hotelfanatic

After noticing this thread, I decided to take a look at my one remaining FNA. I have 2 and they were earned at different times. The last one was when i reached 30 nights in May. Now I see that one (expiring May 9 2022) was used on one of my July stays. The one that is left expires on 12/15/2021. I did not get to pick which cert to use when I booked my July Stay. Shouldn't the system pick the one that will expire next and not the one that expires last? Probably have to call HD to get this one fix.

Category 1-4 Promotion Award
2 Earned 1 Redeemed 1 Available
Expiration Date Dec 15, 2021


Category 1-4 Promotion Award
1 Earned 1 Redeemed 0 Available
Expiration Date May 9, 2022


************************************************** *
Here is an update after speaking with the Glob HD. The available one is the 30 night milestone award and it expires in 180 days. I must have booked a stay using 5/9/22 FNA just before the milestone award hit my account. If I was aware of the 180 expiration date, I could have called HD to have them switch it before my stay. And she confirmed the system is smart enough to pick the one that expires next. My mistake, lesson learnt.

HoustonConsultant

As others noted, it is not an IT issue, and with that many free nights, you could attempt to book two adjoining rooms as a do-it-yourself suite. Then, if the adjoining rooms were not really what you were looking for, you could potentially ask your concierge or the hotel itself if they could just move you to a regular suite.

coleslaw

An easy mistake to make since the Hyatt site doesn’t show you when/where an award has been redeemed, just the super high level available/redeemed count by expiration date. I end up keeping a separate spreadsheet tracking future stays that use awards and the corresponding award expiration dates and every so often I compare that vs expiration dates of unused awards. It’s been more of a hassle this year vs previous since there have been so many extra awards in the mix…. Which is not the worst problem to have.

59Impala

Not quite, you can track it in the "past activity" section in your account. You will see for which reservation an award was used, but looking at the history after a couple of months will not really allow you to tie the exact used award to the reservation, so there it makes sense to keep a spreadsheet

Now that I have cancelled my US trip and 6 TSU's were returned to my account again, they all expire in Dec 21. MHC said I should call her back in December for an extension.

coleslaw

In the past activity section you'll see reservations that were made with awards but you won't see any detail until you expand each reservation - even then you only see the award issue date and not the expiration date. Which is fine if you just have one or two reservations... but becomes a real mess if you have lots of account activity and multiple award reservations. My spreadsheet is a little painful, but for me it's better than the alternative.

azepine00

Not sure if intentional or not whether this is "IT" but I was told on several occasions that the system can not apply two certificates therefore its impossible to put tsu or club upgrade on top of those free night certs.

hotelfanatic

My 6 month cert expires on 12/15, not 12/31. I just used it to book a night in a couple of weeks. I would have prefer it to expire end of year where I can use it over Christmas weekend.

Matt4200

Okay so after speaking to MHC at length about possibly exchanging Certs for points, extensions and so on I was told that -

Hyatt Corporate has instructed all Concierges whether Globalist Concierge Line, Customer Service or MHC that as of now no certificates are to be exchanged for points, this may change but they put a freeze on it due to the massive extensions.

Additionally, MHC said that Hyatt has allowed them to grant extensions for any certificates earned in 2021 through at least the end of the year. This is done upon request, not automatically. So if you have certificates expiring and you would like them extended just reach out and ask.

Pretty straightforward easy message -

Hello,

I have a Category 1-7 Certificate expiring in November. Unfortunately I don’t think I’ll be able to use it by then. I wanted to reach out and see, are you’re able to extend it to the end of the year?

Kind Regards,


XXXX

miss_travel

I second this. Marriott has also let me use expired certs for rooms. Hyatt may be a superior brand in many regards, but it insists on customer unfriendly cert rules, and we need to call that out.

font

Thank you for this, I reached out on Twitter and had my two certs that were set to expire before the end of the year extended all the way to the end of March.

nycvisitor

Denied via Twitter and twice over the phone

59Impala

try again in the month they expire. MHC advised me she can then do it, but not now.

azepine00

hyatt issues far more certs and they actually can be used at decent properties unlike marriott where your best use is airport hotel in small town..

nycvisitor

Thanks for the tip !

Kacee

Yeah there's such a glut of these, I don't see any great injustice in letting them expire if people can't use them. I say that as someone who has four Cat 1-4s expiring Dec. 31, 2021
The certs have expiration dates, which have already been extended due to Covid. I don't see anything "customer unfriendly" about eventually expiring them if people don't use them.

Also, Marriott has gotten much stricter about extending certs since the merger. The days of one phone call resulting in a "sure, let me extend that 12 months for you" are long past.