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MGM room booked on hyatt shows night credits, but booked thru MGM doesnt show

MGM room booked on hyatt shows night credits, but booked thru MGM doesnt show

Old Jan 6, 20, 3:38 pm
  #1  
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MGM room booked on hyatt shows night credits, but booked thru MGM doesnt show

booked 2 nights in dec via with points on hyatt.com @ the mgm in vegas, they are showing up in my night credits on hyatt.com history.

booked 2 nights late dec on mgm hotel website, paid with cash.. they are not showing up?

i thought i would automatically get credit since my accounts are linked? i did log onto my MLIFE to book, so they should be automatically linked...

is that not the case?
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Old Jan 6, 20, 3:48 pm
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You only get credit if you book through hyatt
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Old Jan 6, 20, 3:58 pm
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I have always booked through MLife and always gotten credits. Have to make sure the Hyatt number is linked in the Mlife account when you check in.
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Old Jan 6, 20, 3:59 pm
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You can get credit if booked through MGM, but you need to give your Hyatt # to the front desk at check in.
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Old Jan 6, 20, 3:59 pm
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Originally Posted by antonius66 View Post
I have always booked through MLife and always gotten credits. Have to make sure the Hyatt number is linked in the Mlife account when you check in.
even though im already tier matched? so they know that im with hyatt also?

maybe im gonna call to get credit
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Old Jan 6, 20, 4:23 pm
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Originally Posted by some dude View Post
You can get credit if booked through MGM, but you need to give your Hyatt # to the front desk at check in.
Sorry I thought per the terms it needed to be through hyatt.
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Old Jan 6, 20, 4:31 pm
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I'm still waiting on credit for a late Dec stay. I've had some recent stays post as quickly as ~6days, but I've waited 10+ days as well.

I suppose it won't hurt to e-mail [email protected] but they're pretty lazy IME and will hide behind the 30-day waiting period.

As others have noted, stays booked through Mlife directly do award points and elite credit. Also, I've never needed to give my WoH number at check-in since my accounts were linked.
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Old Jan 6, 20, 5:46 pm
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I had a stay in late Dec as well. It takes a little longer to post if booked through MGM...took about 5 days this time. I always make sure to confirm that my WOH number is attached to my reservation at check in. If you're doing it for the first time, you may have to manually get it added even if you tier matched from Hyatt.
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Old Jan 6, 20, 6:26 pm
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thanks for the replies.

Iíll just wait a couple weeks

Originally Posted by gengar View Post
I'm still waiting on credit for a late Dec stay. I've had some recent stays post as quickly as ~6days, but I've waited 10+ days as well.

I suppose it won't hurt to e-mail [email protected] but they're pretty lazy IME and will hide behind the 30-day waiting period.

As others have noted, stays booked through Mlife directly do award points and elite credit. Also, I've never needed to give my WoH number at check-in since my accounts were linked.
Originally Posted by Imnotsureyet View Post
I had a stay in late Dec as well. It takes a little longer to post if booked through MGM...took about 5 days this time. I always make sure to confirm that my WOH number is attached to my reservation at check in. If you're doing it for the first time, you may have to manually get it added even if you tier matched from Hyatt.
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Old Jan 6, 20, 9:08 pm
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Originally Posted by ZBigFam View Post
Sorry I thought per the terms it needed to be through hyatt.
Wrong. You need to have your Hyatt # on your Mlife profile but you can book via mlife. Done it many times...

Just handing over your Hyatt # at check in might not work though.
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Old Jan 6, 20, 11:52 pm
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Originally Posted by ZBigFam View Post
You only get credit if you book through hyatt
not correct. I have never booked via hyatt.com, always via M-life with the respective discounts. Always got credit.

Last edited by 59Impala; Jan 8, 20 at 12:07 am
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Old Jan 7, 20, 12:23 am
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Had a stay checking out on 30 Dec which posted 2 days ago - booked through M life. I've had one previously that never posted though, just submit an online points claim through Hyatt and it's normally sorted fairly quickly.
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Old Jan 7, 20, 11:03 am
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Originally Posted by gravii View Post
Had a stay checking out on 30 Dec which posted 2 days ago - booked through M life. I've had one previously that never posted though, just submit an online points claim through Hyatt and it's normally sorted fairly quickly.
My last booking I had thru MLIFE that I didn't receive Hyatt points, they asked I wait 30 days before requesting a back credit. I know it sounds dumb, but I would wait the 30 days, they'll ignore you at 26.
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Old Jan 7, 20, 3:18 pm
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Just email [email protected] and include your Mlife # along with your Hyatt # and the details of your stay.
i did this back in the summer and my points/nights were credited within a couple of days.
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Old Jan 7, 20, 3:24 pm
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