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-   -   Concierge made a negative points reservation without notification (https://www.flyertalk.com/forum/hyatt-world-hyatt/2115070-concierge-made-negative-points-reservation-without-notification.html)

AirbusFan2B Mar 17, 2024 7:13 am


Originally Posted by NJNY (Post 35087769)
I do keep a running balance in Excel in case there is such a discrepancy, and it has helped me a few times when otherwise I'm not sure I could have tracked back to a problem.

Though, I think you can see your balance on the account summary that they email, so maybe look at the last one they sent to see if you can trace this?

The monthly “Your Account Summary” email from World of Hyatt shows current points at the top. This may help with account reconciliation.

whitesock Jan 13, 2026 7:41 am

This thread is Google's top result when searching for "†Points will be deducted from your account when the reservation is confirmed," which I am now seeing.

I booked an award stay at a Park Hyatt in Asia. My wife is traveling there without me, and she has a Hyatt account that she has never used herself. So I called to transfer the stay under her name, providing her account number. The stay now appears on her account, not on mine. But the points that I used to book the stay have been re-deposited into my account. Meanwhile, her account balance is (and has always been) zero points. The stay on her account has a Confirmation number, but it also has the quoted language above: "†Points will be deducted from your account when the reservation is confirmed."

Is this problematic? I don't want her to be at the check-in desk on the other side of the world and be told that she doesn't have a room. But I also don't want to call in if I don't have to, especially if I may have lucked into keeping these points. I'll call if there's any question, though.

DaytonaNole Jan 13, 2026 6:32 pm


Originally Posted by whitesock (Post 37535307)
This thread is Google's top result when searching for "†Points will be deducted from your account when the reservation is confirmed," which I am now seeing.

I booked an award stay at a Park Hyatt in Asia. My wife is traveling there without me, and she has a Hyatt account that she has never used herself. So I called to transfer the stay under her name, providing her account number. The stay now appears on her account, not on mine. But the points that I used to book the stay have been re-deposited into my account. Meanwhile, her account balance is (and has always been) zero points. The stay on her account has a Confirmation number, but it also has the quoted language above: "†Points will be deducted from your account when the reservation is confirmed."

Is this problematic? I don't want her to be at the check-in desk on the other side of the world and be told that she doesn't have a room. But I also don't want to call in if I don't have to, especially if I may have lucked into keeping these points. I'll call if there's any question, though.

I would shoot an email to [email protected] to get something in writing.

I would also fill out and attach the points transfer form with the email that's found here as a CYA so that the points will be transferred to her account.

drod Jan 16, 2026 6:40 am


Originally Posted by flyingpigcorner (Post 36086111)
Did they eventually get deducted? Seeing the same on my account now.

What's the verdict on these seemingly free stays?! I also needed the help of a Globalist agent and I see the reservation in my account but no points were withdrawn.


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