Hyatt Email Bouncing?
Nov 30, 2004, 8:52 pm
#1
Original Poster
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
Hyatt Email Bouncing?
Not sure if I'm alone on this, but when trying to send an email via the Hyatt.COM website to the Gold Passport folks, I get an error message that says:
Gold Passport Customer Service on Tue, 30 Nov 2004 22:32:00 -0500
The message cannot be delivered due to a configuration error on the
server. Please contact your Administrator.
And then when I tried to email Karen about it here to her [email protected] address, her email bounced too:
I'm sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the message returned below.
The Postfix program
<[email protected]>: host dz1.hyatt.com[140.95.205.120] said: 553 5.3.0
Anyone else?
Gold Passport Customer Service on Tue, 30 Nov 2004 22:32:00 -0500
The message cannot be delivered due to a configuration error on the
server. Please contact your Administrator.
And then when I tried to email Karen about it here to her [email protected] address, her email bounced too:
I'm sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the message returned below.
The Postfix program
<[email protected]>: host dz1.hyatt.com[140.95.205.120] said: 553 5.3.0
Anyone else?
Dec 1, 2004, 8:36 am
#3
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
At Karen's instruction, I sent an email to [email protected] on 11/18 to receive a more timely response than through the webpage.
I still haven't heard back.
I still haven't heard back.
Dec 1, 2004, 8:54 am
#4
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
My company began receiving lots of virus emails on Sunday and it continued through yesterday.
Perhaps Hyatt also got hit and closed the pipe to the internet to recover.
Perhaps Hyatt also got hit and closed the pipe to the internet to recover.
Dec 1, 2004, 9:04 am
#5
Join Date: Mar 2000
Location: BOS
Posts: 2,315
Yes I tried sending an e-mail to the Greenwich Hyatt Monday, and although I had correct e-mail addresses, they got bounced. - - - and I just resent it now, and it seems to have gone through.
Last edited by BeantownFlyer; Dec 1, 2004 at 9:25 am
Dec 1, 2004, 1:06 pm
#6
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
They must have had computer problems yesterday.
Normally my stays post in 24 hours around 1pm EST. My Monday stay has not yet posted.
Mary
Normally my stays post in 24 hours around 1pm EST. My Monday stay has not yet posted.
Mary
Dec 1, 2004, 2:33 pm
#8
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Dear FlyerTalkers:
We apologize for any inconvenience you are experiencing regarding the bounced e-mails. We at Hyatt are aware of the situation and are diligently working to resolve the issue.
If you need immediate assistance, please send me a private message through Flyertalk.
Best Regards,
Karen Smith
Gold Passport Concierge
We apologize for any inconvenience you are experiencing regarding the bounced e-mails. We at Hyatt are aware of the situation and are diligently working to resolve the issue.
If you need immediate assistance, please send me a private message through Flyertalk.
Best Regards,
Karen Smith
Gold Passport Concierge