Hyatt Grand Central New York REVIEW - MASTER THREAD
Mar 28, 2019, 6:45 am
#1081
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Looks like you are Glob. And on your 10th stay you are not aware you can pick up free water from the market (or just ask FD during checkin)? Also, as you do not pay the destination fee but still get the daily benefits: the daily $15 credit from the market allows you to buy anything at the market. Also free luggage storage coupon for 8 hours is in the destination fee book they give u. And of course the lounge have bottle water plus more. As for furniture, have you stayed at the Harold Square Hyatt? laptop barely fits on the desk and furniture are Ikea like. And they don't let Glob know about the destination fee benefits at checkin. So other than the gel, I don't understand the "cheap" issue.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
Mar 28, 2019, 6:52 am
#1082
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,554
I am aware you can pick up water at the market, and I am aware of the credits. Not putting water in the room like any other hotel and having guests get it themselves is cheap.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
give a chance to start all over without any history 
Mar 28, 2019, 8:44 am
#1083
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,022
I am aware you can pick up water at the market, and I am aware of the credits. Not putting water in the room like any other hotel and having guests get it themselves is cheap.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
So the complained is boiled down to not placing 2 bottles of water in every room...
may I suggest moving your stays to Harold Square? They have shower gel.. but they do not leave bottles of water in your room (most times)...you have to get it from the maid's closet yourself.
Mar 28, 2019, 8:47 am
#1084
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,022
Mar 28, 2019, 8:59 am
#1085
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,141
Mar 28, 2019, 9:14 am
#1086
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
FD always informed me of my destination benefits but maybe they missed a few times for others. honor bar is a fact of life in most US hotels so not sure where you are getting the idea alcohol is free in US lounges.
So the complained is boiled down to not placing 2 bottles of water in every room...
may I suggest moving your stays to Harold Square? They have shower gel.. but they do not leave bottles of water in your room (most times)...you have to get it from the maid's closet yourself.
So the complained is boiled down to not placing 2 bottles of water in every room...
may I suggest moving your stays to Harold Square? They have shower gel.. but they do not leave bottles of water in your room (most times)...you have to get it from the maid's closet yourself.
As far as honor bars, I've seen them at a few GH/HRs in the USA and it's a dumb concept. Even Sheratons get this right.
Mar 28, 2019, 9:50 am
#1087
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,022
So now is toilet paper.. what's next? the toilet flushes too hard?... this one is true at this property.
So are you saying only a few GH/HR have honor bars? Care to name the many that does not in the US of A? And which Sheraton gives free alcohol? Please do tell...
Last edited by hotelfanatic; Mar 28, 2019 at 11:41 am
Mar 28, 2019, 10:09 am
#1088
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,554
Mar 28, 2019, 10:16 am
#1089
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
I've always been reasonably happy here when I needed it for the location or rate. At check in, I'm given water plus a fistful of coupons for more water from the market, plus of course there's always water in the lounge. My only criticism would be that I'm not fond of the appearance of the lobby area, which sometimes can be crowded (as is also sometimes true of the lounge).
Oh yeah, for a trivial criticism, whenever I've been invited to do their rooftop tour with the concierge, it was always either at a time that wasn't convenient for me or the tour was cancelled due to wind/weather.
Oh yeah, for a trivial criticism, whenever I've been invited to do their rooftop tour with the concierge, it was always either at a time that wasn't convenient for me or the tour was cancelled due to wind/weather.
Mar 28, 2019, 10:23 am
#1090
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,404
Bottled water in NYC is a waste, economically and environmentally. NYC tap water is some of the best in the world.
Mar 28, 2019, 11:40 am
#1091
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,039
I am aware you can pick up water at the market, and I am aware of the credits. Not putting water in the room like any other hotel and having guests get it themselves is cheap.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
I wouldn't know abut the destination fee "benefits" if it wasn't for FlyerTalk, the front desk certainly doesn't volunteer that information here.
Not having shower gel, to everything in the room feeling cheap, to the "honor bar" system, to not having real in-room dining. They do the bare minimum and nothing more.
Speaking of the market, I had a hot cheesesteak sandwich and the inside was literally frozen cold.
Mar 28, 2019, 12:32 pm
#1092
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,962
Funny to read this thread from the GH Bogota, where things are just superb. It feels like an Andaz. Goes to show you really shouldn't take this kind of awful stuff for granted because 'it's a grand hyatt'. It can be better. Hyatts in NY are really not great. I've stayed at the PH, the downtown Andaz and the GH and it's a sad state of affairs.
Mar 28, 2019, 2:45 pm
#1094
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Can't think of a Sheraton that doesn't give free alcohol at a club lounge happy hour.
Mar 28, 2019, 2:48 pm
#1095
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
