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-   Hyatt | World of Hyatt (https://www.flyertalk.com/forum/hyatt-world-hyatt-418/)
-   -   Compensation for lounge closure? (https://www.flyertalk.com/forum/hyatt-world-hyatt/2031941-compensation-lounge-closure.html)

UA-NYC Jan 6, 2021 11:09 am
Originally Posted by Gabdawg (Post 32943836)
My experience in 2020 was different. In 50plus nights I had breakfast in the restaurant comp'd or a $20 voucher in the coffee shop in 100% of my stays as a Titanium.
Getting OT here, but always interesting to know US or OUS...Marriott-portfolio properties seem to under-deliver in the former and over-deliver in the latter

Gabdawg Jan 6, 2021 5:36 pm
Originally Posted by UA-NYC (Post 32943943)
Getting OT here, but always interesting to know US or OUS...Marriott-portfolio properties seem to under-deliver in the former and over-deliver in the latter
A mix of US and 2 different properties in Mexico. All were Marriott, Westin, W or Renaissance brands. OUS definitely way better, especially Asia.

swhang Jan 7, 2021 12:59 pm
Hyatt Regency in Greenville, SC gave a $20 credit at Starbucks for each day.
Grand Hyatt in Atlanta (Buckhead) gave $25 credit at its Onyx Bar (which could be used for dinner) as well as expensed breakfast at Cassie's Restaurant (ordered $60 worth of breakfast). Also the GH stacked my fridge with drinks and even put in all Coke Zero's for soda as they knew my preference. Crazy!

https://cimg8.ibsrv.net/gimg/www.fly...41e80acf71.jpg

nsx Jan 7, 2021 1:22 pm
Does Hyatt have any policy on what hotels should do for a customer who has a Club Pass but the club is closed?

toomanybooks Jan 7, 2021 1:27 pm
Originally Posted by swhang (Post 32948162)
Grand Hyatt in Atlanta (Buckhead) gave $25 credit at its Onyx Bar (which could be used for dinner) as well as expensed breakfast at Cassie's Restaurant (ordered $60 worth of breakfast)
I stayed there a few months ago. Pretty nice.

MSPeconomist Jan 7, 2021 1:47 pm
Originally Posted by nsx (Post 32948241)
Does Hyatt have any policy on what hotels should do for a customer who has a Club Pass but the club is closed?
AFAIK nothing. You're not supposed to be able to use a club pass if there's no lounge or if the lounge is closed. If it's been applied, I would think it would be returned to your account. YMMV.

Maui4me1 Jan 7, 2021 3:04 pm
Originally Posted by nsx (Post 32948241)
Does Hyatt have any policy on what hotels should do for a customer who has a Club Pass but the club is closed?
Nothing

nsmn4945 Jun 27, 2021 12:17 pm
Have an upcoming 6-night stay at the Hyatt Regency Lake Washington near Seattle as a globalist. Lounge is closed but they are offering $25/room for breakfast at their market. Is this sufficient/reasonable? Should it be per person? What kills me is that the lounge is closed due to local covid restrictions, but the hotel restaurant is open. Should they provide us breakfast in the restaurant in lieu of lounge access?

LondonElite Jun 27, 2021 12:27 pm
Originally Posted by nsmn4945 (Post 33361603)
Have an upcoming 6-night stay at the Hyatt Regency Lake Washington near Seattle as a globalist. Lounge is closed but they are offering $25/room for breakfast at their market. Is this sufficient/reasonable? Should it be per person? What kills me is that the lounge is closed due to local covid restrictions, but the hotel restaurant is open. Should they provide us breakfast in the restaurant in lieu of lounge access?
Seems fair enough to me.

UA-NYC Jun 27, 2021 1:13 pm
Originally Posted by LondonElite (Post 33361625)
Seems fair enough to me.
Would push for pp but in total isn't bad.

Equivalent Marriott property would likely give you 750 total points and pound sand beyond that.


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