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Vancouver Hyatt Regency - REVIEW - MASTER THREAD

Vancouver Hyatt Regency - REVIEW - MASTER THREAD

Old Sep 29, 19, 7:00 pm
  #331  
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Received an email regarding my upcoming 5 night stay:

We look forward to welcoming you to Hyatt Regency Vancouver for your upcoming stay.


Ahead of your visit, we wanted to make you aware of a potential labor union situation you may experience during your stay from demonstrations and / or work stoppage by Vancouver's local UNITE HERE labor union.


Due to the work stoppage, we have modified a number of our operations to maintain a consistent level of service offered.


Housekeeping: Guest rooms will not be serviced daily. A variety of amenities, towels, and bottles of water will be available in the lobby. Please inquire with lobby staff to obtain additional items. If you are in need of towel or trash service, please contact the hotel operator prior to 12 noon and an associate will attend to your room prior to 5pm.


Mosaic Grille: Open daily for breakfast, we will be offering a $15 breakfast buffet inclusive of a selection of hot and continental items as well as a coffee and juice station.
Breakfast 6:30 AM to 10:00 AM


Mosaic Bar: Hours of operation will be 5:00pm 9:00pm, serving a small selection of chef's choice appetizers as well as alcoholic and non-alcoholic beverages for purchase.


Hotel Access: We recommend you carry your hotel key card with you at all times during your stay.


As with a number of hotels in Vancouver, the Hyatt Regency Vancouver is in negotiations with UNITE HERE, and we are optimistic about reaching a fair contract in the best interests of the hotel and our colleagues as quickly as possible.


We are available if you have any concerns about these events and we encourage you to let us know if there's anything we can do to make your experience at our hotel better.


As always, thank you for choosing to stay with us and please reach out with any questions.


Regards,


Lin Schatz
General Manager
Hyatt Regency Vancouver


First of all the email didn't come from Lin but a general mailbox in Omaha. This alone leaves a bad taste IMHO. I also don't like that they send this unpersonalized email without mentioning the remedy for club guests and that the lounge is in fact closed. Why do they mention the "a $15 breakfast buffet" ?


I paid with points and prices at alternate properties are through the roof right now so definitely won't cancel my stay just to end up being 2k out of pocket. I'm foreseeing a pretty bad week here and should that ring true will seek at least 50% refund of my points. This is entirely the hotel owners fault letting this matter go on for months so they can just as well bear the cost of compensating guests.
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Old Sep 29, 19, 7:12 pm
  #332  
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Originally Posted by skywalkerLAX View Post
Why do they mention the "a $15 breakfast buffet" ?
Because the same email went out to all upcoming guests and most guests have to pay for breakfast if they want it.

Originally Posted by skywalkerLAX View Post
I'm foreseeing a pretty bad week here and should that ring true will seek at least 50% refund of my points.
Good luck with that.

Originally Posted by skywalkerLAX View Post
This is entirely the hotel owners fault letting this matter go on for months
Get real. Do you actually believe that the hotel owners can unilaterally resolve a work dispute?
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Old Sep 29, 19, 11:08 pm
  #333  
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Housekeeping: Guest rooms will not be serviced daily. A variety of amenities, towels, and bottles of water will be available in the lobby. Please inquire with lobby staff to obtain additional items. If you are in need of towel or trash service, please contact the hotel operator prior to 12 noon and an associate will attend to your room prior to 5pm.
Best to load up toiletries and towels upon check-in.
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Old Sep 30, 19, 11:10 am
  #334  
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Originally Posted by mahasamatman View Post
Because the same email went out to all upcoming guests and most guests have to pay for breakfast if they want it.


Good luck with that.


Get real. Do you actually believe that the hotel owners can unilaterally resolve a work dispute?
Bad organization. So far I've gotten substantial compensation for each strike incident including complete refunds.

The owners caused it, the owners can resolve it. Give the employees proper contracts and move on. This group purchased the Hyatt 5 years ago thinking they could make big bucks. Fact is as we've seen many times (SF, Honolulu) that striking workers can starve a hotel of revenue and create massive problems. They are all unionized.
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Old Sep 30, 19, 11:15 am
  #335  
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Originally Posted by Aventine View Post
Best to load up toiletries and towels upon check-in.
Toiletries I carry my own instead of using the crap at a random HR. As far as towels are concerned they better be ready in my room ahead of time. I'm not carrying my own towels through a full service hotel.
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Old Sep 30, 19, 12:54 pm
  #336  
 
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Originally Posted by skywalkerLAX View Post
Toiletries I carry my own instead of using the crap at a random HR. As far as towels are concerned they better be ready in my room ahead of time. I'm not carrying my own towels through a full service hotel.
I got the same email about a 2 night stay next week. I replied to ask about valet parking, Globalist check in, and compensation.

I received a quick response from Omaha saying no valet, no Globalist check in, and 12000 points compensation. I wrote back to ask whether that's per night or per stay. If per night, will definitely stay and deal with the BS. If not, then will probably book away or simply reduce the stay to 1 night and stay an extra night at Whistler before coming to YVR.
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Old Dec 21, 19, 12:36 pm
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This has been resolved correct? Regency club now open and everything back to normal?
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Old Dec 21, 19, 6:43 pm
  #338  
 
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Originally Posted by evergrn View Post
This has been resolved correct? Regency club now open and everything back to normal?
Stayed last night. Hotel seems to be normal operations with the exception of regency club had a scheduled closure from earlier this month until the week after Xmas for repairs.

Globalists offered a card for buffet breakfast in lieu of lounge, however we had to push for any benefits close to the overall lounge. We received them from the wonderful VIP manager, however it was embarrassing to have to negotiate and coordinate all this in front of my Guest of Honor who had a second room. We also had some minor snags upon usage, causing awkward confrontations with the bar/lounge manager and waitstaff.

Despite the club being closed for some time, the hyatt mobile app was still selling club rooms at the time of checkin. When we booked the day of arrival, Globalist hotline did not mention club closure despite us going out of our way to make guest of honor booking for this benefit. (not terribly surprising as no notice of closure on hyatt.com or mobile app)
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Old Dec 21, 19, 8:13 pm
  #339  
 
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During the slower times of the year such as winter, what's the best way to secure the lowest rate at this hotel?

Last edited by lsquare; Feb 20, 20 at 12:41 pm
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Old Dec 21, 19, 9:38 pm
  #340  
 
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Originally Posted by expert7700 View Post
Stayed last night. Hotel seems to be normal operations with the exception of regency club had a scheduled closure from earlier this month until the week after Xmas for repairs.

Globalists offered a card for buffet breakfast in lieu of lounge, however we had to push for any benefits close to the overall lounge. We received them from the wonderful VIP manager, however it was embarrassing to have to negotiate and coordinate all this in front of my Guest of Honor who had a second room. We also had some minor snags upon usage, causing awkward confrontations with the bar/lounge manager and waitstaff.

Despite the club being closed for some time, the hyatt mobile app was still selling club rooms at the time of checkin. When we booked the day of arrival, Globalist hotline did not mention club closure despite us going out of our way to make guest of honor booking for this benefit. (not terribly surprising as no notice of closure on hyatt.com or mobile app)
Thank you for the update.
Glad to hear that the work stoppage / strike is a thing of the past.
However, it's concerning to hear about club closure. I'm mostly a Hilton guy, but I do choose to stay at certain Hyatt and Fairmont locations specifically for the club floor experience, including this one. I've seen lounges get closed for legitimate renovations and few Hilton EL's get closed indefinitely on their way to being closed permanently. But I have never heard of 'scheduled' lounge closure lasting few weeks. Wonder what's going on.
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Old Dec 22, 19, 12:34 am
  #341  
 
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I was also just at this Hyatt, however booked in advance. I received a mail one week before arrival, stating the lounge was closed for carpet replacement and general maintenance.

Had a room on the club level and can confirm that the lounge was being actively worked on, and not in a state suitable for guests. Was satisfied with the breakfast at Mosaic, which was likely a lot better then what the lounge would have been.
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Old Feb 20, 20, 10:24 am
  #342  
 
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Originally Posted by VIT-B View Post
I've stayed at the Vancouver Hyatt Regency many times as a Diamond and now Globalist. As a guest you have two options of Parking payment. I should note that the garage connected to the Hyatt Regency is a "public" garage. To enter the garage you need to accept the parking ticket. Upon check-in you have the option to either pay at the public garage rate or the Hyatt rate which is billed to your room. The rates will vary according to night/day or weekday/weekend. The front desk will go through the various rates to allow you to choose the cheapest rate. I have not tried to Valet (which uses the same garage), but I have received free parking on point stays. For this, I chose the Hyatt parking rate and I made sure to remind the front desk of the points stay and my Globalist status. Basically they can only comp the parking if you choose the Hyatt rate... because the garage is a public garage.

In the end, don't by shy to escalate to the GM. Hope this helps!
I thought free parking was only possible if the property owns the garage?
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Old Feb 20, 20, 10:30 am
  #343  
 
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Originally Posted by karung99 View Post
Club lounge
Originally Posted by VIT-B View Post
I've always had the Globalist Breakfast in the restaurant. However, this could have changed since my last stay in December.
Is there a a reason why there are two different responses? So Globalists can get free breakfast at the restaurant?
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Old Feb 20, 20, 12:33 pm
  #344  
 
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Originally Posted by lsquare View Post
I thought free parking was only possible if the property owns the garage?
Free parking is for Globalists only on points stays only, at ANY Hyatt where it's possible to bill parking to your room (99% I'd say). Makes no difference who owns or even who operates the garage.
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Old Feb 20, 20, 12:36 pm
  #345  
 
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Originally Posted by lsquare View Post
Is there a a reason why there are two different responses? So Globalists can get free breakfast at the restaurant?
Some (very few actually) properties with club lounges allow Globalists to eat breakfast in the restaurant rather than the club. It's about as common as being allowed to order room service for the Globalist breakfast: rare but not unheard of. These are both examples of properties going far above and beyond what is actually required....

When the club lounge is closed for any reason (as referenced above) or non-existent, then it's free breakfast in the restaurant. Most properties are quite generous with this benefit....
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