Zelucifer

I agree with you, to an extent. However when you're looking at the number of death's, you have to factor in the population that died. If you exclude people over 65, and those with known predisposing conditions (high blood pressure, obesity, diabetees and others), the percentage of people who died is somewhere between 0.3% (Netherlands), 0.7% (Italy) and 1.8% (NYC). Meaning that even if the death rate overall is 6%, if you're in NYC, your odds of dying as a middle aged, healthy individual are roughly .018 out of a 100.

peteropny

Let’s get back on topic of Hyatt restructuring and not on the COVID19 pandemic.
peteropny-co-mod-Hyatt

TravelBug1314

On topic issue.

We have an excellent Hyatt Concierge that usually gets back to us very quickly. Haven't heard back from her this week since the announcement of layoffs. Anyone know if there's mass layoff of the Hyatt Concierge? Hoping this is not the case, but afraid it might be.

cfabar1

The on topic issue is that I am afraid there are layoffs, and that this will be the first phase of more layoffs. My heart grieves for these families, and I am glad there is enhanced unemployment benefits available to the US based workers. Hopefully these will be extended, Depending on their jobs, hopefully they will have translatable skills to new industries. I fear it will be a long time before Americans wish to travel. For now, many will want to stay close to home and avoid unnecessary traveling.

There are only so many layoffs that can happen before service begins to suffer. I hope that Hyatt is able to come up with creative solutions to weather an extraordinarily difficult business situation, and able to retain as many employees as possible.

DELee

If you want people at Hyatt to be employed, then folks gotta stay at the properties. Fairly simple.

David

wrldwide1

I do not know if those people have been part of the layoff. I do know that the 1300 were laid off Monday and they were of all different job titles and levels of service, including management-level job titles.

hailstorm

Do you think this will be the end of it?

GUWonder

We can only hope, but I suspect that they are now closer to another cut and know what gets cut next than was the case 4-8 weeks ago.

AirbusFan2B

900 out of the 1,300 cuts are at Hyatt Center on Wacker Drive. Would have to think that�s 1/3 to half. I imagine most of the remaining 400 are from thinning the ranks at corporately owned hotel properties.

wrldwide1

None of the cuts announced include hotel properties. I believe the remaining 400 came from the 2 call centers in the U.S, which will mean longer hold times and probably more automated reservation functions.

MSPeconomist

Are My Hyatt Concierge agents considered call center? My previous one (wonderful private line agent, who apparently was some super-escalation agent and helped to interview call center applicants, although I know she worked from home at times and did a lot of extra hours back then) seemed to be, but the current person works full time from home and isn't close to a call center.

As I've said previously, I know that many of the concierges are part time. In some companies, the policy generally is that part time and newer employees are furloughed or laid off first, among employees with the same/similar job titles/functions.

wrldwide1

I believe the concierge agents are considered part of the call center. The agents working from home are not required to live near a call center. They can live in many states (not all states) and work 100% remotely. I'm not sure how the people who were furloughed and ultimately permanently laid off were chosen, whether it was by job title or seniority, or both.

MasterPlanner

FWIW, I actually spoke with my new Concierge yesterday just to introduce myself and thank her. She was wonderful and, while it sounded like her colleagues were not involved with these layoffs, she was very appreciative of my time (and promise for future business hopefully in the not-too-distant future).

Would humbly suggest that other Globalists do the same; she seemed to have plenty of free time (not surprisingly, perhaps) and the conversation was very nice for the both of us.

AirbusFan2B

My concierge informed me that Globalists will retain their concierge and that concierges are not being targeted for layoffs here. Class act, Hyatt!

CodeAdam10

I get the sentiment. However, there is no creative solution to be had here. It's just a matter of fact, as horrid as it may be.

No. Absolutely no. It's devastating but again, it's a matter of fact.

My most memorable stays are with the Hyatt family of hotels and many of my top-notch customer service experiences are also with Hyatt. And that it because of their employees and how much they value their guests. I wish there was something that could be done, but until we can travel again with some sorta normalcy, there's very little we (the guests) can tangibly do.