Are Free night cert extention possible due to CV19?
Mar 18, 2020, 2:57 pm
#31
Original Poster
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Will they offer 10K points for Cat 4 certs? And is the point for cert exchange only apply to Globs?
Mar 21, 2020, 9:52 am
#32
Original Poster
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Called and they extended for 1 year.
Mar 21, 2020, 1:59 pm
#33
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,850
Mar 21, 2020, 2:01 pm
#34
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I have a Cat 4 expiring Monday. I'll call Tuesday to get the 10K pts if that's still in effect.
Would be nice to have used it/get an extension, but so long as it's not poof in the night I'll make the best of it.
Would be nice to have used it/get an extension, but so long as it's not poof in the night I'll make the best of it.
Mar 21, 2020, 2:21 pm
#35
Original Poster
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
It might be a hit and miss with CSR... try calling instead of tweeting
Mar 21, 2020, 2:42 pm
#36
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,850
Mar 21, 2020, 6:08 pm
#37
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
LAX
Mar 22, 2020, 6:51 am
#38
Join Date: Dec 2008
Location: DEN
Programs: UA 1K, Bonvoy LT Titanium, Hyatt Globalist
Posts: 147
I just followed up with my Concierge about the extension or receiving 20K points and she gave me the points immediately.
I asked about extending a Cat 1-7 award night that expires 4/20 (current used for a 4/14 reservation) and this is the response I got [bolding theirs]...
"We are aware of the closing of Beaver Creek and Vail Mountain in an effort to stop the spread of COVID-19.
Given the quickly evolving nature of the situation, it is simply too early to suggest revised award expiration beyond members in Asia Pacific. However, we know that adjustments will need to be made, and we are committed to communicating these as soon as we can.
You may cancel your reservation up to 24 hours prior to arrival with no penalty so we ask that you just allow us time to determine how we will proceed to best serve our most loyal members such as yourself."
"We are aware of the closing of Beaver Creek and Vail Mountain in an effort to stop the spread of COVID-19.
Given the quickly evolving nature of the situation, it is simply too early to suggest revised award expiration beyond members in Asia Pacific. However, we know that adjustments will need to be made, and we are committed to communicating these as soon as we can.
You may cancel your reservation up to 24 hours prior to arrival with no penalty so we ask that you just allow us time to determine how we will proceed to best serve our most loyal members such as yourself."
Mar 22, 2020, 4:26 pm
#39
Join Date: Mar 2006
Location: California
Programs: Hyatt Globalist, Marriott Ambassador, United 1K, Southwest Preferred Plus
Posts: 53
Received the response below today. I assume that a technical issue is why they can't extend an expiration or re-issue one? Wish they could just give the points equal to a Cat. 7 stay since that is what I had booked. Thank you for your inquiry regarding your World of Hyatt Free Night Award.
Although I am unable to extend the expiration date on the award, I have exchanged the award for 20,000 points. These points can be used for free nights, upgrades, airline miles, and other rewards. To use your points, please visit us at worldofhyatt.com or contact us directly via phone.]
We value your membership and we look forward to your future stays at Hyatt.
Best regards,
Guest Care Support
Hyatt Global Contact Center
E: [email protected]
Although I am unable to extend the expiration date on the award, I have exchanged the award for 20,000 points. These points can be used for free nights, upgrades, airline miles, and other rewards. To use your points, please visit us at worldofhyatt.com or contact us directly via phone.]
We value your membership and we look forward to your future stays at Hyatt.
Best regards,
Guest Care Support
Hyatt Global Contact Center
E: [email protected]
Mar 22, 2020, 5:11 pm
#40
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
In light of this difficult situation with the travel industry, I'm willing to donate some of my free night, points or miles to help the airlines and hotels. I know I can't do much myself, but together, we can always help....
Please give them some time and some help is even better.
Please give them some time and some help is even better.
Mar 22, 2020, 7:41 pm
#41
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
It'd be nice if they just gave the full max value - 15K for cat 4, 30K for cat 7 - esp if a cert turns out to be entirely unusable. I had a res a PHNY for April 28 that was canceled affirmatively by Hyatt, cert expires May 21. Will hold out until closer in (other things to worry about) but it would really surprise me if they don't offer any extensions at all.
Mar 22, 2020, 8:12 pm
#42
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,850
It'd be nice if they just gave the full max value - 15K for cat 4, 30K for cat 7 - esp if a cert turns out to be entirely unusable. I had a res a PHNY for April 28 that was canceled affirmatively by Hyatt, cert expires May 21. Will hold out until closer in (other things to worry about) but it would really surprise me if they don't offer any extensions at all.
Mar 22, 2020, 10:38 pm
#43
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
LAX
Mar 22, 2020, 10:53 pm
#44
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,850
Marriott & Hilton are extending theirs through at least early next year. A 3 month extension is likely not useful even for June expiration, let alone March IMHO. While I understand there are more pressing issues to be dealt with, a blanket extension at least until the end of the year shouldn't be too difficult to implement.
LAX
LAX
Worst case I’ll take the 20k points, but I do hope Hyatt is able to extend them. We’ll just have to be patient and it’s likely they’ll make an announcement in April after they’ve had time to fully process things. I know that’s not very helpful for those with Certs expiring in March but it is what it is everyone is making the best of a bad situation.
Mar 22, 2020, 11:58 pm
#45
Join Date: Sep 2019
Location: FRA, SIN
Programs: LH, WoH, Bonvoy, ALL, SH-L
Posts: 232
[wrong post]
Last edited by Hydro88; Mar 23, 2020 at 12:00 am Reason: misunderstood one of the above posts