Overall

Due to COVID, there's unfortunately not a lot to say about the soft side of the hotel (F&B, service), but given the brand new physical product, this is the new go-to Hyatt in Philly.

Check In

I checked in around 9:30pm and the place was dead quiet. Check-in was quick and efficient, and I was proactively upgraded as a Globalist to an Executive Suite on the 8th floor. My only knock was that the gentleman checking me in thought that the free parking promotion had ended (which is excusable given the ever-changing promos), and he didn't know how much I could spend on the Globalist breakfast. He did tell me that it would be tough to max out the breakfast benefit, and that if I were getting close someone would let me know.

The lobby is on the 2nd floor and is nice, bright, and airy with very high ceilings and a wall of windows along Chancellor St. 

Room

The Executive Suite was great. After walking through a little entryway, you come into the living area with a sofa, television, a couple chairs, and a desk that also overlooks the bedroom area, which is separated from the living space by a console that seems to be popular in various Andazes (Wall St and maybe others?). There are plentiful electric and USB plugs. Additionally, motion-actived lights under the bed, which is a really nice touch and which I only recall from hotels in Asia. Bed and pillows were very comfortable.

Towel hook placement was perfect, which is lacking in FAR too many hotels. There are two hooks immediately outside the shower door.

My two complaints, both of which are minor: 1) The shower felt a little builder-grade (though it's not a luxury hotel, so no big deal); and 2) the LED on top of the TV console that separates the room is supposed to be controlled by the main light switches. It's apparently wireless, and it got unlinked from the switches. I was thus unable to turn it of when I was ready to sleep. I spent maybe 15 minutes trying to figure it out before calling the front desk. To their credit, they sent up an engineer within 3 minutes, and he simply grabbed a ladder and disconnected the LED from the power at the top of the console. 

Dining

Neither the bar nor restaurant is open due to COVID, so breakfast is a grab-and-go affair from a slightly elevated version of a Hyatt Place lobby pantry. The guy who checked me in was right - I had a difficult time spending even $10 on breakfast. Nothing looked particularly appetizing. I got a cappuccino (from a machine), a La Colombe canned cold brew, and a fruit cup. Again, once COVID restrictions are done, I'm sure breakfast will be significantly better in the restaurant.

Service

Everyone I interacted with was very pleasant, which is by no means a given in Philadelphia, so several points for that. The head of housekeeping checked me out - he is incredibly friendly, clearly proud of the hotel, and was excited about having a new Hyatt in the city. He had come from the Andaz 5th Ave, and he has high hopes for the Centric 

Location

This is a really excellent location. A block from Rittenhouse, a couple blocks from the Kimmel Center and everything else on Broad, a couple blocks to shopping on Walnut Street, etc. The map above shows just how central the location is. 

Gym

The gym is on the the 3rd floor and is larger than the photo suggests, but there was someone working out on the other side, and I didn't want to photograph him.