Award room equals "the worst room"?

Old Dec 31, 05, 3:20 pm
  #1  
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Award room equals "the worst room"?

I saw somewhere at the hilton forum that Hilton usually gives out mid-level room for award.
So what's with the Hyatt if you don't have GP diamond?
As a non-diamond, I was given a mid-level room both at GH HK and Dorado beach.
However when you make a award reservation online, all the rooms shown are "the least desire"?
Any thought?
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Old Dec 31, 05, 3:47 pm
  #2  
 
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Originally Posted by neuro0
I saw somewhere at the hilton forum that Hilton usually gives out mid-level room for award.
So what's with the Hyatt if you don't have GP diamond?
As a non-diamond, I was given a mid-level room both at GH HK and Dorado beach.
However when you make a award reservation online, all the rooms shown are "the least desire"?
Any thought?
They show the lowest level room online because nothing is guaranteed. If a better room is available upon checkin, they will usually upgrade you. As a Diamond I was upgraded to an ocean facing suite in Kauai last year. However if you want a upgraded room guaranteed (especially as a non Diamond) you must pony up the extra points for a suite or Regency Club.
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Old Jan 1, 06, 12:29 pm
  #3  
trd
 
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as a diamond, I am almost always upgraded. Got a great room for 5 nights on FFN at PH Milan -- corner room, huge; on FFN at PH Chicago recieved room overlooking (and at the same height) as the Water Tower; yet at PH Tokyo in 10 stays (all on points) over many years I average only about 50% upgrade from Park to Park Deluxe (tho they have changed terminology over the years); I have never not been upgraded to RC (or access) in a hotel at that has one. I will be back at PH Chicago tonight and PH Tokyo in two weeks on FFN, we'll see.
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Old Jan 3, 06, 6:05 pm
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Award room always seems to show lowest room and I am not sure why someone would get a better room using an award if they are not an elite member unless the thinking is that it is coming from Gold Passport and the guest has had to earn the free night. Diamonds in the U.S. seem to be treated consistently well. I would expect nothing for the Grand Hyatt HK.

One thing that really ticks me off is when I am using 15K or a Plus award of 24K points as a Diamond and I am treated as if I am using a faster free night (on occasion). The fronk desk is so use to seeing the FFN that they do not see the difference. It was super hard to earn those points, probably have the equivalent value of several hundred dollars.
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Old Jan 3, 06, 10:26 pm
  #5  
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Originally Posted by westcoastman
Award room always seems to show lowest room and I am not sure why someone would get a better room using an award if they are not an elite member unless the thinking is that it is coming from Gold Passport and the guest has had to earn the free night. Diamonds in the U.S. seem to be treated consistently well. I would expect nothing for the Grand Hyatt HK.

One thing that really ticks me off is when I am using 15K or a Plus award of 24K points as a Diamond and I am treated as if I am using a faster free night (on occasion). The fronk desk is so use to seeing the FFN that they do not see the difference. It was super hard to earn those points, probably have the equivalent value of several hundred dollars.
I am really not sure what you mean by being treated differently when on points and on FFN and how the treatment would be different depending on which you were using.

I have received the same treatment regardless of the award. In fact, there is seldome any mention of the fact that I am on an award. I have stayed at many a hyatt on FFNs and points, and with the exception of 3 hotels, I have always recieved excellent treatment and upgrades. The PH Tokyo, GH Tokyo, PH Paris. At the Grand Hyatt HK, I have always been upgraded to a club room however sometimes with two beds rather than a King.
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