WOH refusing to grant points for hotel dining
Mar 29, 23, 8:34 pm
#1
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,585
WOH refusing to grant points for hotel dining
So this is a first...
Stayed at the Hyatt Centric Ville-Marie last week and when I checked out, despite dining at the hotel restaurant, "eligible charges" were marked as zero.
I contacted WOH and have been really surprised at how uninformed some of the agents have been. Some have said "well, it has to do with the rate you paid" (uh, no... even if I weren't staying at the hotel I could earn points) or "it was room service" (uh, no... it was dining at the restaurant).
The answer I get from agents is "well, the hotel designated it as ineligible so there is nothing we can do".
Anyone else have this issue? I have never found agents to be anything less than helpful but this time around they're being a bit obtuse IMO...
Stayed at the Hyatt Centric Ville-Marie last week and when I checked out, despite dining at the hotel restaurant, "eligible charges" were marked as zero.
I contacted WOH and have been really surprised at how uninformed some of the agents have been. Some have said "well, it has to do with the rate you paid" (uh, no... even if I weren't staying at the hotel I could earn points) or "it was room service" (uh, no... it was dining at the restaurant).
The answer I get from agents is "well, the hotel designated it as ineligible so there is nothing we can do".
Anyone else have this issue? I have never found agents to be anything less than helpful but this time around they're being a bit obtuse IMO...
Mar 29, 23, 10:18 pm
#3
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,585
Unclear to me at least. I did receive a check/bill to sign with a space for a room number/last name on it so if they weren't affiliated in some way then that option shouldn't have been there....
Mar 29, 23, 11:18 pm
#5
Join Date: May 2019
Programs: AA EXP, UA 1K, Hilton Diamond, Bonvoy Lifetime Titanium Elite, Hyatt Lifetime Globalist
Posts: 433
Mar 29, 23, 11:21 pm
#6
Join Date: Aug 2012
Programs: AA -PLT
Posts: 13
I usually use this link to see if a property's restaurant and/or spa qualifies: https://world.hyatt.com/content/gp/e...iningspadining
The one issue is that if a hotel has multiple restaurants, this won't tell you which one(s) qualify. You'd have to confirm with the hotel in that case.
If you search for a hotel and nothing comes up, then their restaurants(s) and/or spas do not qualify.
The one issue is that if a hotel has multiple restaurants, this won't tell you which one(s) qualify. You'd have to confirm with the hotel in that case.
If you search for a hotel and nothing comes up, then their restaurants(s) and/or spas do not qualify.
Mar 30, 23, 4:41 am
#7
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,721
Mar 30, 23, 6:12 am
#8
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, AC50K
Posts: 2,862
If you ate at the Cartier Arms, that is owned by the same group as the Burgundy Lion pub so it is indeed third party.
The fact that you can charge it to the room is not an indicator of hotel ownership unfortunately.
The fact that you can charge it to the room is not an indicator of hotel ownership unfortunately.
Mar 30, 23, 7:50 pm
#9
Join Date: Nov 2009
Location: Australia
Programs: QF WP, WoH Glob, Accor Plat, Hilton Gold, Marriott Gold
Posts: 263
I usually use this link to see if a property's restaurant and/or spa qualifies: https://world.hyatt.com/content/gp/e...iningspadining
Mar 30, 23, 7:53 pm
#10
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,585
A first for me... I assumed that room charge= points. A bit tacky if you ask me but hey, not big bucks so not the end of the world.
Mar 30, 23, 8:30 pm
#11
Join Date: Oct 2022
Location: Seattle WA USA
Programs: Hyatt glob, KLM/AirFrance plat
Posts: 68
Unfortunately this even happens with parking times to times. Even when parking is free for Globalists on an award stay, (and therefore you'd imply it's part of the hotel), nothing should be assumed. They'll say it's operated by a 3rd party, and the next time you have to pay for it (through the hotel bill) they won't give you points for that.
Good news is at least from the bank perspective, it still counts as Hyatt, so you'll get some extra points if using Hyatt credit card.
Good news is at least from the bank perspective, it still counts as Hyatt, so you'll get some extra points if using Hyatt credit card.
Mar 30, 23, 8:56 pm
#12
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,585
Unfortunately this even happens with parking times to times. Even when parking is free for Globalists on an award stay, (and therefore you'd imply it's part of the hotel), nothing should be assumed. They'll say it's operated by a 3rd party, and the next time you have to pay for it (through the hotel bill) they won't give you points for that.
Good news is at least from the bank perspective, it still counts as Hyatt, so you'll get some extra points if using Hyatt credit card.
Good news is at least from the bank perspective, it still counts as Hyatt, so you'll get some extra points if using Hyatt credit card.
I thought that Hyatt was free of these shenanigans... unlike Marriott and IHG with 10,000 exceptions to every benefit... but now I know :-)
Mar 30, 23, 8:59 pm
#13
Join Date: Feb 2009
Posts: 6,443
Only $5 of my ~$700 spend at Hyatt Centric Key West last week earned points , I paid for the room with points and earn most of my Hyatt points via credit card SUB and transfers from UR so it's not a big deal.
The restaurants were Shor and the pool bar
I did get 2 $50 credits ( one bill I paid with my Hyatt CC at the bar before we could check in and the other was room charges for the rest of our stay ) on the WOH business card so I guess Hyatt owns both places.
The restaurants were Shor and the pool bar
I did get 2 $50 credits ( one bill I paid with my Hyatt CC at the bar before we could check in and the other was room charges for the rest of our stay ) on the WOH business card so I guess Hyatt owns both places.
Mar 30, 23, 9:43 pm
#14
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,721
I don't think it's uncommon for 3rd party places inside the hotel to allow room charges.
