im an idiot/FFN

Old Jan 14, 06, 11:18 am
  #1  
Original Poster
 
Join Date: Oct 2004
Location: Detroit
Programs: Delta, Marriott, Hilton
Posts: 163
im an idiot/FFN

So I stayed at the maui and kauai properties back in October. The front desk at the Maui property told me I would earn 5 free nights because I was staying 11 nights between the two properties. Foolishy I believed them (since i don't know much about hyatts programs), in reality I only have 1 free night from the two stays and its expired. The passport rep offered to extend it until the end of Feb for me.
dtwjim is offline  
Old Jan 14, 06, 12:28 pm
  #2  
FlyerTalk Evangelist, Ambassador: World of Hyatt
 
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 44,674
Actually, the person at the front desk is the idiot for giving you incorrect information.

You can still use your free night, particularly since they offered to extend it. I still have 2 that I may not be able to use. Lots of us end up with some extras.

Pick a place & make a reservation
Mary2e is offline  
Old Jan 14, 06, 2:54 pm
  #3  
 
Join Date: Dec 2005
Location: near Sacramento, CA
Programs: UA No staus, HHonors Gold, SPG none, Hyatt-none
Posts: 151
must be the training they receive... I was told something similar when I stayed for the first time at the Chicago Hyatt... then they charged me $120 for using the bar... which I never used, but that's another story.
nearSACTO is offline  
Old Jan 14, 06, 2:58 pm
  #4  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Chairman's, Hertz Au+ , IHG Au, Hyatt, Honors Au (Amex), Marriott Pt & Life Au, Accor Ag
Posts: 6,532
Mary2e is right! Dtwjim is not an idiot--he just believed an idiot!
Earn 1 FFN per 2 stays, not per 2 nights.

Anyway, Hyatt is very willing to extend . I just switched my FFN from Sat. 3/18 Cat. 2 to Mon. March 13 Cat. 4 !
Brendan is offline  
Old Jan 14, 06, 9:59 pm
  #5  
Ambassador: World of Hyatt
 
Join Date: Apr 2000
Location: San Diego,CA
Posts: 7,971
Originally Posted by dtwjim
So I stayed at the maui and kauai properties back in October. The front desk at the Maui property told me I would earn 5 free nights because I was staying 11 nights between the two properties. Foolishy I believed them (since i don't know much about hyatts programs), in reality I only have 1 free night from the two stays and its expired. The passport rep offered to extend it until the end of Feb for me.
Sorry to hear about the confusion.
It is my suggestion that any time the front desk tells you anything of a promotional nature to run it by the good folks out in Omaha at Gold Passport customer service.
By all means get a second opionion for clarification.In programs that I have less trust in I get them to document the statements.
It saves an awful lot of frustration in the end
Gold Pasport has the best training and the most up to date information directly from corporate.
Not that mistakes haven't been made in call centers before
The consistency from Gold Passport ranks up there from my experience.
FYI The other obvious source of solid information is from the community here on FT.
I have to say we have some brilliant folks on these boards and many who are seasoned regulars.
I learn regularly and though the industry is loathe to admit it at times many of those folks from every airline and hotel company are right here with us lurking and learning too
Cheers
777 global mile hound is offline  
Old Jan 15, 06, 12:51 am
  #6  
 
Join Date: Oct 2004
Programs: Hyatt, United, Marriott
Posts: 128
I've found most front desk clerks to be woefully uneducated about the programs available to guests.

For Instance:

Try asking for the "Sacramento Gold Card" when you check into the Sacramento Hyatt. Its a city tourist program/card offering discounts at local resturants and attractions to hotel guests and is promoted on the Sac Hyatt website.

$10 says you get a blank look followed by a referral to the Gold Passport programe.
forcemejure is offline  
Old Jan 15, 06, 1:35 am
  #7  
 
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
Posts: 994
I would say that if it sounds too good to be true, it usually is. But we know that 10 revenue nights can easily generate 5 free nights and more.
divaof travel is offline  

Thread Tools
Search this Thread