"Direct Bill" Doesn't Qualify For Night Credits or Points?
Jun 13, 2022, 6:50 pm
#1
Original Poster
Join Date: Jun 2009
Posts: 263
"Direct Bill" Doesn't Qualify For Night Credits or Points?
I just spent a week in LA at a Hyatt property. The stay posted to my account, but I didn't receive points or night credits for the stay. When I called the Globalist line, they said that because it was a "Direct Bill" booking (paid for as a block of rooms via my company), it didn't qualify for points or night credits.
Is this a common occurrence with Hyatt properties? I've never ran into an issue like this with stays that were paid for and booked directly with Hyatt.
Is this a common occurrence with Hyatt properties? I've never ran into an issue like this with stays that were paid for and booked directly with Hyatt.
Jun 13, 2022, 7:45 pm
#2
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Join Date: Mar 2014
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3. Charges Billed to Member. In order for a Member to earn points, the bill for qualifying charges must be in that Member’s name and the Member must personally pay for all charges (i.e., the charges are paid by the Member in cash, using a payment device for which the Member is the named account holder or an authorized signatory, or are billed back to Member’s company or organization for payment and are not settled to a master account/posting master). A Member will only earn points for qualifying charges after the Member completes his/her stay and is checked out of the applicable hotel, resort, or other participating property.
Jun 13, 2022, 7:50 pm
#3
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