Darren

Is the TSU room really now down to the "corner suite"? It's not even listed in the suite section on their website. It's under deluxe rooms. Is this right and another example of the new Hyatt way of doing things or an agent with wrong info? If it's right, it's a real kick in the teeth.

MarkOK

It looks like it. And what a joke it is.

It is the new 'hyatt way' of doing things? -- that's being quite dramatic and painting with an awefully broad brush. My suggestion is not stay there (or don't use a TSU there).

Kacee

Well it is a Hyatt corporate owned property.

Aventine

It's cheap enough in February but do I want to subject myself to the myriad joys of staying there.

Kacee

Life's too short.

hotelfanatic

You will have the hotel all to yourself (inc the lounge). As you've experienced, Andaz down the street is no better. Maybe Hyatt TS if you want to pay more.

MarkOK

Yeah, but that doesn't mean much. Ultimately, there are people that manage the property that decide to do games and who make decisions to show 'corporate' that they are making money for them. It isn't like the CEO of Hyatt is making any on the ground decisions there.

The best way to fight this is to not stay there and complain to corporate that you don't stay there because of this reason. I certainly may send a complaint. At the same time, there are lots of properties that have a great level of service in the system.

Similarly, there are some McDonalds that are really bad and some that are really good. Some of those bad ones are corporate, some are franchises. Some of those good ones are corporate, some are franchises. Getting cold fries at a corporate owned McDonalds doesn't make McDonalds a terrible company. Rather, it makes that location (and management) terrible. The overly sweeping generalizations and moanings is just dramatic.

Kacee

Actually, for those who understand how the business model works, it is highly relevant information.

It's no coincidence that Hyatt owned properties are among the worst offenders in gaming award availability and suite categorization.

Aventine

Right on the money.

PortlySpartacus

Are you just talking about GH NYC & PHNY now or what data do you have that supports this? Seems like a rather subjective statement but I have heard complaints about these two Hyatt owned properties previously as well as PH Chicago. How many Hyatt corporate owned hotels are in the system and are they all known for gaming award availability and such?

hotelfanatic

If you are talking about gaming, I think Hilton and Marriott does a much better job. But I have encountered some interesting gaming strategy with Hyatt - The Andaz Maui is one big offender.

Is there a thread out there about award gaming for individual properties? It will give us FTers an upper hand if there was one.

Kacee

There is. Standard rooms available at hotel -- Hyatt says GP rooms 'not available'

mmgm

Starting February 1 all new reservations at the GH will incur a $25 a day Destination fee which is the equivalent of a resort fee. I contacted the hotel and was told it will be waived for Globalists.
It will include many of the Globalist benefits like Premium WiFi.

Aventine

What a joke. This hotel is hardly a destination.

365RoadWarrior

I am there (here) now. No one mentioned when I checked in for five weeks on January 28th.