Hyatt Prive Free Night Stay Credit?
May 19, 2021, 11:02 am
#1
Original Poster
Join Date: Dec 2001
Posts: 343
Hyatt Prive Free Night Stay Credit?
Hi FTers, this is the first time I've stayed on one of these rates, and wanted to hear your perspective before reaching out to Hyatt. I booked a "Prive" package where you get the 4th night free. I received 3 nights as stay credit and not 4. Should I have received credit for all 4 nights? Thanks!
May 19, 2021, 11:08 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
IME I received credit for the night several years ago but not more recently. Since then, Hyatt has had some promos (I remember one for RCs and one for HPs) with a third or fourth night free where the T&C were very explicit that the free night would not count for elite status.
As a practical matter, YMMV but if you do get credit, I suspect it is a mistake that is more likely to happen if the bill shows the total room rate divided by all the nights rather than a charge for each of three nights and nothing showing for the room rate for the fourth (free) night.
In the distant past, there were reports of people getting nights credit for rooms that were master billed by making sure that something not eligible for the master bill was charged to the room, so that a bill was generated, but I haven't seen any datapoints recently, so I would assume that this loophole has been closed.
As a practical matter, YMMV but if you do get credit, I suspect it is a mistake that is more likely to happen if the bill shows the total room rate divided by all the nights rather than a charge for each of three nights and nothing showing for the room rate for the fourth (free) night.
In the distant past, there were reports of people getting nights credit for rooms that were master billed by making sure that something not eligible for the master bill was charged to the room, so that a bill was generated, but I haven't seen any datapoints recently, so I would assume that this loophole has been closed.
May 19, 2021, 11:09 am
#3
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,946
Hi FTers, this is the first time I've stayed on one of these rates, and wanted to hear your perspective before reaching out to Hyatt. I booked a "Prive" package where you get the 4th night free. I received 3 nights as stay credit and not 4. Should I have received credit for all 4 nights? Thanks!
May 19, 2021, 11:29 am
#5
Join Date: Jul 2006
Posts: 1,344
Is this the case where the "nth night free" is really the rate for the paid rates spread out over all the days including "nth night free"?
May 19, 2021, 11:32 am
#6
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,946
If you have a non-zero rate for the nth night then you'll get credit for it. But for all of the Prive 3rd/4th night free rates I've booked the 3rd/4th night has shown a $0 rate on the confirmation - and I didn't get credit for it.
May 20, 2021, 10:31 am
#9
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
Nice! Mine query was “can I have credit for this zero rate night anyway?” Which was probably not the best way to phrase it.