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Dream Hollywood REVIEW - MASTER THREAD

Dream Hollywood REVIEW - MASTER THREAD

Old Jun 7, 2024, 1:06 am
  #31  
 
Join Date: Apr 2004
Location: CA
Posts: 1,353
Originally Posted by southlondonphil
The pool bar and grill is actually run by Tao Group Hospitality rather than the hotel itself I believe, and yes, those folks were great.

Stayed here recently on a Hyatt Priv rate. All I got as a Room Upgrade was a minor bump from Bronze to Bronze with Balcony - on the other hand the lower 'Bronze' floors are further from the noise of the rooftop club on weekends so 'comme ci, comme a'.

On Checking out I did have to get the front desk to add the Priv $100 F & B Credit and Free Breakfast Credit though, and I now have to open a case with Hyatt because I've been credited with an Eligible Spend amount that is $300 less than even the pre-'taxes and fees' cost of the accomodation, before even taking into account any additional F & B spend.
Seems I am also running into this issue. I had a spend of 199 for the room, tax was like 30+ amenity not charged as I am globalist. Point wise they based it on qualifying spend of 17x. No clue how they got this number. I couldn't even pull up the folio in the app. After a reservation agent sent me the folio, they went crickets to my follow up email.
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Old Jun 8, 2024, 11:30 am
  #32  
 
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 1,108
This is a common IT problem with Hyatt across all properties. Waived items (parking/resort fee/breakfast) end up taking eligible spend negative.
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Old Jun 8, 2024, 5:14 pm
  #33  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,676
Originally Posted by southlondonphil
and I now have to open a case with Hyatt
Originally Posted by kaiotes
After a reservation agent sent me the folio, they went crickets to my follow up email.
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These types of things are what MHC is for.
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econ is offline  
Old Jun 11, 2024, 7:55 am
  #34  
 
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,079
Originally Posted by stvr
This is a common IT problem with Hyatt across all properties. Waived items (parking/resort fee/breakfast) end up taking eligible spend negative.
correct.

Ive had my concierge fix this issue manually. I used to just ignore it but now Ill contact and ask for a fix, since its less points and less Lifetime base points too
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