Did OLCI. HH swiped my card anyway. Now authorization from OLCI wont' fall off
I had a reservation at a Hyatt House.
On the morning of the stay, I used the Hyatt app and did the OLCI. My credit card was authorized for $309.68. I was given a room number. When I arrived at the Hyatt House that night, they asked for my credit card and swiped it again. My credit card got authorized for another $309.68 again. That was more than 4 weeks ago. The actual charge of a little over $280 was cleared on my credit card. One of the $309.68 authorization went away. However, there is still a $309.68 authorization that refuses to fall off my credit card. What do I do to get that removed? Do I call my credit card company, Hyatt reservation, or the Hyatt House that I stayed at? Thanks! |
Originally Posted by Vangrovsky
(Post 32068721)
I had a reservation at a Hyatt House.
On the morning of the stay, I used the Hyatt app and did the OLCI. My credit card was authorized for $309.68. I was given a room number. When I arrived at the Hyatt House that night, they asked for my credit card and swiped it again. My credit card got authorized for another $309.68 again. That was more than 4 weeks ago. The actual charge of a little over $280 was cleared on my credit card. One of the $309.68 authorization went away. However, there is still a $309.68 authorization that refuses to fall off my credit card. What do I do to get that removed? Do I call my credit card company, Hyatt reservation, or the Hyatt House that I stayed at? Thanks! |
Originally Posted by txhyattlvr
(Post 32068757)
Authorizations are NOT charges. It will eventually fall off. However, if you are worried about it I'd call the CC company. Hyatt House can't reverse a charge they never made (see first sentence).
|
Originally Posted by Vangrovsky
(Post 32068853)
I realize that, but I've never seen a hotel authorization stay on the credit card for 25+ days. :)
|
I don't think "authorization" means much. Why do you care? Credit card companies are pretty good at protecting the consumer (in the US at least)
|
Originally Posted by s0ssos
(Post 32071609)
I don't think "authorization" means much. Why do you care? Credit card companies are pretty good at protecting the consumer (in the US at least)
|
Originally Posted by Zelucifer
(Post 32073467)
If OP doesn't have a large credit limit, it may cause some difficulty.
|
Originally Posted by s0ssos
(Post 32071609)
I don't think "authorization" means much. Why do you care? Credit card companies are pretty good at protecting the consumer (in the US at least)
Plenty of folks who can get into trouble with a couple large holds on their cards. Hotels, rental cars... |
Originally Posted by txhyattlvr
(Post 32068757)
Authorizations are NOT charges. It will eventually fall off. However, if you are worried about it I'd call the CC company. Hyatt House can't reverse a charge they never made (see first sentence).
Originally Posted by HHonors OUTSIDER
(Post 32071603)
It will probably drop by day 31 but properties can reverse authorizations so give them a call directly.
|
Originally Posted by mahasamatman
(Post 32073782)
Even $300 on a relatively low limit shouldn't cause problems unless the OP is living on the edge.
|
Years ago in a less online world it was 30 days for a default dropoff, unless the merchant released it (and I am assuming I am way older than you).
The problem can also be at your bank. Perhaps more likely to be at your bank. Unless you are completely up against the credit limit I might not stir the pot till it has been 40 days since checkout, for fear of somebody at the hotel making it worse trying to help. Even then I would call my card bank not the hotel. |
Originally Posted by jayer
(Post 32075662)
Years ago in a less online world it was 30 days for a default dropoff, unless the merchant released it (and I am assuming I am way older than you).
The problem can also be at your bank. Perhaps more likely to be at your bank. Unless you are completely up against the credit limit I might not stir the pot till it has been 40 days since checkout, for fear of somebody at the hotel making it worse trying to help. Even then I would call my card bank not the hotel. Not that I was surprised or anything, but they are asking me to call the other. Banks said it wasn't their problem and the hotel had to release it. When I said that the hotel said that they had already released it long ago, the bank suggested calling the hotel again. When I called the hotel, they said to call the bank because the hotel had already released the authorization the day after I checked out. So I did the next best thing and put them both on a conference call. They talked with each other and blamed each other. Was it wrong that I enjoyed listening to the almost-catfight-like conversation between the two reps?(which lasted almost 15 minutes without me saying a word, other than "yes" or "ok" a couple of times to let them that I was still on the line) So I was back to square one. Oh well, I guess I'll just have to wait. :) |
Originally Posted by Vangrovsky
(Post 32081945)
I called the bank and the Hilton hotel.
Not that I was surprised or anything, but they are asking me to call the other. Banks said it wasn't their problem and the hotel had to release it. When I said that the hotel said that they had already released it long ago, the bank suggested calling the hotel again. When I called the hotel, they said to call the bank because the hotel had already released the authorization the day after I checked out. So I did the next best thing and put them both on a conference call. They talked with each other and blamed each other. Was it wrong that I enjoyed listening to the almost-catfight-like conversation between the two reps?(which lasted almost 15 minutes without me saying a word, other than "yes" or "ok" a couple of times to let them that I was still on the line) So I was back to square one. Oh well, I guess I'll just have to wait. :) |
Originally Posted by Vangrovsky
(Post 32081945)
I called the bank and the Hilton hotel.
Not that I was surprised or anything, but they are asking me to call the other. Banks said it wasn't their problem and the hotel had to release it. When I said that the hotel said that they had already released it long ago, the bank suggested calling the hotel again. When I called the hotel, they said to call the bank because the hotel had already released the authorization the day after I checked out. So I did the next best thing and put them both on a conference call. They talked with each other and blamed each other. Was it wrong that I enjoyed listening to the almost-catfight-like conversation between the two reps?(which lasted almost 15 minutes without me saying a word, other than "yes" or "ok" a couple of times to let them that I was still on the line) So I was back to square one. Oh well, I guess I'll just have to wait. :) |
All times are GMT -6. The time now is 10:14 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.