Same experience as Daftryan and herbertgzb......

40,000 point 5-night suite award stay in early February 2023.
Fantastic breakfast buffet that lasts until noon.
Regency lounge on 17 includes free hot appetizers, charcuterie boards, beer and wine.
Large outdoor pool area.
No balcony off of our dining room or bedroom.
The only "ding" I would have is that our windows (exterior) were filthy.

Taxi ride to the airport was 200 pesos.
Walmart is probably 300 meters away.

NOTE:
NO UBER service from the airport.

Stayed here early July 2023 (21,500 points for 4 nights for a standard King room). It's a nice hotel considering it's Category 1! Got a confirmed upgrade the day before my arrival to a high-floor room but not a suite, so I asked upon check-in if there were any suites available for Globalists. Was told they were fully booked that night, so I said I was willing to settle for a mid-stay upgrade. Was pleasantly surprised I got the the Executive Regency King suite the next day (and for the remainder of my stay). Suite is pretty big, and housekeeping was great. All staff were very friendly, helpful, and spoke good English. Breakfast was okay. Was told that breakfast for Globalists would be in the 17th floor lounge, and not in the restaurant downstairs (where there is a lot more food). Globalists can have breakfast at the restaurant for a discounted price of 250 pesos (was not comped for me at check-out although I didn't bother asking anymore). Overall was a great stay -- nice staff, affordable rates, and great location (there's an Oxxo convenience store right across).

Any recent stays? Looks like a solid place. I mean, Regency.

Sounds like a great stay! We're planning on doing the same route from Merida - Chichen Itza - Tulum but not sure if we should rent a car or get a private driver. If you happen to know a good/safe transportation service, we would really appreciate any recommendation.

If you are interested in paying for a tour guide/driver, we used Argel twice. He's fair, knowledgeable and extremely trusting and trustworthy. Definitely highly recommend him.
https://yucatanawesometours.com

You can probably find someone slightly cheaper to do just transportation.

Thank you for the rec. I'll reach out to see if he's available!

Property is excellent. Lounge in the evenings was not crowded at all — only person in there every time. Free beer and wine.

Arranged tours thru the hotel which went well. Private transportation to the sites.

One odd thing: only restaurant open in the evening is Italian. Our first night here we were craving some Mexican food.

Every member of the staff was friendly. Received an upgrade to Regency King Suite.

Any updates on if Globalist breakfast has indeed moved to lounge only?

That was the case when I was there last May. Never saw anyone else in the Regency Club in the AM or PM.

We tried the buffet breakfast one morning anyways.

It appears the Globalist breakfast is fluid, as we were offered free breakfast in the restaurant. The lounge only had a few pastries in the morning, no hot food.

How far is this hotel from the evening street cultural performances? Looks like the Mayan ball game is in Merida Cathedral, a 30 minute walk.

Yeah, 30-minute walk feels about right if memory serves. Probably around $2 ride on Didi

I just completed a 4 night stay in a king suite on the 16th floor that cost 20k pts + Suite Certificate. It was an excellent stay, and I plan to visit the city and the hotel again, but only in the winter (the summers look unbearable). The highs during the day were 70-80F, the evenings 65-75F, perfect January weather while the US was getting record cold. The very strong US dollar versus the peso made everything look like happy hour.

The good:
The suite - spacious, well laid-out, 2 bathrooms (yes!) and restocked every day with 5-10 bottles of water.
Globalist breakfast - massive spread in the 1st floor restaurant, enough to choose many dishes every day and never repeat one twice. Very attentive service for coffee/water/etc.
Regency Club on the 17th floor - pastries, soft drinks, coffee/ice machines open throughout the day, pretty big food spread from 5-8 pm, including open bar. Carlos made us some cocktails with local liqueurs that were delicious. Between breakfast and the Club, you could never spend a single peso outside of the hotel and be very well fed with local dishes.
Pool - heated (nice when it was only 70 degrees out). The pool bar menu was pretty good, including one of the best club sandwiches I've ever had along with cheap beers.
Service - very responsive and never overbearing (the HR Mex City Polanco usually has 8-12 employees roaming the lobby 24/7 approaching you like a mall kiosk)
Location - you could not put the hotel in a more central location, plus it's a block from a Walmart for cheap essentials.

The bad:
The room has a fridge that looks like a fridge but it's just a 50-55 degree cooler. The cervezas were not happy about that.
I was offered a transfer back to the airport from the hotel concierge for US$50. I instead ordered an Uber for US$8. The mandatory taxis (no Ubers) from the airport run MX$300-400, or US$15-20 for comparison.

The ugly:
The exterior of the hotel is in sad shape. The windows appear to have not been washed in years (it actually makes it difficult to look out the windows) and there are pieces of stone/stucco falling off the exterior. Usually hotels make the outside sexy and skimp on the rooms. It is the opposite here.

A couple of non-hotel observations:
One, we didn't use any tour services. For example, an easy-to-get Uber to the impressive Dzibilchaltún ruins (35 minute drive) was about US$10 each way. I didn't have any desire to be in a vehicle for hours to day-trip to other cities.
Two, I would have spent much more on our vacation but somehow the shopkeepers of Merida got together and decided it would be a wonderful idea to not put a single price tag on any item or shelf in the city. Every purchase becomes a tiring negotiation: clothing, bottle of liquor, candy, nothing has a set price, just a clerk with a big screen calculator that they punch in a different price every time you say no. I don't have hours per day figuring out what I want to buy if I reject the initial OUTRAGEOUS price (a souvenir shop quoted me a price of over US$210 for a shirt and it was down to under US$100 by the time I walked out). Don't tell me it's a cultural thing - it's just a bad business practice that keeps tiny, poor shops tiny and poor.

Anyone know the difference between the deluxe suite and the regency suite? SUA applies to both, curious if one is better than the other. Photos don't really help.

We stayed here twice last year, as bookends to our holiday around the Yucatan. The first stay was good. We enjoyed the breakfast, the location, and having the lounge to relax in at the end of the day. The second stay we had a bad encounter with bed bugs (our first after thousands of hotel stays). And yes, we are absolutely sure and have plenty of photos. The hotel didn't handle it as well as I'd hoped, but again, I don't have any experience with this to know what is common service recovery. We will be returning to Merida this winter and I've searched the internet and see that nobody else mentions an issue with bed bugs at this hotel. Any experience from this group? Hyatt properties are limited in the area and I'm wondering how stupid I'd be to risk another stay.