Feb 17, 2021, 6:13 am
Last edit by: coleslaw
Will my 2021 awards get extended?
All official announcements to date have said that awards issues in 2021 would not be extended. Unofficially, based on anecdotal evidence in this thread, people have been able to get their Cat1-4 and Cat1-7 awards expiring in 2021 extended to end of January 2022. Reports are that this extension can/will only be done on request and during the month of expiration. Some Globalists have reported being able to get their concierge to exchange their expiring awards for points (10k for 1-4 and 20k for 1-7).
Summary of award types and expiration:All official announcements to date have said that awards issues in 2021 would not be extended. Unofficially, based on anecdotal evidence in this thread, people have been able to get their Cat1-4 and Cat1-7 awards expiring in 2021 extended to end of January 2022. Reports are that this extension can/will only be done on request and during the month of expiration. Some Globalists have reported being able to get their concierge to exchange their expiring awards for points (10k for 1-4 and 20k for 1-7).
- New card bonus: 6-month
- Bonus Journeys 2021 Promo: 6-month
- 30 nights (milestone cat 1-4): 6-month
- 60 nights (milestone cat 1-7): 6-month
- Brand Explorer: 12-month
- CC $15k: 12-month
- CC annual FN (cat 1-4): 12-month
- Other CC FN: typically 12-month
Through to the end of 2020, Hyatt had a policy of extending awards issued in 2020 to have an expiration date of 12/31/21. The awards were initially issued with the standard expiration date (see above) and then a batch process ran periodically (roughly every two weeks) to update the expiration dates to 12/31/21. The last batch update ran in the first week of January 2021 to update the expiration dates of awards issued in the last weeks of 2020 (per Hyatt's official expiration date extension policy).
Awards issued in 2021 that were issued before the batch ran to update the 2020 awards were also updated to expire on 12/31/21. This could have been by design (i.e. Hyatt wanted to update the 2021 awards too) or just a byproduct of how the 2020 award update process was set up (i.e. it was easier to update everything that was issued since the previous batch ran rather than try to separate 2020 vs. 2021).
Hyatt may at some point choose to update awards in 2021 to expire on 12/31/21. But they also may not. The unofficial communications so far - i.e. reports from Twitter/Customer Service reps - have been that they will not be updating them. There has been no official announcement either way - but the default assumption should be that awards will not be extended. It's all conjecture until there is an official announcement.
Here is a response to a FlyerTalker's (hoipolloi's) question to Hyatt on whether 2021 awards will be extended:
Originally Posted by Hyatt Consumer Affairs Department
Thank you for taking the time to provide recommendations and feedback regarding our guest loyalty program, World of Hyatt. This feedback allows us to enhance member experiences. I want to thank you on behalf of Amy and let you know we’re continuously monitoring the situation, as it is very fluid. However, at this time, we do not have any extensions for awards earned in 2021, as we are seeing that our members are able to redeem them. Should this change, we will adjust as soon as possible.
Hyatt further extends expiration of awards plus more
Apr 29, 2021, 5:17 pm
#211
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Posts: 24,153
So, the issue here is that the base CC certs are good for a year. The second certificate from the CC for spending $15,000 is good for a year. But the "thank you for sticking with the old CC" certificate...I believe that was made into a six-month cert instead. Basically, the rule is [as far as I can tell] that certs from staying nights tend to be six-month certs while the certs from the CC tend to be one-year certs. But this one ended up being goofy, so I'd ask the question of why Hyatt treated this CC FNA different from the others.
The only reason I can think of off my head was in order to get everyone to switch to the new CC, where youd have 12Ms instead of 6Ms I realize there are other benefits to the new as well, but some folks wouldnt care since they thought the old was good enough and Chase wanted to get rid of it. Funny since they did that to an INK I had they were getting rid of that INK and outting everyone into the 1 I already had so I CXed it. Dont know why they didnt do that with the old CC, let people know that as of XX/XX/XXXX the card will be shut so either let us know you want the new CC or Chase will simply close the acct, just as they did with INK.
then again in the past when I had a problem with such a cert Hyatt said its not up to them but Chase. So could be Chase told Hyatt no extensions since they really dont want the CC out there anyways. Hyatt did say had it been a cert they issued they could hav edone something
Apr 29, 2021, 5:18 pm
#212
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
"Free Night Award After $15,000 in Purchases:For new accounts opened in 2020, you, as the primary cardmember, will have from your account open date until your anniversary date in 2021 to spend $15,000 in purchases and earn a Free Night Award. You will have from the day after your anniversary date in 2021 through December 31, 2021 to spend $15,000 in purchases to earn a Free Night Award. On January 1, 2022 your spend total will reset to $0, and the time period for you to spend $15,000 to earn a Free Night Award will run from January 1 through December 31 of each calendar year. For new accounts opened in 2021, you, as the primary cardmember, will have from your account open date in 2021 through December 31, 2021 to spend $15,000 in purchases and earn a Free Night Award. On January 1, 2022 your spend total will reset to $0, and the time period for you to spend $15,000 to earn a Free Night Award will run from January 1 through December 31 of each calendar year. For all new accounts, purchases are when you, or an authorized user, use a card to make purchases of products and services, minus returns or refunds. Buying products and services with your card, in most cases, will count as a purchase; however, the following types of transactions won’t count: balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. This Free Night Award is good for one (1) night in any available standard room within 12 months of issuance at a Hyatt hotel or resort, Small Luxury Hotels of the World hotel, or M life Rewards destinations hotel designated as Category 1 through 4 under the World of Hyatt program."
Apr 29, 2021, 5:21 pm
#213
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Join Date: Apr 2008
Location: LGA/JFK/EWR
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Marriott just announced that existing free night certificates will be extended until January 3rd 2022.
https://frequentmiler.com/good-news-...es-and-points/
Time for Hyatt to follow suit !
https://frequentmiler.com/good-news-...es-and-points/
Time for Hyatt to follow suit !
Apr 29, 2021, 5:26 pm
#214
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Location: EWR/PHL/BWI
Posts: 4,412
I add the info to the Wiki....
Apr 29, 2021, 5:29 pm
#215
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
Got it and thx, but did Chase or Hyatt notify those with the old CC that the cert will be only good for 6 months, or was it surprise surprise surprise.
The only reason I can think of off my head was in order to get everyone to switch to the new CC, where youd have 12Ms instead of 6Ms I realize there are other benefits to the new as well, but some folks wouldnt care since they thought the old was good enough and Chase wanted to get rid of it. Funny since they did that to an INK I had they were getting rid of that INK and outting everyone into the 1 I already had so I CXed it. Dont know why they didnt do that with the old CC, let people know that as of XX/XX/XXXX the card will be shut so either let us know you want the new CC or Chase will simply close the acct, just as they did with INK.
then again in the past when I had a problem with such a cert Hyatt said its not up to them but Chase. So could be Chase told Hyatt no extensions since they really dont want the CC out there anyways. Hyatt did say had it been a cert they issued they could hav edone something
The only reason I can think of off my head was in order to get everyone to switch to the new CC, where youd have 12Ms instead of 6Ms I realize there are other benefits to the new as well, but some folks wouldnt care since they thought the old was good enough and Chase wanted to get rid of it. Funny since they did that to an INK I had they were getting rid of that INK and outting everyone into the 1 I already had so I CXed it. Dont know why they didnt do that with the old CC, let people know that as of XX/XX/XXXX the card will be shut so either let us know you want the new CC or Chase will simply close the acct, just as they did with INK.
then again in the past when I had a problem with such a cert Hyatt said its not up to them but Chase. So could be Chase told Hyatt no extensions since they really dont want the CC out there anyways. Hyatt did say had it been a cert they issued they could hav edone something
Back on topic...the night was, IIRC, basically implied as compensation for the forced termination of the old card. Now, with respect, there is nothing stopping Hyatt from a unilateral extension of those certs once they're issued. Once they're in the hands of the customer, I'd like to know what grounds Chase would have for further interference.
Here's the T&C from one of the emails:
1 This promotion is valid only for World of Hyatt members who register for the promotion at https://world.hyatt.com/content/gp/en/offers/hyatt-credit-card-promotion.htmlbetween 10/27/2020 and 11/30/2020. You will qualify for and receive your category 1-4 Free Night if you make Purchases with your credit card that total an amount at or above the specified target amount during the promotional period. Purchases posted to your account with a transaction date during the offer period are eligible for this offer. Delays by the merchant, such as shipping, could extend the transaction date beyond the offer period. ("Purchases'' do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.) To qualify for this bonus offer, account must be open and not in default at the time of fulfillment. This promotional offer is non-transferable. Please allow 4 weeks from the end of the promotion period for the Free Night Award to be issued to your World of Hyatt account at worldofhyatt.com. Free Night Award not valid at properties in any other category or at Miraval, Hyatt Zilara or Hyatt Ziva resorts. To find category 1-4 hotels or resorts, visit worldofhyatt.com. An authorized user will not receive this Free Night Award. Hyatt reserves the right to reclassify any hotel or resort at any time for any reason in its sole discretion (provided that reclassification of a hotel or resort will not affect a previously booked award reservation). Free Night Awards must be redeemed for a reservation with a checkout date before the expiration date of the award. Free Night Awards cannot be redeemed for packages. Resort, destination or facility fees, where charged by the applicable hotel or resort, will be waived for cardmembers for the specific redeemed Free Night Award (excluding Hyatt Residence Club resorts). In some instances, a hotel or resort may charge other fees (such as a “service fee” for room service) that are independent of any resort, destination or facility fee charged by that hotel or resort. These fees will not be waived when redeeming a Free Night Award. Reservations for Free Night Award redemption are subject to availability and must be made in advance by visiting the My Awards page within your account at worldofhyatt.com, or by calling 888.75.HYATT or your nearest Hyatt Global Contact Center. Except as otherwise expressly set forth here, redemption of a Free Night Award is subject to all terms as set forth in the World of Hyatt terms and conditions, available at worldofhyatt.com/terms. Chase is not responsible for offer fulfillment or the provision of or failure to provide the stated benefits and services.
Apr 29, 2021, 5:47 pm
#216
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Join Date: Nov 1999
Posts: 24,153
Oh, that's nothing...with the Virgin America card, when it got closed Comenity didn't even let you switch products.
Back on topic...the night was, IIRC, basically implied as compensation for the forced termination of the old card. Now, with respect, there is nothing stopping Hyatt from a unilateral extension of those certs once they're issued. Once they're in the hands of the customer, I'd like to know what grounds Chase would have for further interference.
Here's the T&C from one of the emails:
No special indication is given for the timeline of validity (maybe it would have been buried on the website...but I cannot help but feel that if I have to dig beyond the fine print in the email to find it, they're playing hide-and-seek with it.
Back on topic...the night was, IIRC, basically implied as compensation for the forced termination of the old card. Now, with respect, there is nothing stopping Hyatt from a unilateral extension of those certs once they're issued. Once they're in the hands of the customer, I'd like to know what grounds Chase would have for further interference.
Here's the T&C from one of the emails:
No special indication is given for the timeline of validity (maybe it would have been buried on the website...but I cannot help but feel that if I have to dig beyond the fine print in the email to find it, they're playing hide-and-seek with it.
most folks know (at least those who fly often) you dont want to get it via an agent as the airline wont touch it and tell you to contact your TA. At times a TA can be helpful but I dont use them since Id hate to be Overseas run into Irrops and get the dreaded you need to speak to your TA we cant help you, sorry. So although the cert is sitting in ones Hyatt acct could be Hyatt cant touch them w/o Chases permission and Chase isnt interested in having them be 12M or extending them , yes Hyatt could switch them if they wanted to to one that they have full control over but I dont see that happening.
May 3, 2021, 3:51 am
#217
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
As an aside...
I checked my Hyatt profile today (it seems to show slightly differently on different browsers) and the early-expiring award was a "Category 1-4 Promotion Award" that was set to expire on August 25 (not July as I had remembered). Looking at it with this in mind, I'm 99% certain that this was the 30-night award (since February 25 is about when I hit 30 nights) and the CC award would be one of the other miscellaneous one-year-ish awards (I've got awards with an expiration date of 09/28/21 [the current bonus], 12/31/21 [2x, 1 used; was the old CC spilling over, I think], 01/25/22 [probably the "special" CC award, and 02/01/22 [the "new" CC award, I think]). So I'll eat some crow here...but put at least a little bit of the blame onto "hotel website functioning differently on different browsers" striking again.
I checked my Hyatt profile today (it seems to show slightly differently on different browsers) and the early-expiring award was a "Category 1-4 Promotion Award" that was set to expire on August 25 (not July as I had remembered). Looking at it with this in mind, I'm 99% certain that this was the 30-night award (since February 25 is about when I hit 30 nights) and the CC award would be one of the other miscellaneous one-year-ish awards (I've got awards with an expiration date of 09/28/21 [the current bonus], 12/31/21 [2x, 1 used; was the old CC spilling over, I think], 01/25/22 [probably the "special" CC award, and 02/01/22 [the "new" CC award, I think]). So I'll eat some crow here...but put at least a little bit of the blame onto "hotel website functioning differently on different browsers" striking again.
May 4, 2021, 4:01 pm
#218
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You guys think Hyatt will extend the expiry date again since Marriott just did it?
May 4, 2021, 4:47 pm
#219
Join Date: Aug 2002
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-FlyerBeek
May 4, 2021, 4:51 pm
#220
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I certainly hope so, but no one here really knows. That Marriott is trumping Hyatt in consumer friendliness is noteworthy. We are still in the midst of a global pandemic and much the world is still heavily restricting travel. Not everyone can redeem these certs at U.S. properties. The fact that Hyatt is still issuing 6 month certs (some of which could expire as early as July 2021) - while the 6 month certs earned in early 2020 have been extended thru 12/31/21 - defies logic to me. At a minimum, every cert issues in 2021 should at a minimum good extended to 12/31/21.
-FlyerBeek
-FlyerBeek
May 4, 2021, 4:56 pm
#221
Join Date: Sep 2020
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Posts: 3,947
I certainly hope so, but no one here really knows. That Marriott is trumping Hyatt in consumer friendliness is noteworthy. We are still in the midst of a global pandemic and much the world is still heavily restricting travel. Not everyone can redeem these certs at U.S. properties. The fact that Hyatt is still issuing 6 month certs (some of which could expire as early as July 2021) - while the 6 month certs earned in early 2020 have been extended thru 12/31/21 - defies logic to me. In my opinion, at a minimum every cert issues in 2021 should be extended to 12/31/21.
-FlyerBeek
-FlyerBeek
In terms of Marriott vs. Hyatt consumer friendliness... many of the certs that are expiring within the next few months were earned because of Hyatt's consumer friendliness - promotions that were pretty generous in issuing certificates, carrying over elite nights from 2020, doubling elite nights for most of Q1 2021, etc.
May 4, 2021, 7:39 pm
#222
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I would err on the side of caution and assume they won't be extended (but hope that they are).
In terms of Marriott vs. Hyatt consumer friendliness... many of the certs that are expiring within the next few months were earned because of Hyatt's consumer friendliness - promotions that were pretty generous in issuing certificates, carrying over elite nights from 2020, doubling elite nights for most of Q1 2021, etc.
In terms of Marriott vs. Hyatt consumer friendliness... many of the certs that are expiring within the next few months were earned because of Hyatt's consumer friendliness - promotions that were pretty generous in issuing certificates, carrying over elite nights from 2020, doubling elite nights for most of Q1 2021, etc.
Is there a Hyatt rep on this forum?
May 5, 2021, 1:00 am
#223
Join Date: Jan 2014
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Posts: 3,134
I certainly hope so, but no one here really knows. That Marriott is trumping Hyatt in consumer friendliness is noteworthy. We are still in the midst of a global pandemic and much the world is still heavily restricting travel. Not everyone can redeem these certs at U.S. properties. The fact that Hyatt is still issuing 6 month certs (some of which could expire as early as July 2021) - while the 6 month certs earned in early 2020 have been extended thru 12/31/21 - defies logic to me. In my opinion, at a minimum every cert issues in 2021 should be extended to 12/31/21.
-FlyerBeek
-FlyerBeek
I'd call their extension of award nights one part "bright star in a dark sky" and one part allowing for the fact that their global footprint includes a lot more members still subject to serious issues redeeming awards (e.g. Marriott has about 4x the footprint in India that Hyatt does, and a similar proportion in South America; Hyatt has only ten non-SLH hotels in Africa vs Marriott having 133 there).
May 17, 2021, 3:38 am
#224
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Will Hyatt extend the expiry date of free night certificate?
I got two certificates expiring in July and August. Marriott announced an extension recently. I don't know if there are Hyatt reps on FT, but I'm hoping they're reading this and relay my request to their superiors!
May 17, 2021, 5:17 am
#225
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
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Discussion here: Hyatt further extends expiration of awards plus more
Bottom line: no one knows yet. I certainly hope Hyatt does extend the certs considering they are still issuing 6 month certificates while travel continues to remain heavily restricted while Marriott continues to extend certs issued in 2019 and 2020. Others here don't necessarily agree.
-FlyerBeek
Bottom line: no one knows yet. I certainly hope Hyatt does extend the certs considering they are still issuing 6 month certificates while travel continues to remain heavily restricted while Marriott continues to extend certs issued in 2019 and 2020. Others here don't necessarily agree.
-FlyerBeek