Certificates Are Being Extended?
Jan 4, 2022, 7:07 am
#676
Join Date: Dec 2021
Posts: 2
I am an Explorist via perpetual MGM status match. No stays in 2021, only a few in early 2020. I have two chase certs expiring 12/31. Via app chat I was told I “do not qualify for compensation.” I asked if they were able to tell me the criteria for compensation and as expected they declined.
Jan 4, 2022, 8:20 am
#677
Suspended
Join Date: Nov 1999
Posts: 24,153
Sure, whatever I let expire is my problem, of course. However, for the past 6 months, off the top of my head, Vegas hotel-casinos have returned to close to normal service levels and so have Amex CLs. And, I don't see anyone dropping like flies because of it. So, I do blame Hyatt--not Covid anymore--that the domestic hotels in their portfolio are still paring down services. If they insist on using the Covid rationale for going the cheapo route, why shouldn't I? Again, the tit-for-tat thing.
If I recall, I've always qualified by the requisite 55 or 60 nights in addition to base points. I'm not sure what loyalty means to WOH, but it's their definition. In other words, I want more than a long nicely written letter (which I barely read, by the way) with a bunch of market fluff welcoming me as a Globalist preparing me for pared down room service, lounges closed or opened with pared down offerings and how suites are scarce. Value my loyalty? Give me my tangible perks & benefits--I don't give a rat's a** about whatever WOH's marketing is peddling this week.
If I recall, I've always qualified by the requisite 55 or 60 nights in addition to base points. I'm not sure what loyalty means to WOH, but it's their definition. In other words, I want more than a long nicely written letter (which I barely read, by the way) with a bunch of market fluff welcoming me as a Globalist preparing me for pared down room service, lounges closed or opened with pared down offerings and how suites are scarce. Value my loyalty? Give me my tangible perks & benefits--I don't give a rat's a** about whatever WOH's marketing is peddling this week.
No question that many hotels have used Covid as an excuse to cut our benefits, but IMO Hilton and Marriott and IHG have been worse. Heck Hlton went from a free breakfast to given some credit per day that is use or lose and with it you can get a cup of coffee and a muffin. The airlines are no better either. Worse yet is I wouldnt be surprised to see many cuts become permanent.
It reminds me of a friend who was made a VP where she worked, when I asked how much more she will make she said nothing but Im now a VP. I countered Id rather be called the janitor and make $25 more a week, then to get a new title and alot more work and $0 extra to show for it. So in rare cases things probably will never return to the good ole days unless it wont cost the hotel/carrier anything out of pocket and I ex[ect even more cut backs going forward as long as they feel they can get away with it
Jan 4, 2022, 9:55 am
#678
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
I'm even easier to please. Just don't make it a necessity to 1) read the T&C (I know, some of you the like to read, I ain't one of 'em), and 2) don't make me text, email, twit or otherwise call begging for stuff that you're clearly willing to offer members.
Customer service excellence is when I only need to call around once per year for relatively significant stuff, not for pieces of crumb sprinkled here and there.
Customer service excellence is when I only need to call around once per year for relatively significant stuff, not for pieces of crumb sprinkled here and there.
... I understand that Hyatt took care of those who either were locked in their Country w/o being able to travel and w/o any Hyatts that they could have been used at, to top it off it seems that Hyatt thanked those who showed loyalty and had some stays during the year to either give pts or extend the certs further
(*Well, the CC status, which is mostly useless.)
Jan 4, 2022, 10:11 am
#679
Suspended
Join Date: Nov 1999
Posts: 24,153
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Not sure what you mean by this, but I haven't seen examples of this. I've been Globalist/Diamond for at least a decade, but as of now, I'm looking at dropping to no status on March 1* because the Hyatts in my two main work destinations remain closed. I also had four TSUs and a Chase free night disappear from my account with no extension and no points.
(*Well, the CC status, which is mostly useless.)
Not sure what you mean by this, but I haven't seen examples of this. I've been Globalist/Diamond for at least a decade, but as of now, I'm looking at dropping to no status on March 1* because the Hyatts in my two main work destinations remain closed. I also had four TSUs and a Chase free night disappear from my account with no extension and no points.
(*Well, the CC status, which is mostly useless.)
Jan 4, 2022, 10:17 am
#680
Join Date: Mar 2016
Posts: 981
Something tells me that that OP has 2 certs due to 1- having the CC and the other spending $15K, and besides that has no other Hyatt stays. in '21 wasnt Explorist given for 15 nights? So why should Hyatt in this case extend or give pts? I dont blame Hyatt for saying use them or loose them
Jan 4, 2022, 11:19 am
#681
Join Date: Aug 2014
Location: MSP
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Explorist
Posts: 100
I would like to know if there are any cases of certs getting successfully converted to points, where ALL of the following are true:
- Those awards are from Chase free nights
- Awards expired on 12/31/2021 ( not other dates )
- Have 9 or less nights in 2021 ( including the 5 nights given by the card)
If you did met all the above condition and did try to get the free night converted / extended:
-Did you contact before or after 12/31/2021?
-Contact method ( call / chat / twitter etc.)
-Successful of converting or not
-How many points did you get per night
- Ethnicity / Race
Let's see if we get a pattern here.
=====
My own datapoint:
- 7 nights in 2021 ( 5 from card, 2 from card spend, no actual stay )
- 2 Chase award nights expired 12/31/2021
- DECLINED: Called on 12/27/2021, promised it will be converted to 10K per night to get off the phone. Points not showing, called on Sunday 1/2 and they walked back on promise, citing the 10 night requirement. Call back on 1/3, same result.
- Asian-American
- Those awards are from Chase free nights
- Awards expired on 12/31/2021 ( not other dates )
- Have 9 or less nights in 2021 ( including the 5 nights given by the card)
If you did met all the above condition and did try to get the free night converted / extended:
-Did you contact before or after 12/31/2021?
-Contact method ( call / chat / twitter etc.)
-Successful of converting or not
-How many points did you get per night
- Ethnicity / Race
Let's see if we get a pattern here.
=====
My own datapoint:
- 7 nights in 2021 ( 5 from card, 2 from card spend, no actual stay )
- 2 Chase award nights expired 12/31/2021
- DECLINED: Called on 12/27/2021, promised it will be converted to 10K per night to get off the phone. Points not showing, called on Sunday 1/2 and they walked back on promise, citing the 10 night requirement. Call back on 1/3, same result.
- Asian-American
Last edited by neutralist; Jan 4, 2022 at 11:24 am Reason: datapoint
Jan 4, 2022, 12:09 pm
#682
Join Date: Jan 2022
Programs: Chase, Hyatt
Posts: 7
I would like to know if there are any cases of certs getting successfully converted to points, where ALL of the following are true:
- Those awards are from Chase free nights
- Awards expired on 12/31/2021 ( not other dates )
- Have 9 or less nights in 2021 ( including the 5 nights given by the card)
If you did met all the above condition and did try to get the free night converted / extended:
-Did you contact before or after 12/31/2021?
-Contact method ( call / chat / twitter etc.)
-Successful of converting or not
-How many points did you get per night
- Ethnicity / Race
Let's see if we get a pattern here.
=====
My own datapoint:
- 7 nights in 2021 ( 5 from card, 2 from card spend, no actual stay )
- 2 Chase award nights expired 12/31/2021
- DECLINED: Called on 12/27/2021, promised it will be converted to 10K per night to get off the phone. Points not showing, called on Sunday 1/2 and they walked back on promise, citing the 10 night requirement. Call back on 1/3, same result.
- Asian-American
- Those awards are from Chase free nights
- Awards expired on 12/31/2021 ( not other dates )
- Have 9 or less nights in 2021 ( including the 5 nights given by the card)
If you did met all the above condition and did try to get the free night converted / extended:
-Did you contact before or after 12/31/2021?
-Contact method ( call / chat / twitter etc.)
-Successful of converting or not
-How many points did you get per night
- Ethnicity / Race
Let's see if we get a pattern here.
=====
My own datapoint:
- 7 nights in 2021 ( 5 from card, 2 from card spend, no actual stay )
- 2 Chase award nights expired 12/31/2021
- DECLINED: Called on 12/27/2021, promised it will be converted to 10K per night to get off the phone. Points not showing, called on Sunday 1/2 and they walked back on promise, citing the 10 night requirement. Call back on 1/3, same result.
- Asian-American
It seems to be luck of the draw based on which agent is reached. I had free Chase nights converted to points with no actual stays and less than 10 "nights" on the books.
Fruitless chat contacts before the 12/31 expiration, but a phone call after the 12/31 expiration worked. Just keep trying.
Last edited by maple_hill; Jan 4, 2022 at 12:15 pm
Jan 4, 2022, 12:28 pm
#683
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,420
I can't even get through to an agent via phone or chat to request points for my 4 expired CAAs. I tried every day last week and yesterday. I guess I'll just keep trying.
Jan 4, 2022, 1:19 pm
#684
Join Date: Aug 2014
Location: MSP
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Explorist
Posts: 100
Your name is on your profile. When you talk over the phone they can determine accent. That might be enough info to determine ethnicity.
Jan 4, 2022, 4:05 pm
#685
Join Date: Jan 2014
Location: North America
Programs: Marriott Bonvoy Titanium, Hyatt Globalist, United Silver
Posts: 32
Never getting old seeing the complaint about status obtained from OPM anyway 
As for as extension goes, anyone ever thought that maybe this is due to Hyatt IT inability to remove those certs immediately? Hence the CSR/Concierge/twitter rep are instructed not to offer anything for until the very last moment/expired? AFAIK, those awards certs doesn't disappear from one's account even after points have been issued.
As for as extension goes, anyone ever thought that maybe this is due to Hyatt IT inability to remove those certs immediately? Hence the CSR/Concierge/twitter rep are instructed not to offer anything for until the very last moment/expired? AFAIK, those awards certs doesn't disappear from one's account even after points have been issued.
Jan 4, 2022, 4:10 pm
#686
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,192
Time to close this thread. We will need new data points soon for the February CL certificates expiring. I've got 4.
This thread has switched to status extensions rather than certificate extensions and has gone off the rails.
This thread has switched to status extensions rather than certificate extensions and has gone off the rails.
Jan 4, 2022, 4:37 pm
#687
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,031
If anyone is still interested in the original topic (I just skipped a page of unrelated posts), I had a weird situation.
In late Dec, I asked for 10K for my 1-4 expiring on 12/31/21.
They said no. Wait until it expires.
Early Jan, I go back and they say that I had no cert expiring 12/31/21. But they did find one that expired in Nov, they said, and gave me 10K for that.
Sure seems like the Dec rep saw that my cert hadn't expired, but maybe they never checked?
Anyway, I'm even, so I'm not complaining, but I'm wishing that:
1-I had screenshots and
2-these had serial numbers.
In late Dec, I asked for 10K for my 1-4 expiring on 12/31/21.
They said no. Wait until it expires.
Early Jan, I go back and they say that I had no cert expiring 12/31/21. But they did find one that expired in Nov, they said, and gave me 10K for that.
Sure seems like the Dec rep saw that my cert hadn't expired, but maybe they never checked?
Anyway, I'm even, so I'm not complaining, but I'm wishing that:
1-I had screenshots and
2-these had serial numbers.
Jan 4, 2022, 5:06 pm
#689
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Jan 4, 2022, 6:19 pm
#690
Suspended
Join Date: Nov 1999
Posts: 24,153
they may not want to say which on a public forum,and understandably. So then they can PM you the names as long as you agree not to post which they are. Not saying making things up but its hard to believe they stay at only 2 Hyatts and both are closed and have been for the whole year, thou its possible. and there arent any Hyatts in any other location where they have clients or go for leisure