Everline Resort & Spa (Formerly Resort at Squaw Creek) Review Master Thread
Jul 21, 20, 11:19 am
#1
Original Poster
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,795
Everline Resort & Spa (Formerly Resort at Squaw Creek) Review Master Thread
Resort at Squaw Creek - Destination Hotels & Resorts
400 Squaw Creek Road Olympic Valley, CA US 96146
RecommendedLiked: LocationServiceFoodAmenitiesRoom
Resort at Squaw Creek - Lake Tahoe CA (0 Photo)
Resort at Squaw Creek - Destination Hotels & Resorts
I had a two-night stay here last week. Was relunctant to try it out due to COVID, but I am glad I went.
Was contacted the morning of check in via phone call to confirm a check in time. We checked in a little late (8 PM). Due to COVID, they do not have valet service so we self parked (which is free, and close enough to the building but you have to walk up some stairs from the parking lot to the building, so best to unload bags up front and then park).
Check in desk said they were only at 40% occupancy, which is always nice, but especially so in the era of COVID. We reserved a basic room but was upgraded to a 1 bedroom fireplace suite on a high floor. We were left a welcome card, a box with a few chocolate truffles, and a decent Oregon red wine as a (Globalist) welcome gift. The suite was decently sized overall, but both the living room and bedroom are a little tight. Kitchenette was stocked with plates and some cookware but we didn't really use it. View of the valley was very pretty, but probably prettier in winter.
Breakfast benefit (either as globalist or if you get a breakfast rate) was $30 a person per day (kid got a $30 credit too, so we had $90) and could be used either at the grab and go cafe or the full service restaurant. The restaurant had outdoor seating only due to COVID, but is full menu and service and so we ate there both days. It is quite possible to break the $30 limit, but it is sufficient for most entrees + coffee + tip and tax. We set to break the limit on the first day and was charged the small overage. Breakfast was quite good -- decent options, good quality, and oversized portions. Hard to eat it all.
The pools (including a kids slide), and 3 hot tubs were all open. They were a little busy but smelled well chlorinated at least. Plenty of chairs to sit and relax and keep some distance. Pool-side drink and food service were provided and was all very good.
The location is a 5 miles downstream of the lake. It is easy to get to anywhere around Lake Tahoe, but the lake itself was very packed and it was hard to find parking around any of the beaches. Truckee River floating is within a few miles near the hotel and we enjoyed doing that.
Our rate was half that of the Hyatt Regency and I think it was a great value. The only downside compared to the HR was not having the beach right on the lake, but Squaw Creek had better pools, hot-tubs, was probably quieter, and had great overall breakfast and service.
There were other resort amenities that we didn't check out (i.e. bikes, activities, etc). In the winter, this place is probably down right magical with ice skating, the christmas lights (which they keep year round it looks like), snow on the mountains and the ski-ing right there.
Jul 24, 20, 7:56 am
#2
Join Date: Jul 2020
Posts: 442
Stayed there last year in a fireplace suite as well over the 4th of July weekend before Hyatt came on board and had a great experience too. Squaw Valley had so much snow last year that we actually skied on the 4th which is pretty rare. In any event I look forward to going back someday, we loved the property.
Aug 3, 20, 9:29 am
#6
Original Poster
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,795
Yes, I believe there are hiking opportunities right in the vicinity, but I didn't have a long enough stay to vet that out.
As for food, I had late enough/big enough breakfast that I didn't want lunch, and ate pool side for early dinner.
Tahoe City is an easy <10 minute drive and there are lots of eating opportunities there too.
As for food, I had late enough/big enough breakfast that I didn't want lunch, and ate pool side for early dinner.
Tahoe City is an easy <10 minute drive and there are lots of eating opportunities there too.
Aug 3, 20, 9:34 am
#7
Join Date: Jul 2004
Posts: 384
Thank you @MarkOK! Yeah, looking more and more at Hyatt Regency vs. this one I feel like this would be a quieter more 'chill' experience. Even though HR is on the lake, it looks pretty packed in all the pictures I see and we're 3 adults looking for a more relaxed experience - being able to hike and run on some trails are top priority, and then we can always drive to see the lake/beach to check that out.
Will be sure to report back and if our plans change and we end up at HR will report that too..
Will be sure to report back and if our plans change and we end up at HR will report that too..
Aug 3, 20, 4:37 pm
#8
Join Date: Feb 2013
Location: LAX
Posts: 205
I'll probably be staying here early September. The choice was between this and the Ritz Carlton. Some of the more recent reviews of the RC made it seem like they are not handling social distancing guidelines very well, with many of the amenities/restaurants shut, so I will be trying my luck here. It also helps that I can get a deluxe suite here for ~$300/night vs. $550 at the RC.
Dec 8, 20, 1:49 pm
#9
Join Date: Jul 2015
Location: NYC
Programs: SPG Platinum, IHG Platinum, Hilton Gold, AA Executive Platinum
Posts: 51
Will not return here, even though I ski here nearly every week
I just came back from the resort. If I was to judge it as an average costumer based just on the stay itself I'd say it was pretty average with some shortcomings, that were not a huge deal (more on that later). Nothing stood out in terms of excellence except it's location and Squaw Ski Resort lift right next to the hotel.
If I'm to judge it as a Hyatt member (Globalist) I'd say it was very disappointing. First of all the resort is category 6 with point redemption set at 25000. Go ahead and look as far in the future as you want on any day of the week and you will find out that the hotel decided that they do not have standard rooms at their property and the lowest award booking is Deluxe room at 33000 points. So basically the hotel decided that they are above category 7. That is especially laughable when you compare this hotel to properties like Park Hyatt Tokyo, Milan, or to remain more local, Ventana Big Sur, which is an all inclusive property and has rooms available at 30000 points!!!
We decided to book anyways, because we have ski passes at Squaw/Alpine so the location was attractive to us (not anymore). We indicated during booking we'd like to check in at noon. Mind you, we were checking in on Sunday during Covid-19, so the resort was basically a ghost town. We received no communication outlining stay details and Covid-19 protocols. I received a phone call at around 10 am the day of to welcome us and to ask when we would like to check in. We were already skiing so we said we'd be there at 1pm. We arrived at 2pm and the room was not ready. Again, we're talking mostly empty hotel. We did get our keys about 15 minutes later though. We had to sign a form acknowledging all the Covid-19 risk. One of the lines I had to initial was that here will be no valet parking, but when I asked about charging our car I was told that's only available via valet and cost $50. So there's no valet, but we will charge you $50 to use the charger that Tesla provided and paid for?!? Regular self parking is $20 and that charge is waived for Hyatt members. I asked for late checkout and was told that they won't be able to tell me until the morning. Again, empty hotel! Other than that we did not get any more information about the resort.
Our room was fine, even if little dated, with a nice gas fireplace. We did get a nice gift food basket with a bottle of wine, which we appreciated. Best I can tell, there are two food venues available during Covid-19. Italian restaurant (take out only) and a deli with coffee and food counter. We looked up the menus and closing times online, because we weren't given any information. Both places were closing at 10pm. Except not. We went to get a coffee at 5pm and the deli was already closed. Thankfully the restaurant was open 'till 10 so we could get some food. We went to the deli for breakfast. As Globalist we were given $30 per person credit towards breakfast. It's fairly generous, but we did get little bit over the $60.
Instead of begging for late checkout in an empty hotel we decided to pack up and leave before lifts started going at 9am. It would be nice to ski and shower before drive home, but we were done at that point. 1.5 hours after breakfast our bill was still not ready so we were told that they will settle our breakfast charge later. 24 hours later I still don't know what the charge was, nor did we receive any bill.
We really wanted to like this property because of it's location (we ski 20-30 days a year here) but from now on we will stay at Hyatt Regency Lake Tahoe which is 40 min drive away, but goes above and beyond in general, with regards to Covid-19 precautions and also for Globalist members.
If I'm to judge it as a Hyatt member (Globalist) I'd say it was very disappointing. First of all the resort is category 6 with point redemption set at 25000. Go ahead and look as far in the future as you want on any day of the week and you will find out that the hotel decided that they do not have standard rooms at their property and the lowest award booking is Deluxe room at 33000 points. So basically the hotel decided that they are above category 7. That is especially laughable when you compare this hotel to properties like Park Hyatt Tokyo, Milan, or to remain more local, Ventana Big Sur, which is an all inclusive property and has rooms available at 30000 points!!!
We decided to book anyways, because we have ski passes at Squaw/Alpine so the location was attractive to us (not anymore). We indicated during booking we'd like to check in at noon. Mind you, we were checking in on Sunday during Covid-19, so the resort was basically a ghost town. We received no communication outlining stay details and Covid-19 protocols. I received a phone call at around 10 am the day of to welcome us and to ask when we would like to check in. We were already skiing so we said we'd be there at 1pm. We arrived at 2pm and the room was not ready. Again, we're talking mostly empty hotel. We did get our keys about 15 minutes later though. We had to sign a form acknowledging all the Covid-19 risk. One of the lines I had to initial was that here will be no valet parking, but when I asked about charging our car I was told that's only available via valet and cost $50. So there's no valet, but we will charge you $50 to use the charger that Tesla provided and paid for?!? Regular self parking is $20 and that charge is waived for Hyatt members. I asked for late checkout and was told that they won't be able to tell me until the morning. Again, empty hotel! Other than that we did not get any more information about the resort.
Our room was fine, even if little dated, with a nice gas fireplace. We did get a nice gift food basket with a bottle of wine, which we appreciated. Best I can tell, there are two food venues available during Covid-19. Italian restaurant (take out only) and a deli with coffee and food counter. We looked up the menus and closing times online, because we weren't given any information. Both places were closing at 10pm. Except not. We went to get a coffee at 5pm and the deli was already closed. Thankfully the restaurant was open 'till 10 so we could get some food. We went to the deli for breakfast. As Globalist we were given $30 per person credit towards breakfast. It's fairly generous, but we did get little bit over the $60.
Instead of begging for late checkout in an empty hotel we decided to pack up and leave before lifts started going at 9am. It would be nice to ski and shower before drive home, but we were done at that point. 1.5 hours after breakfast our bill was still not ready so we were told that they will settle our breakfast charge later. 24 hours later I still don't know what the charge was, nor did we receive any bill.
We really wanted to like this property because of it's location (we ski 20-30 days a year here) but from now on we will stay at Hyatt Regency Lake Tahoe which is 40 min drive away, but goes above and beyond in general, with regards to Covid-19 precautions and also for Globalist members.
Dec 8, 20, 2:31 pm
#10
Join Date: Jul 2020
Posts: 442
I think its almost always best to pay the cash rate at this hotel, the value you get for your points is not worth it. Hyatt does not own this property they only manage it, the rooms are owned by private households so I don't ever forsee a great deal using points.
The Hyatt Regency looks nice but the main reason you stay at the Resort at Squaw Creek is for the ski on ski off acess at one of the best ski resorts in the country.
The Hyatt Regency looks nice but the main reason you stay at the Resort at Squaw Creek is for the ski on ski off acess at one of the best ski resorts in the country.
Dec 8, 20, 3:52 pm
#11
Join Date: Jul 2015
Location: NYC
Programs: SPG Platinum, IHG Platinum, Hilton Gold, AA Executive Platinum
Posts: 51
I agree 100%, especially on Squaw being one of the best ski resorts in the country.
My problem is with hotels wanting to be part of a group and reaping the benefits (people coming because it is part of the Hyatt group) while not following the rules of the group and even making up their own. Regency Tahoe gets our business from now on and if I decide to pay cash I'll stay in the Squaw Village just down the road. Especially if you have Ikon pass it represents much better value. To me this resort and what it provides is not worth either the cash or points value and the only thing going for it is the location, which I assume is why they can get away with it.
Now if only we could get some real snow already.
My problem is with hotels wanting to be part of a group and reaping the benefits (people coming because it is part of the Hyatt group) while not following the rules of the group and even making up their own. Regency Tahoe gets our business from now on and if I decide to pay cash I'll stay in the Squaw Village just down the road. Especially if you have Ikon pass it represents much better value. To me this resort and what it provides is not worth either the cash or points value and the only thing going for it is the location, which I assume is why they can get away with it.
Now if only we could get some real snow already.
Dec 18, 20, 3:05 pm
#12
Join Date: Jul 2015
Location: NYC
Programs: SPG Platinum, IHG Platinum, Hilton Gold, AA Executive Platinum
Posts: 51
Last update. The resort posted my stay with zero points. I did not receive qualifying night, it did not show in brand explorer, and obviously I missed out on incidental spent points. I could not request missing credit online, because it technically posted already (with zero points). Because of that my stay was also not eligible for 25% refund of already overpriced 33,000 points. My Hyatt concierge is awesome and took care of everything in a heart beat, but the point is that she should not have to waste her time on that. Overall this resort was an annoyance from the moment I started booking it, through the stay and all the way to days after trying to get credits.
Dec 23, 20, 9:38 pm
#13
Join Date: Aug 2019
Programs: HH Diamond, Hyatt Globalist, Marriott Titanium, AA EXP
Posts: 96
Ive had multiple issues at different Destination Resorts properties either not following the WOH terms or points/night credits not posting. I stayed at one near Aspen Snowmass (the Stonebridge Inn) and the stay didnt show up in my past stays. Several weeks after I reported the missing stay and still nothing I reached out to my concierge. She contacted the property and was told they were on a different computer system and that it took longer. Almost 2 months later I finally got the points and credits, but oddly it posted as a stay from a different Destination property in Snowmass.
Ive also had several issues with resort fees, including one property that insisted the fees for globalists are only waived on points stays. It feels like there was a lack of training when integrating this brand.
I will add that its only been the resort properties that have had issues. Ive stayed at 4 Destination city properties and have had no problems.
Ive also had several issues with resort fees, including one property that insisted the fees for globalists are only waived on points stays. It feels like there was a lack of training when integrating this brand.
I will add that its only been the resort properties that have had issues. Ive stayed at 4 Destination city properties and have had no problems.
Feb 14, 21, 10:33 pm
#14
Join Date: Aug 2018
Programs: UA 1K, Hyatt Globalist
Posts: 106
I just came back from the resort. If I was to judge it as an average costumer based just on the stay itself I'd say it was pretty average with some shortcomings, that were not a huge deal (more on that later). Nothing stood out in terms of excellence except it's location and Squaw Ski Resort lift right next to the hotel.
If I'm to judge it as a Hyatt member (Globalist) I'd say it was very disappointing. First of all the resort is category 6 with point redemption set at 25000. Go ahead and look as far in the future as you want on any day of the week and you will find out that the hotel decided that they do not have standard rooms at their property and the lowest award booking is Deluxe room at 33000 points. So basically the hotel decided that they are above category 7. That is especially laughable when you compare this hotel to properties like Park Hyatt Tokyo, Milan, or to remain more local, Ventana Big Sur, which is an all inclusive property and has rooms available at 30000 points!!!
We decided to book anyways, because we have ski passes at Squaw/Alpine so the location was attractive to us (not anymore). We indicated during booking we'd like to check in at noon. Mind you, we were checking in on Sunday during Covid-19, so the resort was basically a ghost town. We received no communication outlining stay details and Covid-19 protocols. I received a phone call at around 10 am the day of to welcome us and to ask when we would like to check in. We were already skiing so we said we'd be there at 1pm. We arrived at 2pm and the room was not ready. Again, we're talking mostly empty hotel. We did get our keys about 15 minutes later though. We had to sign a form acknowledging all the Covid-19 risk. One of the lines I had to initial was that here will be no valet parking, but when I asked about charging our car I was told that's only available via valet and cost $50. So there's no valet, but we will charge you $50 to use the charger that Tesla provided and paid for?!? Regular self parking is $20 and that charge is waived for Hyatt members. I asked for late checkout and was told that they won't be able to tell me until the morning. Again, empty hotel! Other than that we did not get any more information about the resort.
Our room was fine, even if little dated, with a nice gas fireplace. We did get a nice gift food basket with a bottle of wine, which we appreciated. Best I can tell, there are two food venues available during Covid-19. Italian restaurant (take out only) and a deli with coffee and food counter. We looked up the menus and closing times online, because we weren't given any information. Both places were closing at 10pm. Except not. We went to get a coffee at 5pm and the deli was already closed. Thankfully the restaurant was open 'till 10 so we could get some food. We went to the deli for breakfast. As Globalist we were given $30 per person credit towards breakfast. It's fairly generous, but we did get little bit over the $60.
Instead of begging for late checkout in an empty hotel we decided to pack up and leave before lifts started going at 9am. It would be nice to ski and shower before drive home, but we were done at that point. 1.5 hours after breakfast our bill was still not ready so we were told that they will settle our breakfast charge later. 24 hours later I still don't know what the charge was, nor did we receive any bill.
We really wanted to like this property because of it's location (we ski 20-30 days a year here) but from now on we will stay at Hyatt Regency Lake Tahoe which is 40 min drive away, but goes above and beyond in general, with regards to Covid-19 precautions and also for Globalist members.
If I'm to judge it as a Hyatt member (Globalist) I'd say it was very disappointing. First of all the resort is category 6 with point redemption set at 25000. Go ahead and look as far in the future as you want on any day of the week and you will find out that the hotel decided that they do not have standard rooms at their property and the lowest award booking is Deluxe room at 33000 points. So basically the hotel decided that they are above category 7. That is especially laughable when you compare this hotel to properties like Park Hyatt Tokyo, Milan, or to remain more local, Ventana Big Sur, which is an all inclusive property and has rooms available at 30000 points!!!
We decided to book anyways, because we have ski passes at Squaw/Alpine so the location was attractive to us (not anymore). We indicated during booking we'd like to check in at noon. Mind you, we were checking in on Sunday during Covid-19, so the resort was basically a ghost town. We received no communication outlining stay details and Covid-19 protocols. I received a phone call at around 10 am the day of to welcome us and to ask when we would like to check in. We were already skiing so we said we'd be there at 1pm. We arrived at 2pm and the room was not ready. Again, we're talking mostly empty hotel. We did get our keys about 15 minutes later though. We had to sign a form acknowledging all the Covid-19 risk. One of the lines I had to initial was that here will be no valet parking, but when I asked about charging our car I was told that's only available via valet and cost $50. So there's no valet, but we will charge you $50 to use the charger that Tesla provided and paid for?!? Regular self parking is $20 and that charge is waived for Hyatt members. I asked for late checkout and was told that they won't be able to tell me until the morning. Again, empty hotel! Other than that we did not get any more information about the resort.
Our room was fine, even if little dated, with a nice gas fireplace. We did get a nice gift food basket with a bottle of wine, which we appreciated. Best I can tell, there are two food venues available during Covid-19. Italian restaurant (take out only) and a deli with coffee and food counter. We looked up the menus and closing times online, because we weren't given any information. Both places were closing at 10pm. Except not. We went to get a coffee at 5pm and the deli was already closed. Thankfully the restaurant was open 'till 10 so we could get some food. We went to the deli for breakfast. As Globalist we were given $30 per person credit towards breakfast. It's fairly generous, but we did get little bit over the $60.
Instead of begging for late checkout in an empty hotel we decided to pack up and leave before lifts started going at 9am. It would be nice to ski and shower before drive home, but we were done at that point. 1.5 hours after breakfast our bill was still not ready so we were told that they will settle our breakfast charge later. 24 hours later I still don't know what the charge was, nor did we receive any bill.
We really wanted to like this property because of it's location (we ski 20-30 days a year here) but from now on we will stay at Hyatt Regency Lake Tahoe which is 40 min drive away, but goes above and beyond in general, with regards to Covid-19 precautions and also for Globalist members.
Feb 18, 21, 11:59 pm
#15
Join Date: Jul 2015
Location: NYC
Programs: SPG Platinum, IHG Platinum, Hilton Gold, AA Executive Platinum
Posts: 51
