn't have stamps ?!). The bellboy looks at you to assess you're going to give him for his service and I hate that but it's NY after all. The staff at the Andaz 5th was much nicer.
The A/C is pretty noisy and only once A/C for a Junior Suite is ridiculous (which makes the hallway and mini-living room much warmer).
I would have preferred the Andaz but well, let's see how it goes tomorrow.
I like the location of the hotel and the fact that I could get twin beds in the Junior Suite.
I don't understand the fact that I don't get Club access in a Junior Suite that is however more expensive than club rooms (My Diamond status expired and I'm back to Plat. Should make it back to Diamond next year).
I don't like the sanitized aspect of the lobby and the insane crowd down there, the fact that the concierge can't even post some postcards (because he doesn't have stamps ?!). The bellboy looks at you to assess you're going to give him for his service and I hate that but it's NY after all. The staff at the Andaz 5th was much nicer.
The A/C is pretty noisy and only once A/C for a Junior Suite is ridiculous (which makes the hallway and mini-living room much warmer).
I would have preferred the Andaz but well, let's see how it goes tomorrow.
Jul 20, 2013, 12:00 pm
#741
Join Date: Mar 2011
Location: Luxembourg
Programs: HH Dia, AClub Plat, Hyatt Dia, FB Gold, LH SEN, TK *G
Posts: 655
3 USD per luggage that they keep for you in the storage room for 3 hours, really ??
Where are we here? A Hyatt place or a Hyatt Regency?
They will definitely never see me again, ever. That hotel is scandalous, there's a fee for everything.
Where are we here? A Hyatt place or a Hyatt Regency?
They will definitely never see me again, ever. That hotel is scandalous, there's a fee for everything.
Jul 20, 2013, 9:20 pm
#742
Join Date: Aug 2005
Posts: 248
Wow that's some serious inflation. It was just $2 when I stayed in May.
Jul 21, 2013, 2:50 am
#743
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I would rather they charge for the service when you use it than charging everybody a bit more, even when you don't use the additional services.
It's NY....common practice in tourist hotels, which this is.
Jul 21, 2013, 11:54 am
#744
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
I feel the same way about the airlines. But that's a topic for another rant.
Jul 21, 2013, 2:22 pm
#745
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,844
I take it then that you would be OK being charged for each towel used as well.
Jul 21, 2013, 3:31 pm
#746
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
When in NY I mostly stay in tourist hotels (I don't see the value in a decent/upscale hotel because I'm hardly ever there) and storing your bags for a fee is standard practice.
Just recognise that the GH NY is a convention/tourist hotel in a not too bad location and set your expectations accordingly and you probably won't be disappointed....
It's a $200-250 a night hotel in NY, don't go expecting the PH Tokyo treatment...
Just recognise that the GH NY is a convention/tourist hotel in a not too bad location and set your expectations accordingly and you probably won't be disappointed....
It's a $200-250 a night hotel in NY, don't go expecting the PH Tokyo treatment...
Jul 21, 2013, 6:08 pm
#747
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
First there's a fundamental difference: virtually all guests use towels. But, for me, I'd be in favor of a per-towel charge beyond some minimum of something like two per guest. Pay for wastefulness. Yep. Or a discount for resources saved. .
Jul 22, 2013, 10:48 am
#748
Join Date: Mar 2011
Location: Luxembourg
Programs: HH Dia, AClub Plat, Hyatt Dia, FB Gold, LH SEN, TK *G
Posts: 655
When in NY I mostly stay in tourist hotels (I don't see the value in a decent/upscale hotel because I'm hardly ever there) and storing your bags for a fee is standard practice.
Just recognise that the GH NY is a convention/tourist hotel in a not too bad location and set your expectations accordingly and you probably won't be disappointed....
It's a $200-250 a night hotel in NY, don't go expecting the PH Tokyo treatment...
Just recognise that the GH NY is a convention/tourist hotel in a not too bad location and set your expectations accordingly and you probably won't be disappointed....
It's a $200-250 a night hotel in NY, don't go expecting the PH Tokyo treatment...
Jul 22, 2013, 10:53 am
#749
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
When in NY I mostly stay in tourist hotels (I don't see the value in a decent/upscale hotel because I'm hardly ever there) and storing your bags for a fee is standard practice.
Just recognise that the GH NY is a convention/tourist hotel in a not too bad location and set your expectations accordingly and you probably won't be disappointed....
It's a $200-250 a night hotel in NY, don't go expecting the PH Tokyo treatment...
Just recognise that the GH NY is a convention/tourist hotel in a not too bad location and set your expectations accordingly and you probably won't be disappointed....
It's a $200-250 a night hotel in NY, don't go expecting the PH Tokyo treatment...
Jul 22, 2013, 7:25 pm
#750
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
At the time of my last stay at the Sheraton New York Hotel and Towers, they charged $3.25 (an hour? A bag?, I forget) to store my luggage. I found a receipt. March 2008. I consider it a roughly comparable hotel.