COVID testing at Hyatt properties
#61
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,819
I was curious how the Grand Hyatt Playa del Carmen was handling covid testing and this is the response I got from them. The antigen test is pretty cheap so dont know that I would be so concerned about getting it free but 3 nights is reasonable and a nice perk.
#62
Join Date: Apr 2019
Location: DEN
Programs: DL DM
Posts: 583
I got tested yesterday at the Hyatt Ziva/Zilara Cap Cana. Did an antigen test, and it was free (a PCR test also was available for no cost). I made my appointment when I checked in. The test was conducted at the conference center located in between the two hotels. Consisted of checking in, being escorted into the private room where the single nurse takes the test, and waiting in a common area for the results (did find that kind of odd, but me and my SO were way more than 6ft away from others, and everyone was wearing masks). We had our results within 15 minutes (negative thankfully) in written form, and we were on our way to enjoy the rest of our vacation. To anyone who is on the fence about coming down here, but is worried about the testing, I say come on down. The testing was process was very well-organized and only took 30 minutes out of our 5-day trip. Something of note though, the DR seems to be taking COVID very seriously. Mask-wearing is expected in all public areas, detailed info (passport #, phone number #, place of stay, etc.) is taken for contract tracing when entering the country and checking into hotels, and temperatures are taken before entering restaurants.
*Now, if you do happen to test positive on the antigen, they’ll offer you a complimentary PCR test to double-check the result. If that’s positive as well, I believe they’ll charge you a $129/night rate for the quarantine duration. However, I didn’t ask about the specific policies.
EDIT: I still have not flown back to the US yet. I’ll update this post with my check-in experience once I’m back home.
*Now, if you do happen to test positive on the antigen, they’ll offer you a complimentary PCR test to double-check the result. If that’s positive as well, I believe they’ll charge you a $129/night rate for the quarantine duration. However, I didn’t ask about the specific policies.
EDIT: I still have not flown back to the US yet. I’ll update this post with my check-in experience once I’m back home.
#63
Original Poster
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
It's good to see that they're offering a reasonable rate for the quarantine period (their daily rate seems to be in the $3-400 range). I assume you'd be confined to your room and reliant on room service for everything, which wouldn't be all that much fun, but certainly makes it easier if you're only concerned with battling a virus and not having to deal with being homeless in a foreign country on top of that.
#64
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
I have a feeling lots of places down there is going to be cheap or have more freebies due to the lack of tourist that will be there over the coming months. Especially since Canada just shutdown all flights to mexico.
#66
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
#67
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,577
although room rates are the same if booking via Playa or Hyatt, I was wondering if this policy may only apply to Playa-bookings, even when it is booked upon checking in? Just wondering why Hyatt would not mention this important fact (unless I oversaw).
any thoughts/opinions/experiences?
#68
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,819
this is a copy/paste from the Playa website. There is nothing mentioned or linked to this from the Hyatt website.
although room rates are the same if booking via Playa or Hyatt, I was wondering if this policy may only apply to Playa-bookings, even when it is booked upon checking in? Just wondering why Hyatt would not mention this important fact (unless I oversaw).
any thoughts/opinions/experiences?
although room rates are the same if booking via Playa or Hyatt, I was wondering if this policy may only apply to Playa-bookings, even when it is booked upon checking in? Just wondering why Hyatt would not mention this important fact (unless I oversaw).
any thoughts/opinions/experiences?
#69
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 732
GH Rio de Janeiro
I was told that GH RdJ will provide complimentary testing for guests staying at least 7 nights.
PCR test.
PCR test.
Last edited by zip10001; Feb 9, 2021 at 4:54 pm
#70
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
this is a copy/paste from the Playa website. There is nothing mentioned or linked to this from the Hyatt website.
although room rates are the same if booking via Playa or Hyatt, I was wondering if this policy may only apply to Playa-bookings, even when it is booked upon checking in? Just wondering why Hyatt would not mention this important fact (unless I oversaw).
any thoughts/opinions/experiences?
although room rates are the same if booking via Playa or Hyatt, I was wondering if this policy may only apply to Playa-bookings, even when it is booked upon checking in? Just wondering why Hyatt would not mention this important fact (unless I oversaw).
any thoughts/opinions/experiences?
I'm not sure how it all works with the financial relationship, but Playa Resorts owns and manages the Hyatt Zilara/Ziva Cap Cana along with some of the other Zilara/Ziva properties.
#71
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,819
Hyatt Place Los Cabos
Info I got from Hyatt Place Los Cabos.
"Onsite antigen testing is available at Hyatt Place Los Cabos during specific days and times, therefore appointment is required. Tests are provided by external Medical Certified persons. Cost is $20 usd + taxes per test, per person. A valid passport, email address, date of birth and phone number are also required to register the test results. A certificate issued by the Department of Health of Baja California Sur will be emailed directly to the guest’s email address no longer than 24 hours after the test is taken."
"Onsite antigen testing is available at Hyatt Place Los Cabos during specific days and times, therefore appointment is required. Tests are provided by external Medical Certified persons. Cost is $20 usd + taxes per test, per person. A valid passport, email address, date of birth and phone number are also required to register the test results. A certificate issued by the Department of Health of Baja California Sur will be emailed directly to the guest’s email address no longer than 24 hours after the test is taken."
#72
Original Poster
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
Info I got from Hyatt Place Los Cabos.
"Onsite antigen testing is available at Hyatt Place Los Cabos during specific days and times, therefore appointment is required. Tests are provided by external Medical Certified persons. Cost is $20 usd + taxes per test, per person. A valid passport, email address, date of birth and phone number are also required to register the test results. A certificate issued by the Department of Health of Baja California Sur will be emailed directly to the guest’s email address no longer than 24 hours after the test is taken."
"Onsite antigen testing is available at Hyatt Place Los Cabos during specific days and times, therefore appointment is required. Tests are provided by external Medical Certified persons. Cost is $20 usd + taxes per test, per person. A valid passport, email address, date of birth and phone number are also required to register the test results. A certificate issued by the Department of Health of Baja California Sur will be emailed directly to the guest’s email address no longer than 24 hours after the test is taken."
#73
Join Date: Apr 2019
Location: DEN
Programs: DL DM
Posts: 583
I got tested yesterday at the Hyatt Ziva/Zilara Cap Cana. Did an antigen test, and it was free (a PCR test also was available for no cost). I made my appointment when I checked in. The test was conducted at the conference center located in between the two hotels. Consisted of checking in, being escorted into the private room where the single nurse takes the test, and waiting in a common area for the results (did find that kind of odd, but me and my SO were way more than 6ft away from others, and everyone was wearing masks). We had our results within 15 minutes (negative thankfully) in written form, and we were on our way to enjoy the rest of our vacation. To anyone who is on the fence about coming down here, but is worried about the testing, I say come on down. The testing was process was very well-organized and only took 30 minutes out of our 5-day trip. Something of note though, the DR seems to be taking COVID very seriously. Mask-wearing is expected in all public areas, detailed info (passport #, phone number #, place of stay, etc.) is taken for contract tracing when entering the country and checking into hotels, and temperatures are taken before entering restaurants.
*Now, if you do happen to test positive on the antigen, they’ll offer you a complimentary PCR test to double-check the result. If that’s positive as well, I believe they’ll charge you a $129/night rate for the quarantine duration. However, I didn’t ask about the specific policies.
EDIT: I still have not flown back to the US yet. I’ll update this post with my check-in experience once I’m back home.
*Now, if you do happen to test positive on the antigen, they’ll offer you a complimentary PCR test to double-check the result. If that’s positive as well, I believe they’ll charge you a $129/night rate for the quarantine duration. However, I didn’t ask about the specific policies.
EDIT: I still have not flown back to the US yet. I’ll update this post with my check-in experience once I’m back home.
Last edited by eneq; Feb 9, 2021 at 2:56 pm
#74
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
I saw this too, I booked the hotel, hoping to get a test included, and realized that it's about $80 give or take. Might just stay in Ipanema instead. Barra is alright, but for a quick visit I'd prefer Ipanama/Copacabana.