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Problems with the Hyatt app MASTER THREAD

Problems with the Hyatt app MASTER THREAD

Old Feb 12, 2023, 3:27 pm
  #31  
 
Join Date: Oct 2022
Posts: 34
Can't login to the app nor the website.
Russelljohnson is offline  
Old Feb 12, 2023, 4:03 pm
  #32  
 
Join Date: Feb 2003
Posts: 8,103
Originally Posted by Russelljohnson
Can't login to the app nor the website.
Same here. Their authentication server is evidently down.
beltway is offline  
Old Feb 12, 2023, 5:16 pm
  #33  
 
Join Date: Jun 2022
Location: LAX, SNA
Programs: Hyatt Globalist, AA Plat Pro, IHG Diamond Ambassador, Marriott Gold, Hilton Gold, Hertz PC, Avis PC
Posts: 1,412
Just called in and Hyatt said it's a known issue since 1 PM PST.
lowkeyflyer is offline  
Old Feb 12, 2023, 5:29 pm
  #34  
 
Join Date: Feb 2003
Posts: 8,103
Originally Posted by lowkeyflyer
Just called in and Hyatt said it's a known issue since 1 PM PST.
Seems to be fixed. I was able to log in & tweak a few reservations a few minutes ago.
beltway is offline  
Old Feb 12, 2023, 5:37 pm
  #35  
 
Join Date: Jun 2022
Location: LAX, SNA
Programs: Hyatt Globalist, AA Plat Pro, IHG Diamond Ambassador, Marriott Gold, Hilton Gold, Hertz PC, Avis PC
Posts: 1,412
Login is inconsistent. There is still a problem with Globalists specifically. Sometimes it will say that your status is "Member". If you go to the "Contact" tab in the bottom, it will show you the "Member Line" instead of "Globalist Line"
lowkeyflyer is offline  
Old Feb 13, 2023, 1:08 am
  #36  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,297
Originally Posted by lowkeyflyer
Login is inconsistent. There is still a problem with Globalists specifically. Sometimes it will say that your status is "Member". If you go to the "Contact" tab in the bottom, it will show you the "Member Line" instead of "Globalist Line"
I've seen "Member Line" even when it shows Globalist elsewhere on the app. It still routed to the Globalist phone number.
econ is online now  
Old Feb 13, 2023, 1:20 am
  #37  
 
Join Date: Jun 2022
Location: LAX, SNA
Programs: Hyatt Globalist, AA Plat Pro, IHG Diamond Ambassador, Marriott Gold, Hilton Gold, Hertz PC, Avis PC
Posts: 1,412
Originally Posted by econ
I've seen "Member Line" even when it shows Globalist elsewhere on the app. It still routed to the Globalist phone number.
Definitely does not route to the Glob line. Routes you to 994-9288. Previously routed you to 544. But after checking online just now it seems like 544 is actually the standard number? Not sure anymore.
lowkeyflyer is offline  
Old Feb 13, 2023, 1:38 am
  #38  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,297
Originally Posted by lowkeyflyer
Definitely does not route to the Glob line. Routes you to 994
That is one of the Glob lines, according to the website.
econ is online now  
Old Feb 17, 2023, 2:54 pm
  #39  
 
Join Date: Sep 2021
Posts: 304
Previous 2 stays, check in or check out through the app wasnt available. Is it just me? I havent seen any posts on this within the past week
Seagull689 is offline  
Old Feb 17, 2023, 3:21 pm
  #40  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,622
Originally Posted by Seagull689
Previous 2 stays, check in or check out through the app wasnt available. Is it just me? I havent seen any posts on this within the past week
Works for me. I did check out via app yesterday.
SanDiego1K is offline  
Old Feb 17, 2023, 9:48 pm
  #41  
 
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,547
Originally Posted by SanDiego1K
Works for me. I did check out via app yesterday.
Same
jasonvr is offline  
Old Apr 12, 2023, 12:15 pm
  #42  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,897
There seems to be legitimate issues today even Hyatt.com is giving this error that I havent seen before :

Excuse us while we do a little housekeeping.

Hyatt.com and other related sites are currently down for maintenance. Please come back soon.
coleslaw is offline  
Old Apr 12, 2023, 12:43 pm
  #43  
 
Join Date: Jun 2020
Posts: 467
Originally Posted by coleslaw
There seems to be legitimate issues today even Hyatt.com is giving this error that I havent seen before :



Glob lites broke hyatt!!! /s

DELee likes this.
Warriorconcept is offline  
Old Apr 14, 2023, 3:45 am
  #44  
 
Join Date: Jul 2014
Posts: 158
Room key

Aside from the normal bugs, now I can't use mobile check in. I get to the page where it asks for a code that was texted to my phone, I receive the code, enter the code, but nothing happens. Any ideas?
NJTeacher is offline  
Old Jun 20, 2023, 11:33 pm
  #45  
 
Join Date: Mar 2019
Programs: UA 1K, AA Plat, DL Gold, Marriott Titanium, Hyatt Globalist, Hilton Diamond, Avis PC, Hertz PC
Posts: 41
Mobile key never ever works for me at one particular property. Any suggestions on how to get it fixed? Front desk has no idea. Theyve revoked and reissued it during multiple reservations without any change.

The key creator kiosks also NEVER work for me.

Any tips?
Amargolis is offline  

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