New Hyatt App Update not showing Upcoming Stays
Nov 15, 2021, 10:36 pm
#1
Original Poster
Join Date: May 2014
Location: Taipei
Posts: 1,125
Mobile App Error
...when booking dates with varying point redemption requirements due to peak/off-peak. Anyone else notice this? I kept getting an error at the final booking confirmation stage. So I tested out a few other dummy hotel reservations that spanned nights with different points requirements. Same error every time unless I dropped the offending dates so that the new bookings were entirely peak or off-peak.
This seems like it would be a common issue for others, unless it's just my app not being updated? Had to wait to get on the computer to successfully book my original search that included standard and off-peak nights.
This seems like it would be a common issue for others, unless it's just my app not being updated? Had to wait to get on the computer to successfully book my original search that included standard and off-peak nights.
Nov 16, 2021, 9:14 am
#2
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
I get this too but only on one account and not the other. Not sure what's happening but invariably it is NOT Hyatt's fault lol
Nov 16, 2021, 12:05 pm
#4
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
It's... probably not an IT glitch. Rather, they are just doing this to preserve award inventory...
Nov 16, 2021, 12:27 pm
#5
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Was this happening when using the the app version update released within the last 20 hours? Or also on older versions of the app?
I am getting that the rate is no longer available when trying to book across standard and peak pricing dates in one booking. But booking the standard price dates separately from the off-peak price dates worked fine.
Seems like it’s still a work in progress.
I am getting that the rate is no longer available when trying to book across standard and peak pricing dates in one booking. But booking the standard price dates separately from the off-peak price dates worked fine.
Seems like it’s still a work in progress.
Nov 16, 2021, 12:55 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Surely they must now spend $142MM, give or take, on IT in 2022, otherwise it's a disaster of a company and not up to Hilton's shining standards
Nov 16, 2021, 5:36 pm
#8
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Nov 17, 2021, 3:14 am
#10
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
I don't know if Hyatt hired people from Marriott's IT department, but the app has been extraordinarily buggy these last few months. I get frequently logged out, quitting the app entirely logs you out, mobile keys don't register with ease or work, my upcoming stays disappear, I've had glitches in pricing and flow come up when making reservations and just about everything takes ages to load. I've reached a point where if I see an update for the app in the App Store, my insides clench because I feel like for one thing Hyatt will fix, twenty other things will break.
Sigh.
khabah
Sigh.
khabah
Nov 17, 2021, 8:05 am
#12
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I don't know if Hyatt hired people from Marriott's IT department, but the app has been extraordinarily buggy these last few months. I get frequently logged out, quitting the app entirely logs you out, mobile keys don't register with ease or work, my upcoming stays disappear, I've had glitches in pricing and flow come up when making reservations and just about everything takes ages to load. I've reached a point where if I see an update for the app in the App Store, my insides clench because I feel like for one thing Hyatt will fix, twenty other things will break.
Sigh.
khabah
Sigh.
khabah
Nov 17, 2021, 3:30 pm
#13
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 732
upcoming stays have disappeared
Nov 17, 2021, 3:36 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061