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Originally Posted by NJNY
(Post 35087769)
I do keep a running balance in Excel in case there is such a discrepancy, and it has helped me a few times when otherwise I'm not sure I could have tracked back to a problem.
Though, I think you can see your balance on the account summary that they email, so maybe look at the last one they sent to see if you can trace this? |
This thread is Google's top result when searching for "†Points will be deducted from your account when the reservation is confirmed," which I am now seeing.
I booked an award stay at a Park Hyatt in Asia. My wife is traveling there without me, and she has a Hyatt account that she has never used herself. So I called to transfer the stay under her name, providing her account number. The stay now appears on her account, not on mine. But the points that I used to book the stay have been re-deposited into my account. Meanwhile, her account balance is (and has always been) zero points. The stay on her account has a Confirmation number, but it also has the quoted language above: "†Points will be deducted from your account when the reservation is confirmed." Is this problematic? I don't want her to be at the check-in desk on the other side of the world and be told that she doesn't have a room. But I also don't want to call in if I don't have to, especially if I may have lucked into keeping these points. I'll call if there's any question, though. |
Originally Posted by whitesock
(Post 37535307)
This thread is Google's top result when searching for "†Points will be deducted from your account when the reservation is confirmed," which I am now seeing.
I booked an award stay at a Park Hyatt in Asia. My wife is traveling there without me, and she has a Hyatt account that she has never used herself. So I called to transfer the stay under her name, providing her account number. The stay now appears on her account, not on mine. But the points that I used to book the stay have been re-deposited into my account. Meanwhile, her account balance is (and has always been) zero points. The stay on her account has a Confirmation number, but it also has the quoted language above: "†Points will be deducted from your account when the reservation is confirmed." Is this problematic? I don't want her to be at the check-in desk on the other side of the world and be told that she doesn't have a room. But I also don't want to call in if I don't have to, especially if I may have lucked into keeping these points. I'll call if there's any question, though. I would also fill out and attach the points transfer form with the email that's found here as a CYA so that the points will be transferred to her account. |
Originally Posted by flyingpigcorner
(Post 36086111)
Did they eventually get deducted? Seeing the same on my account now.
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