WOH Credit Card spend posted to WOH Account but not Elite Nights
#1
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,683
Made Globalist Now What?
Made Globalist and Free Category 1-7 night is showing up in WOH account it says,
”Promotional Free Night Award” with a May Expiration, but all other Award Nights say Category 1-4 Free Night.
My questions:
Is it normal to show Cat 1-7 Certificates like this?
When trying to book a stay using it (tried several dates) none show as able to use it, even though they show able to book with 30k points for the stay. Looking at 1 Night stays and only the 30k Points show as available.
Never had a Cat 1-7 before so just wondering if it’s normal to read that way in the Awards section and if there’s something special to do to use them.
”Promotional Free Night Award” with a May Expiration, but all other Award Nights say Category 1-4 Free Night.
My questions:
Is it normal to show Cat 1-7 Certificates like this?
When trying to book a stay using it (tried several dates) none show as able to use it, even though they show able to book with 30k points for the stay. Looking at 1 Night stays and only the 30k Points show as available.
Never had a Cat 1-7 before so just wondering if it’s normal to read that way in the Awards section and if there’s something special to do to use them.
Last edited by Matt4200; Nov 9, 2019 at 12:36 am Reason: Needed to be updated
#3
OP - just a suggestion. Perhaps you might consider posting your queries in appropriate forums e.g. newbie flame-free questions, instead of being a serial thread-starter for any queries that might have suddenly popped into your head.
#4
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,683
Tried to edit the title, guessing its waiting on mod approval.
Originally points posted to Hyatt account, but no Elite Nights. Then Elite Nights got added in, but now the Certificate isn’t useable online after checking 4 Cat 7 properties that show points availability.
Originally points posted to Hyatt account, but no Elite Nights. Then Elite Nights got added in, but now the Certificate isn’t useable online after checking 4 Cat 7 properties that show points availability.
#5
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,683
I just didn’t know the Newbie section was for Globalists I thought it was more for people just getting introduced to Hyatt like new members or Discoverists who just got the CC and attained their status that way. Just why I didn’t post there, but if you’re saying that’s the right spot I’ll try next time.
#6
Join Date: Sep 2019
Location: FRA, SIN
Programs: LH, WoH, Bonvoy, ALL, SH-L
Posts: 232
I just didn’t know the Newbie section was for Globalists I thought it was more for people just getting introduced to Hyatt like new members or Discoverists who just got the CC and attained their status that way. Just why I didn’t post there, but if you’re saying that’s the right spot I’ll try next time.
#7
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,683
#8
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,981
#9
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,683
#10
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,164
#12
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,683
And if it’s not bookable online why it isn’t? It doesn’t make much sense since the Cat 1-4 Certs can be used online or through the app.
#13
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,164
I write my concierge an email of a couple sentences relating what I want. I get an email back and I can read to verify it’s right. Done
#14
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,299
In some cases, like Andaz Maui, the property imposes restrictions on award night bookings, like must be 7 nights or 10 nights, in those cases you'll have to research the property here and follow the advice of other FTers who have figured out how to work around them.
-David
#15
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,981
Just had a sec to check. I can't book it either.
But I tried several other hotels, and I couldn't use my Cat 1-7 cert at any of them.
I think you do have to call, unfortunately. I hate calling myself, but I think it's the only option left here.